At first glance the room was beautiful and comfortable. As soon as I arrived, the toilet would not flush. I couldn't get anyone at the front desk to answer the phone. After a few hours it was fixed. However, the next day, it wouldn't flush again. Also, the heat was not working. The fan worked, but no hot air. I spend the night in the my sweater coat under the covers. Thirdly, there are small coolers in the room that look like mini fridges. It's not a fridge, it's a cooler with no ice. Literlly, a spot to put your food and drinks to get warm. A complete waste of space. I asked at the front desk my first day about getting a fridge, of course no response after she said she would look into it. Overall, beatiful space but zero service.