If I could give zero stars, I would. Our stay at Circus Circus was disappointing and frustrating from the moment we arrived.
Parking was a nightmare. Signage was unclear and made it difficult to figure out where to go. To make things worse, the parking garage elevators were broken, which forced us to haul all of our luggage and belongings down multiple flights of stairs. This is not only inconvenient but completely unacceptable for a hotel of this size.
Inside the property, things didn’t get any better. Elevators and escalators were broken throughout the hotel. In the Sky Tower, few elevators were functioning to serve all the floors, leading to long waits and crowded rides every time we needed to get up or down.
The hotel itself smelled overwhelmingly of marijuana. It wasn’t just in one area, it lingered throughout the property, making the atmosphere feel dirty and far from the “family-friendly” environment they claim to offer.
When we finally got to our room, it was another disappointment. The room was dirty, with stained carpets, dusty surfaces, and a generally unkempt feel. On top of that, the beds and pillows were extremely uncomfortable. You could literally feel the springs through the mattress. Sleeping here was nearly impossible.
Lastly, customer service was non-existent. Little to no staff around to assist with issues.
Overall, this was one of the worst hotel experiences we’ve ever had. Save your money and book elsewhere!