Upon check-in was greeted at the front desk, advised that I needed to pay for parking, and that it was "$20 + Tax for parking". At no point was I advised it was $20/day. As well the front desk later advised that it was "$23.60 per day",that's 18% tax, why would it charge 18% tax and not 5% like normal?
As well why would their own website advertise $15+tax, yet a printed sign not advising me that it was a daily rate?
Breakfast staff were extremely rude, and berrating. Advising me that I am not permitted in the breakfast area before 6 or 7am.
Meanwhile I was just grabbing a coffee from the 24hour coffee/tea section.
Meanwhile that's how you can access the terrace for the smoking section.
Front desk said at check-in "You can smoke out front or out back, no problem, just not in the room". First morning security telling me "You are not allowed to smoke at the front" even though there was no signage, and I was far away from the door.
Lastly the door keys, they NEVER WORKED. Constantly unable to access the hotel during off-peak hours, and having to try the room key 20+ times before it working, or having to go back down to front desk to have a new key programmed.
Get it together, you're a beautiful hotel, with a great location, yet absolute trash staff service and behavior that is not to be expected in any Customer Service way.
Hotel needs some major fix-ups before you charge people a premium and allow them to stay.