I stayed here before and absolutely love the gardens and little pools at the hotel and thought it would be a nice family spot because the shuttle to the beach and use of loungers is super convenient (though shuttle runs only 1/hr and sometimes leaves early so you need to be in the lobby waiting at least 15min in advance). The beach is lovely with super calm water and fair number of loungers with shade. However, Rodney Bay seems to be much less busy than it used to be; by 7pm, all shops and a lot of smaller restaurants are already closed, so you really need to rely on the hotel for activities and getting actuate information about what activities are available was a major issue (and quality varied). Service in general is not good - no one will go out of their way. Most of the staff are friendly enough but some are are almost hostile to guests. Expect long waits in restaurants - up to ten minutes just to be seated at a table that wasn't cleaned or set with cutlery. You might ask three times for coffee and still have to get it yourself. There are very few vegetarian options; the food is overall expensive and not very good (and not consistent: had a great wrap at the resort one day and then a mediocre one the next day). Breakfast was just ok; there was salt fish on offer at least twice and never any pancakes or waffles or anything of that sort, but there is a very good egg station. Gym is tiny but new equip. Rooms are ok but dated. Showers with poor pressure, inconsistent heat.
ผู้เข้าพักจริง
ทริปกับครอบครัว 9 คืน
10/10
Alan
ทริป 1 คืน
10/10
Amazing stay at a great location. Breakfast was particularly good. Friendly and welcoming staff. Added bonus of a free shuttle to the beach and use of sister property is very much appreciated.
Odette
ทริป 3 คืน
6/10
Séjour familial
Cafouillage dans la réservation de groupe
Heureusement je suis passé par l’application
Ensuite la climatisation quasi inexistante
Petit déjeuner peu mieux faire, il manque beaucoup de choses.
Un cafard à l’entrée et dans la chambre de ma mère
Beaucoup de potentiel mais beaucoup de choses à rectifier
Olivia
ทริปกับครอบครัว 2 คืน
10/10
Meryl
ทริปกับครอบครัว 1 คืน
6/10
Although clean, this is a very dated hotel with very sparse rooms that are barely decorated with aging bathrooms and showers that barely emit water.
David
ทริปกับเพื่อน 1 คืน
10/10
Very nice affordable hotel
Wieslaw
ทริปกับครอบครัว 4 คืน
4/10
No hot water. Very dated. Noisy.
Timothy
ทริปกับเพื่อน 5 คืน
8/10
TRY CALLING THE HOTEL TO SET UP TRANSPORTATION FROM AIRPORT TO HOTEL BUT COULD NOT GET THRU SO INSTEAD I SEND 3 EMAILS AND THE WENT UNANSWER AND COST ME 120.00 FROM AIRPORT AND 90.00 FROM HOTEL BACK TO AIRPORT.
fernando
ทริปโรแมนติก 2 คืน
10/10
St. Lucia is beautiful because of its people. The stay at Bay Gardens we pleasant. The food and accommodation were excellent. I would recommend staying here.
Youlanda
ทริปกับเพื่อน 1 คืน
6/10
The property is very old and has not been renovated in a very long time.
The hotel food was terrible, we couldn’t even breakfast there. The food options are very limited and unappealing.
The pool is small and only 4 ft deep so not great for adults
The staff was nice and the bartenders made great cocktails.
We were able to walk to restaurants for dinner and night clubs for entertainment
Nikiea
ทริปโรแมนติก 1 คืน
4/10
I booked the Bay gardens Hotel, then when i arived I was sent to the Bay Garden Inn. I booked a king sized bed and instead ended up with a smaller bed. The room I booked was $30USD per night more expensive than the one I was given. Really disapointing.
Dean
ทริปโรแมนติก 2 คืน
8/10
Security was always around, the property felt very safe, we parked our rental car in lot with no issues. Food was good, rooms and grounds were clean, the beds were a little too stiff for me but my husband was ok with it.
Tracy
ทริปโรแมนติก 5 คืน
8/10
This was a great stay. Staff made it seamless and render excellent and professional service. My stay was too short. Will plan for a longer stay next time.
Ella
ทริปกับครอบครัว 1 คืน
10/10
Great time as always
David
ทริปกับครอบครัว 7 คืน
4/10
Catering was poor, the food in the evening buffet was not good and very expensive. The breakfast is ok but needs attention to ensuring replenishment, the serving staff are inattentive, often having to be asked several times for anything.
The beds are comfortable, and the rooms are nice. Ensure your room is away from the bar (loud entertainment) and the road (loud), very little natural light. Housekeeping good and friendly staff. Several swimming pools all small but perhaps give an intimate feel, we didn’t use them preferring the beach at the sister hotel. Frequent shuttle to the beach there but it’s worth the walk with lots of shops and restaurants as well as the marina to see. The beach at the sister hotel is lovely however when the cruise ships are in, quite crowded.
Peter
ทริปกับเพื่อน 7 คืน
8/10
Mary Veslemøy
ทริป 7 คืน
10/10
Irma Y
ทริป 7 คืน
4/10
The Waitress Staff at Bay Gardens Hotel is very unfriendly. (They even fight loudly amongst each other!) They can actually be rude when waiting to be seated in their dining area. (They will totally ignore you and make you TOTALLY not feel welcomed!) Previous reviews said the same thing, but we unfortunately witnessed it ourselves. The Restaurant is WAY overpriced for the food quality & service.
However.... the Bay Gardens Beach Resort is friendly, convenient, and worth a visit. I would consider booking the Bay Gardens Resort right on the beach, but never again the Hotel.
Save yourself the time and money for a "Not Great Experience", and book the Resort on the Beach. (Friendly, Helpful Staff that actually make you feel like a welcomed guest)
The Bay Gardens need to clean house with their rude attitudes!!!
(SIDE NOTE..... The Housekeeping & Security Staff was great! The others need to find a new career,)
Carrie Lynn
ทริปกับครอบครัว 8 คืน
8/10
Very hospitable staff.
Richard
ทริปธุรกิจ 3 คืน
8/10
As you can see from the other reviews. The hotel is dated and 3 star standard. The rooms are large but fairly basic. Everything needs updating especially the showers. However I am still rating it as good because it is in the best location on the island and is great value for the area near everything.