2/10 แย่
13 ต.ค. 2025
I travel regularly both a professional and a personal capacity, and can say that this was one of the worst experiences I've had as a traveller.
We booked the hotel due to a number of things promised by the listing on hotels.com:
-Cot for our baby
-Pool
-Restaurant serving breakfast
None of these ended up being true. The staff on reception were not very helpful and were not apologetic about the difference between their listing and the reality. They weren't able to authorise any kind of refund and said that they had to wait until the manager was back the following week before they could do anything. We are yet to hear from them.
On top of this, the bathroom was dirty, the rails in the lift were coming off and the whole hotel felt like it needed a refurb.
At least the parking was free.
Yusef
Yusef, ทริปกับครอบครัว 1 คืน
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