Overall, my stay at Az Charlie's Boulder was fine. The staff were pleasant & helpful. Everything was as advertised. The amenities and facilities promised were available. My only complaint was the condition of the room. Stains in the bathtub, curtains missing hooks sagging, and insufficient sound proofing. Mostly from tiny gaps around the window and door.
Condition of hotel exterior needs work, inside was good, bed was very clean, carpet was a lil dirty but it was ok for a short stay. Casino was nice with live band & good staff.
It was so horrible we checked out 10 min after checking in. The doors didnât shut well. Didnât lock properly. One of the two rooms we checked into was horribly dirty. Dirty towels on the floor the bedding rolled up in a ball, used cups. Asked for a refund on our stay. Still waiting to hear back. I didnât feel safe at this location. Lots of homeless in the parking lot.
We were specifically told the rooms where non-smoking but our room smelled horribly of cigarette smoke. We had a reservation a room for 4 people, 2 beds. They only gave two pillows. And when I called and asked for more, they said they only give two. Two pilows for 4 people?!?! They did reluctanly bring two more when i probed, but still a lttle silly. Also, no remotes for the TVs. We had housekeeping peeking into our windows. As well as I was hounded by the front desk when I told them we were checking out early. The lady berated me and when I just told her we wanted to head out early and I understood I would still be charged for the night, she still huffed and puffed and made it seem like a huge inconvenvce to her. (I was just trying to be polite and let them know, I could have said nothing at all). Would not recommend staying here. Just go down the street and stay at Boulder Station.