2/10 แย่
23 เม.ย. 2025
Checked in at 3pm. upon arrival at the room, the balcony was covered with plastic and could not use the balcony. i am attaching photos of the balcony. there was no electricity for at least one hour. the hot water was not working. could not take a shower. when I went back to get a different room they told me its all sold out and the they will have someone come and remove the plastics as soon as they are done painting. I specifically booked the room with balcony facing beverly hills. I have stayed here in the past when it was called Mr. C's. i have never encountered any issues. the balcony cover was never removed. I did check out around 9, I just could not take the situation anymore. this was unacceptable. I just feel so upset that I wasted my money for this facility. I will never return to this hotel and I will for sure contact my credit card company for a complaint and hopefully my money back. the parking for 6 hours was 77$. its absolutely a rip off.
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