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Novotel Maastricht

4.5 star property
Luxury hotel with restaurant, connected to the convention center, near Vrijthof

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Photo gallery for Novotel Maastricht

Pet-friendly
Meeting facility
Exterior
Bicycling
Deluxe Room, 1 Double Bed, Garden View | Minibar, in-room safe, desk, laptop workspace
In the heart of Scharn, Novotel Maastricht offers a serene escape. Relax by the pool or take a stroll in the garden. With an arcade/game room, dry cleaning/laundry services, and high-speed WiFi for all guests.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Electric vehicle charging point
  • Pet friendly
  • Bar
  • Parking available
  • 24/7 front desk

Main amenities (12)

  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Breakfast available
  • Self parking
  • Seasonal outdoor pool
  • Children's pool
  • Business center
  • 8 meeting rooms
  • Terrace
  • 24-hour front desk
  • Garden
  • Arcade/game room

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Television
  • Garden
$84 nightly
The total price is $107
Sep 21 - Sep 22
Total with taxes and fees

Room options

Check availability for these dates

Tonight

Sep 17 - Sep 18
Check availability for tonight Sep 17 - Sep 18

Tomorrow

Sep 18 - Sep 19
Check availability for tomorrow Sep 18 - Sep 19
Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, 1 Double Bed, Garden View

Deluxe Room, 1 Double Bed, Garden View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 Double Bed, Garden View

8.0 out of 10
Very good
(4 reviews)

Highlights

Heating
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Double Bed

8.8 out of 10
Excellent
(6 reviews)

Highlights

Heating
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Eco-friendly toiletries
Minibar
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Superior Double Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(22 reviews)

Highlights

Separate sitting area
Heating
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Sofa bed
Hair dryer
  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Minibar, in-room safe, desk, laptop workspace

Standard Double Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Daily buffet breakfast (EUR 21 per person)

Garner Hotel Maastricht by IHG

  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant
8.0 out of 10, Very Good, 871 reviews
$79 nightly
The price is $101
Sep 30 - Oct 1
Total with taxes and fees
Garner Hotel Maastricht by IHG
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About the neighborhood

Map
Sibemaweg 10, Maastricht, 6227 AH

What's nearby

  • Mecc Maastricht - 14 min walk - 1.2 km
  • Maastricht Exhibition and Congress Centre - 14 min walk - 1.2 km
  • Market - 5 min drive - 2.9 km
  • Vrijthof - 5 min drive - 3.0 km
  • Maastricht University - 5 min drive - 3.0 km

Getting around

  • Maastricht (MST-Maastricht - Aachen) - 11 min drive
  • Liege (LGG) - 88 min drive
  • Maastricht Randwyck Station - 14 min walk
  • Maastricht (ZYT-Maastricht Train Station) - 17 min walk
  • Maastricht Station - 17 min walk

Restaurants

  • ‪mama restobar - ‬9 min walk
  • ‪Ontbijtzaal - Van der Valk Hotel - ‬5 min walk
  • ‪Herremeniezaal Hier Maastricht - ‬10 min walk
  • ‪Pizzeria Da Roberto - ‬9 min walk
  • ‪Lunchroom de keyzer - ‬11 min walk

About this property

Novotel Maastricht

Novotel Maastricht puts you within a 10-minute drive of Vrijthof. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at Restaurant Winners, which serves breakfast, lunch, and dinner. A bar/lounge, a children's pool, and a snack bar/deli are other highlights at this luxurious hotel. The helpful staff and overall property condition get good marks from fellow travelers.

At a glance

DONE

Hotel size

    • 94 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10:30 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs only)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (EUR 12.50 per night)
    • Onsite RV/bus/truck parking (fees apply)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Playground
  • Children's menu
  • Children's games
  • Baby monitor

What to do

  • Cave exploring nearby

Working away

  • Business center
  • 8 meeting rooms
  • Computer station
  • Conference space (1940 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1988
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Seasonal outdoor pool
  • Arcade/game room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community & sustainability
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 68
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Housekeeping (once per stay)
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only

Special features

Dining

Restaurant Winners - Overlooking the pool and garden, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: EUR 50 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 6.61 per person, per night
  • Service fee: EUR 3 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 24 per person

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 25.00 per pet, per night

Parking

  • Self parking costs EUR 12.50 per night
  • RV/bus/truck parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 9 AM to 9 PM
  • The seasonal pool is open from May to October

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Eurocard

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Also known as

Hotel Novotel Maastricht
Novotel Maastricht Hotel
Novotel Maastricht
Maastricht Novotel
Novotel Maastricht Hotel
Novotel Maastricht Maastricht
Novotel Maastricht Hotel Maastricht

Frequently asked questions

Does Novotel Maastricht offer free cancellation for a full refund?

Yes, Novotel Maastricht does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Novotel Maastricht?

Yes, there's a seasonal outdoor pool and a children's pool. Guests have pool access from 9 AM to 9 PM.

Are pets allowed at Novotel Maastricht?

Yes, dogs are welcome. There's a charge of EUR 25.00 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Novotel Maastricht?

Yes. Self parking costs EUR 12.50 per night. RV/bus/truck parking and electric vehicle charging are available.

What are the check-in and check-out times at Novotel Maastricht?

You can check in starting at 3:00 PM. Check-out time is 10:30 AM. Contactless check-in and check-out are available.

Is there an onsite casino at Novotel Maastricht?

No, this hotel doesn't have a casino, but Fair Play Casino Maastricht (19-min walk) and Valkenburg Holland Casino (11-min drive) are both nearby.

What is there to do at Novotel Maastricht and nearby?

Novotel Maastricht has a seasonal outdoor pool and an arcade, as well as a garden.

