Our stay at this hotel was extremely disappointing. We were booked for a 3-night stay on the 5th floor, but on the day we arrived, the elevator broke down. However, upon leaving, we learned that Elevator A had been broken for months, and Elevator B had only been fixed briefly before it stopped working again. This caused a significant issue as my partner has degenerative knee disease, and my daughter suffers from a congenital condition that weakens her ankles. Climbing the stairs was incredibly painful for both of them, yet the hotel showed no concern or urgency in resolving the issue. We reached out to the staff, but no alternative was offered, and we were left to struggle with the stairs for the entire duration of our stay. We attempted to find another hotel, but everywhere was fully booked, so we were forced to stay. This experience was far from what we expected, and it significantly impacted our vacation. We feel that the hotel should have been more considerate of our circumstances and taken immediate action to find us a room on a lower floor. Unfortunately, this lack of empathy and support ruined what should have been an enjoyable getaway.