4/10 พอใช้
18 ส.ค. 2025
Not trustworthy!
First of all, when I booked on your site, I agreed to pay when I checked into hotel. I payed more money to pay at check in since there is a option to pay now or pay later. I chose to pay later and pay more money.But the hotel charged me forty eight hours before my check in!!!! Your the website clearly states that my credit card will not be charged, but it was!! Then the woman in the morning informed me that there would be a $150 cleaning room charge since I had my service dog with me! When I called the hotel to ask them about why they charged my credit card I also informed them that I was bringing my service dog at no point did she say that there would be a cleaning fee also when I checked into the hotel, there was no mention of a cleaning fee. Only when I checked out the woman told me that there would be that ridiculous fee that i of course refused to pay! I do believe that the hotel acted fraudulently since I did not agree to pay in advance and excepted a higher room rate to pay at check in! I agreed to pay at check-in but yet they still charged my card.
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