The hotel is beautiful, and the location is great, but the AC in our room wasn't working properly, so we couldn't rest. It was a nightmare.
Our room had a sofa bed, but no linen in the closet, as usual. We had to wait for someone to come with the pillows and blanket. We had just 2 towels, but we were 3 people in our reservation, so I called again a the next day to get a towel for our son. Just details, easy to fix, but very annoying... My conclusion is that our Suite wasn't ready, but we did check at 4pm, it wasn't an early check in. Maybe they just need more staff to supervise better,