The staff was helpful (didn't get my refund tho yet) the first issue was my key didn't work in the original room, so after going back to the office, they have me another room .. so there were coffee grounds on the floor, no towels, no shower curtain, no toilet paper, no remote for the TV, and no bible. It was almost 1am and I wasn't going to complain again, I just wanted sleep. Told the staff in the morning when we were leaving and they said they would give me a full refund. Hopefully they do that.