The hotel and area were both great! The only complaints I have:
The atrium was HOT! No air at all!!
My daughter called for a pillow, two days in a row, and I called for her once, no one ever delivered a pillow to her.
We would stay again, though!
NaTasha
ทริปกับครอบครัว 2 คืน
6/10
Roswelis
ทริปกับครอบครัว 1 คืน
6/10
First of all the check-in was not informative. I was given a different price other than the one I had at the booking. I had to ask for explanation. The front desk told me there was security deposit of $80 for two nights stay which was not included at the booking. I was not told if I watched the movies on the TV there will be charges. The hand soap was not provided in the bathroom. I did request for it, and I did not get it . The sofa bed was very old, and I could not use it during my stay at the hotel
ผู้เข้าพักจริง
ทริป 2 คืน
10/10
Jon
ทริป 1 คืน
8/10
I love Embassy and this hotel is in a great area and the hotel is spotless! What I did not like is how hot the floors are, as well as dining!
One other complaint is my daughter requested a pillow two nights in a row, I even called and no one ever delivered one.
NaTasha
ทริปกับครอบครัว 1 คืน
10/10
Todd
ทริป 5 คืน
10/10
Hannah
ทริป 2 คืน
8/10
Carlos
ทริป 1 คืน
8/10
Arlene
ทริป 1 คืน
4/10
When we first arrived the room they put us in was not cleaned from the prior occupants, then our toilet plugged up and they did not get it fixed until the next day after calling 5 times. The pool was dirty and being used by the public for swim lessons, the hot tub was too hot and the jets did not work. The sofa bed was super uncomfortable, the mattress had no padding, the springs were popping out. The hotel was combined with business offices. Positive notes: the staff were super friendly and apologetic. The hotel was on top of the metro train which made commuting easy. Would NOT stay here again, not worth the cost.
Kelly
ทริปกับครอบครัว 3 คืน
8/10
The front desk is often unattended. At least the couple of times I needed them
Also, there is no guest bathroom on the lobby. A guest needs to walk over to the mall bathrooms.
Lorraine
ทริปกับครอบครัว 2 คืน
10/10
Incredible Hotel!! Everything was top notch!! Location, breakfast, and room were all amazing!!
Rebecca
ทริปกับครอบครัว 1 คืน
8/10
The hotel is perfectly located next to shopping, restaurants and Amazon Fresh! The Friendship Heights Metro Station gives addedtravel convenience to Downtown DC and IAD Airport. The included breakfast and nightly evening reception was also wonderful. The service staff and housekeeping staff were also excellent. The only reason for not rating 5 stars is because of the inconsistent service with the front desk. Rate of service was employee-dependent; some staff more friendly and accommodating than others, and getting answers from the front desk via telephone was a challenge. But, overall, we would stay here again!
ผู้เข้าพักจริง
ทริป 7 คืน
10/10
Our stay at the hotel was actually great. From the location of the hotel to the service, room, breakfast and comfort of the room. It was clean and roomy! Only complaint is that the shower head had low pressure of water. Seemed like the shower head is clogged. Other than that, we enjoyed our stay. Will come again and highly recommend!
Rita
ทริปกับเพื่อน 2 คืน
8/10
Pros: metro station access through hotel. Daily breakfast (minimal variation during our five days). Large rooms with fridge and microwave.
Cons: hot tub was broken. Hotel shops were gutted so nothing close by. Will be great when construction is done. Noisy construction at 7 am. One of the beds was very creeky.
Priscilla
ทริปกับครอบครัว 5 คืน
6/10
Dale
ทริป 2 คืน
8/10
Hotel is older. Needs renovations. Rooms were comfortable and buffet breakfast was pretty good.
Tim
ทริปกับครอบครัว 7 คืน
10/10
Best Embassy Suites so far. Clean, very very good breakfast. Quiet.
Zhonghua
ทริปธุรกิจ 2 คืน
6/10
We have stayed at this hotel several times because it is close to our daughter's law school. We stayed here this time for graduation. It was quite expensive. We could have stayed with other family at the Embassy Suites a few miles down the road for less money and better accommodations. This hotel is a bit desolate since it is in a deserted mall. If you have ever watched the movie Passengers, think of Jennifer Lawrence waking up and realizing there was only one other person on the massive ship with her in space. The location however is perfect. It is right across from a metro station and it has underground parking on site. The front desk validates each time you leave. There was only one person at the desk at a time the whole time we were there, so sometimes there was a wait. The rooms are pretty comfortable. Our biggest complaint is that the comforters are too hot even though they are lightweight because they have down feather inserts. There is only a sheet under them and no other blankets to use. We do not sleep well when we are hot. The shower needs an update, but at least there was hot water. The breakfast is good. They provide a hot breakfast and made to order omelets. Overall, it was a good stay.