We notified hotel we would be arriving at 10pm. We were given the first room next to lobby. There were no bath towels for showers except hand towels. Bathroom door was unable to shut properly, caulking, sheet rock from cracks in the bathroom tub/ wall were in the tub. Towels had orange stains on them. Sheets had what appeared to be stains but we were told if they were grey it was due to housekeeping directly pouring bleach on stains. Carpet was sticky, found candy wrappers and unused dipping sauce in dresser drawers. Went to hang my dress to find NO closet or hangers. When I went to desk I was pointed to a sign excusing their dust. Apparently, all closets are being removed and hangers will not be replaced. Finally on our last night, the small bathroom light burnt out. No one replaced it, this is also where the toilet was so people had to keep the door open for both light and that door couldn’t close properly. Finally, there wasn’t appropriate charging areas for phones etc. had to disconnect hair dryer to charge electronics.
Some staff were apologetic, others just responded with a simple “I don’t know” or pointed to the excuse the dust sign.