I will say overall it was a good stay. But it was speckled with not so great things.
I really don't judge a lot on customer service, so when I point it out, it wasn't great. The check in was not the friendliest, the person was short and curt with her answers, didn't tell us how to get to our rooms, and wasn't explaining things and why they were a certain way. And she wasn't trying to be friendly about it.
We were on the first floor. And we could hear everything around our room - when the doors open/close, ppl walking by, ppl having conversations. It wasn't muffled, it was clear as if I was in front of them.
Our AC sounded like a door being slammed or kicked in everytime it kicked on. And everytime the AC kicked on while we were in the room, it would startled us. It was less stressful when we were awake but definitely not something you want to hear when you're asleep.
The room was not thoroughly cleaned. There were definte crumbs on the couch and inbetween the cushions.
With all that said, the room was nice. We had a separate room from our sitting area which was nice. It gave us space and privacy when we gathered or waiting on each other. I dont know why other hotels dont do it, but loved that there was some fork of tub mat to prevent slipping.
The beds were super soft and comfy. Ample sitting for when we had ppl stop by.
I may consider staying here again; bit maybe not my first choice.