The hotel and views from our room were stellar. Room service was also very fast.
We knew going in that this was peak season and would be busy, but did not expect the lack of food options. As there are no longer any reservations, besides one for the live hibachi at Noriku that you must be onsite to make (you cannot if you go on one of the day-long excursions from Thomas Cook though, so beware of that as well). Every lunch and dinner you end up in a long, long, long line. Then, at least for us, when we eventually got to eat, the waitstaff either forgot part of our order, or the difference between what was written on the menu and what arrived in front of us was stark. French onion soup, on the menu has a crouton and gruyere cheese, when arrived no crouton or cheese and for some reason had a single green bean in it. When asking the waiter where the crouton and cheese were, he confidently stated that they weren't normally added. The loaded baked potato that has crema (sour cream) and butter. The filet steak that was 2 NY strip steaks on top of each other (we ordered 4 filets for our family of 4, 3 were thick cut filet steaks, cooked very well... 1 was a ny strip that was folded over on itself and cooked medium well). That was after having to wait 3 hours to get in. The restaurant manager even remarked as we were leaving that "the hotel is oversold, that is why things are like this", pointing out the hotel manager as being at fault. Not a good service experience.