Upon check in the front desk did not offer a beverage also told me that the card was being charged 176 but didn’t explain why until asked (parking and accidentals) which is fine but I had to ask why. Once going to our rooms the elevator did not work we tried for like 20 minutes and every one was waiting for the one that did, my husband had to go up 3 flights of stairs with stroller and luggage because baby was fuzzy from long trip. I think this place is whatever and the only benefit it’s because it’s close to Disneyland. We will not be staying here again.
Christian
Christian, ทริปกับครอบครัว 2 คืน
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10/10 ไร้ที่ติ
28 ก.ย. 2025
I stayed at Hotel Lulu BW Premier for a small conference held at the hotel and had a very pleasant experience. The location is excellent — many attractions are within walking distance, and others are just a quick 5‑minute drive away. It’s also super close to Disneyland. The staff was friendly, helpful, and everything went smoothly. The only minor issue was that one of the elevators was out of service, which caused a bit of waiting, but it wasn’t a big deal. One bonus for EV drivers: the hotel is very close to two different Tesla charging stations. Overall, I highly recommend Hotel Lulu for both business and leisure stays.
Katherine
Katherine, ทริปธุรกิจ 2 คืน
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8/10 ดีมาก
28 ก.ย. 2025
Only issue this trip was one of the 2 elevators was not working correctly. Caused major back ups in the lobby.
William
William, ทริป 1 คืน
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8/10 ดีมาก
27 ก.ย. 2025
Nathan
Nathan, ทริป 2 คืน
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10/10 ไร้ที่ติ
25 ก.ย. 2025
Really convenient location. The staff was super friendly and accommodating. I liked the decorations and welcome cocktail. I was disappointed that there was nowhere to fill my reusable water bottle though.
Nicole
Nicole, ทริปกับเพื่อน 1 คืน
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4/10 พอใช้
24 ก.ย. 2025
Did not have a pleasant experience. I was not made aware in my phone call, or on website, that they were under construction. There was only one available entrance for guests and parking was in the back. We made this reservation (cancelled normal hotel we stay at) due to proximity to park and good reviews. Early check in was not available, fine, no worries, we will come back. Checked in after spending time at the beach, and did not have ANY warm water. Was told it would be 20-30 minutes before we had anything and we had plans. Additionally, we were never informed that the laundry facilities were not in service, nor was there any signage. Room was clean but in need of updating or simple maintenance as there were holes(rather massive dents not repaired) in walls. I would expect SIGNIFICANTLY more from “Premier” hotel collection. Will not spend rewards points here in future.
Jessica
Jessica, ทริปกับครอบครัว 4 คืน
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6/10 ดี
22 ก.ย. 2025
Overall, Our stay was fine. There wasn't a shower curtain in the bathroom and the counter was broken. I notified the front desk. But they didn't seem concerned.
Diana
Diana, ทริปกับครอบครัว 2 คืน
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6/10 ดี
22 ก.ย. 2025
Mariana
Mariana, ทริปกับครอบครัว 2 คืน
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10/10 ไร้ที่ติ
22 ก.ย. 2025
alma r
alma r, ทริป 1 คืน
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10/10 ไร้ที่ติ
22 ก.ย. 2025
5 stars
Friendly staff, clean room, comfy af beds
Pamela
Pamela, ทริปกับเพื่อน 2 คืน
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10/10 ไร้ที่ติ
21 ก.ย. 2025
Justin
Justin, ทริป 2 คืน
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10/10 ไร้ที่ติ
21 ก.ย. 2025
Aiede
Aiede, ทริปกับครอบครัว 3 คืน
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4/10 พอใช้
21 ก.ย. 2025
Hopefully it gets better
The staff were great all the way around. Unfortunately the condition of the hotel was not. I chose this hotel because I have stayed here before and enjoyed the amenities. The bed was comfortable and room was clean. But, the WiFi was very slow, our sink was clogged in the room. Because of the construction we couldn’t use the gym and the water re-fill station was gone. There used to be complimentary coffee and water in the lobby, that was gone. The restaurant had a great breakfast before, that was gone. Now Ty have to order from a screen and sit down to wait for the food, and it was way overpriced for the quality. It was cheaper to eat at Disney! I felt bad for the servers- how do they make money? Also, the water was out for a big part of the day so coming back to the hotel when it was hot out was a mess bc we couldn’t flush the toilet or wash our hands. I don’ like to complain but this just felt like one thing after another!! At least give your guests complimentary coffee in the lobby to make up for it! The staff were all great and I truly felt for them I’m sure it’s not easy to work there right now.
Devon
Devon, ทริปกับครอบครัว 3 คืน
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10/10 ไร้ที่ติ
18 ก.ย. 2025
10/10 will stay here again!
So close to the Disney Parks! Room was so clean and spacious! Staff was all super friendly and the pool/bar was a really nice place to cool off and relax
Jamelyn
Jamelyn, ทริปกับครอบครัว 3 คืน
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6/10 ดี
16 ก.ย. 2025
We understand emergency repairs need to happen, but being forced to be without water service was really inconvenient
Jennifer
Jennifer, ทริป 3 คืน
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10/10 ไร้ที่ติ
16 ก.ย. 2025
John
John, ทริป 3 คืน
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2/10 แย่
15 ก.ย. 2025
Hazardous blood found on our vehicle
Safety concern experience with our stay at hotel lulu. concerning situation with our car happened at the hotel lulu parking lot. There were police on sight was we were loading our car. A vehicle parked adjacent to our car had blood splatter on their windows and around the driver and passenger side. Later that day we noticed our vehicle had blood splatter on the windows and door of the drivers side We will have to take the car to be professionally cleaned to remove hazardous bodily fluids an expense we weren’t expecting to encounter. As a repeat patron of hotel lulu in the past I am concerned about the safety of future stays. It is unfortunate to have encountered such an experience and lack of manager on staff handling the situation to rectify our unpleasant stay.
Csilla
Csilla, ทริป 1 คืน
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10/10 ไร้ที่ติ
15 ก.ย. 2025
Sheena
Sheena, ทริป 4 คืน
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10/10 ไร้ที่ติ
15 ก.ย. 2025
Great stay
Really kind staff and felt safe as a solo traveler. Will be back. Would've loved an actual coffee pot and luggage rack
Ashlee
Ashlee, ทริป 1 คืน
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8/10 ดีมาก
15 ก.ย. 2025
We loved the hotel. It was super close to everything we were there for. The only issue, which I know the hotel can't necessarily control, was that there was definitely some sort of disturbance at 4am of the morning we were checking out. I hope that something was done about those guests and the way that they acted, screaming and banging all over the hallway that early in the morning.