Are there restaurants at or near Novotel Maastricht?

Yes, Restaurant Winners offers garden views.

What's the area around Novotel Maastricht like?

Novotel Maastricht is in Scharn, a short 16-minute walk from Mecc Maastricht and 16 minutes' walk from Maastricht Underground.

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Reviews

Novotel Maastricht Reviews

8.4

Very Good

8.6

Cleanliness

7.2

Location

8.6

Staff & service

8.2

Eco-friendliness

8.2

Property conditions & facilities

What guests liked

  • The pool was very nice and lovely, especially during hot temperatures. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Breakfast
Food
Room

Reviews

10/10 Exceptional

Nice location, friendly staff, excellent breakfast and clean
Theresa, 2-night trip

10/10 Exceptional

Great hamburger! Pool could be warmer but very happy with my stay
Bernie, 1-night trip

10/10 Exceptional

Great hotel with excellent service
Jeroen, 2-night trip

10/10 Exceptional

Reception staff was fabulous. Welcoming, friendly and very helpful. Hotel was in a great location from the city, only a 30 minute safe and pleasant walk.
Carl, 1-night trip

10/10 Exceptional

Nice family hotel

A nice hotel quietly situated just outside the city but only a 25-30 minute stroll to the centre. Rooms are clean, well equipped, and comfortable. The reception area is welcoming and the staff are very friendly and efficient. The bar area and restaurant are very good and there is a nice childrens play area. Outside is a lovely terrace area and pool. All in all a very nice family hotel. Couple of gripes. Firstly the car used to be free but now 13 euros per night. Considering the out of town location I cannot see the reason for this other than money making. Secondly, as with all hotels worldwide, check your bill before leaving. I had 121 euros added to my bill for laundry, which I did not use. In fairness this was immediately refunded buutttt !
5-night trip

8/10 Very good

Nice place for an overnight stay. Close to center
Jelle, 1-night trip

10/10 Exceptional

The staff was very friendly. The restaurant was a 7 out of 10
Florin, 1-night trip

10/10 Exceptional

A lovely family hotel with excellent staff and a very nice outdoor pool.
Graham, 5-night trip

6/10 Good

Personal was very friendly, but it is an old building and far away from the inner city. The building ist Not standard Novotel quality.
Simon, 2-night trip

8/10 Very good

Relatively clean. Beds could be better and the window only partially opens.
Vlad, 3-night trip

10/10 Exceptional

Stayed for 3 nights very comfortable. Good breakfast. Staff were outstanding so friendly and helpful. Room was great. Some areas of hotel are a bit tired but not a problem. We would definitely stay again
Colin, 3-night trip

10/10 Exceptional

Everything was super.
Jeroen, 1-night trip

6/10 Good

We always stay here when in Maastricht when visiting our children who are studying at the university of Maastricht
Sumaya, 2-night trip

8/10 Very good

The staff was very friendly. The hotel is very basic but clean. We will stay here again the next time in Maastricht
Sumaya, 7-night trip

8/10 Very good

Day staff was super!! Night staff, though, was very difficult; not friendly or helpful.
Joseph, 1-night trip

10/10 Exceptional

Ok
Dan, 2-night trip

10/10 Exceptional

all is good
WISSAM, 2-night trip

6/10 Good

This is a typical Novotel, slightly dated and tired, dressed concrete look. The kind of hotel one only uses to sleep and have breakfast. If these are the only benefits you’re after in a hotel, this offers quite ok value for your Euro. Staff is friendly and supportive
Evert, 1-night trip

10/10 Exceptional

A
Nan, 2-night trip

10/10 Exceptional

The restaurant and bar staff were accommodating and friendly. The chef was good and the food was very good---even though the selection of dishes were small. We'd go back.
Daniel, 3-night trip

8/10 Very good

Good location walking distance from historic district. Surprised there was an extra charge for parking. I guess I didn’t distinguish between free parking and parking available when I booked. It’s not free
Peter de, 2-night trip

10/10 Exceptional

Staff were extremely helpful and pool was very nice. No dinner options available at hotel due to staff shortages so we had to eat out locally. A 20 minute walk into central Maarstrict.
JILLIAN, 2-night trip

6/10 Good

It was OK, but they had no dinner service & ran out of butter for breakfast. The room was a little stuffy & there was black mold at the base of thd shower. Staff were friendly & spoke English well.
Sarah, 3-night trip

6/10 Good

a 4 story hotel with one elevator is not very convenient. wait times to get to your room are long. the location is in a suburb of the city, thus public transportation is very limited. Overall a nice stay
ALAN, 4-night trip

2/10 Poor

The worst Novotel I’ve been!

I booked this hotel late at 20.30 on our way to Amsterdam. We haven’t been in Maastricht before and chose to stay at this Novotel as we used to booked Accor/Ennismore in the past and the reviews seems to be ok. I’ve informed the front desk that we will arrive late at 23.15. The front desk replied quick and reconfirmed the late arrival. The check-in went smooth, signed a liability form and paid the bill. The room however was not made for a family, double room superior with sofa bed for 2 small children. We were told to pull the sofa out and find the pillows in the room, only to find out that the sofa looks used from previous guests! Yuck! I complained but the late shift staff were not helpful at all. 3 women discussing in the back office and in the end I had to fix the sofa bed at 23.30 by myself carrying the duvets, pillows & backpack from the reception with 2 small children! The receptionist offered to assist though with carrying but I expected a finish made bed and sofa bed for 4 pax at the arrival. This is not acceptable from a 4 star hotel and not used from previous Novotel at all! Unfortunately this is the last time at a Novotel! P.S. Please throw or upcycle the bed sheets with holes.
The ready made sofa bed for children after pulling down the sofa.
Jen, 1-night trip