The hotel was overbooked therefore they sent me to another hotel. I was charged for both hotels, even though I ended up leaving the second hotel due to the smell and they had no air freshener. I ended up driving home and I was charged. I found out today for the first hotel that I was overbooked the Front Desk person named Tracy informed me that I was not charged enough for the second hotel. I should’ve never been charged at all for that first hotel that overbooked me and I was told I would not be charged at all due to the inconvenience, but I was getting another free night at their hotel. I don’t want the free night I want my money back because I didn’t stay at any hotel. The manager has yet to reach out to me to talk to me about this situation and like this girl Tracy was very rude. they did not contact me to tell me they had overbooked the hotel. They waited till I showed up on a late flight from Phoenix. The smell was so bad in my room from what the Front Desk lady said Asian cooking I was getting a migraine and vomiting so I chose to leave. I did not stay in that room! I should have been charged way more for the 2nd room! Excuse me??? I want corporate or hotels.com to look into this because this is unacceptable. I want my money back. I do not want a free night there. I want my money back.!
ผู้เข้าพักจริง
ทริปกับครอบครัว 1 คืน
2/10
Be prepared to pay $5 just to park there for the night even if you get there at 11pm and leave at 5am they still make u pay $5.
ผู้เข้าพักจริง
ทริป 1 คืน
10/10
sadeq
ทริป 1 คืน
6/10
The room and hallways were clean but there was a large trashcan in the area just inside the side door that needed to be emptied more often. That's also where people seemed to go to smoke so it smelled bad several of the days we were there between the trash and smokers.
The room itself was comfortable and clean. Loved the big table/desk area and full-size refrigerator. Loved the artwork too! The only two weird things are that there was only a partial roll of toilet paper when we got there and no backup. There should always be at least one new TP roll available in the room. We were told we could call if we needed anything but you can't do that when you're "in sudden need" of TP if you know what I mean. Also, housekeeping only comes every 7 days so you have to call if you need anything replaced or refreshed. Parking is $5/day which we didn't know. The location is good and the workout facility is well-equipped. They also have a cooler with frozen food items if you need it. The staff was friendly.
James
ทริปกับครอบครัว 8 คืน
10/10
Rick
ทริป 1 คืน
10/10
I would stay here again. Has the ability to cook in your room. Big fridge and comfortable
Mary
ทริปกับครอบครัว 1 คืน
8/10
Justin
ทริป 1 คืน
10/10
ผู้เข้าพักจริง
ทริปธุรกิจ 1 คืน
8/10
Close to airport
Pam
ทริป 1 คืน
2/10
I was
Shauna
ทริป 6 คืน
8/10
IRIS
ทริป 4 คืน
10/10
William
ทริป 1 คืน
8/10
ผู้เข้าพักจริง
ทริป 2 คืน
8/10
Hans
ทริป 1 คืน
10/10
Great Value. Comfortable Room. Great amenities.
Louis
ทริปธุรกิจ 2 คืน
10/10
Brenda L
ทริป 1 คืน
8/10
Great place if you’re catching an early flight the next day. Comfy bed, clean sheets, clean room overall. A little kitchenette. I highly recommend and will be staying here again.
Susan
ทริป 1 คืน
8/10
Oddbjoern
ทริป 1 คืน
10/10
George
ทริป 1 คืน
6/10
It was an okay hotel! Like it has everything you need and if you’re staying long term. It’s a small studio. Things that bothered me were the towels were so small and you get only one. And while I walked in and it looked clean when you touched the furniture it had an inch of dust on it! The elevators smell old and of cigarettes. It’s a bit dated But honestly for just a single night and cost it’s good. It’s super roomy and the bed was comfortable. Sheets were nice and clean.
Heather
ทริป 1 คืน
6/10
A good value but not somewhere you would want to stay as a single woman as the local area around is a bit scary. The hotel itself is dated and basic but it was clean. A nice benefit was laundry onsite. The hotel is definitely geared to or attractive to long term guests. Everyone was friendly and said they had been staying there anywhere from a few months to 1+years as they work at local plants. No frills but a decent place to stay for a couple nights.