I made the mistake of using Hotels.com. We had reserved a totally handicapped room, but didn’t receive it. I asked about getting one. I was pretty rudely treat by the night manager and basically to tough! I think it’s a shame to pay over $200 a night for a couple of nights and not even be able to bath since my husband could not get in and out of the tub. We reserved a walk in. Basically tough, no changes or consideration. On top of it all this was not up to Hampton Standards. ITT had a tiny lobby, the breakfast was good, as the eating area, but the upkeep lacked I’ll attach photos of the issues. I’ve never minded paying for a Hampton when I could count on it. Not anymore. The value, quality, and ANY concerns usually addressed by Hampton fell on deaf early. I will never use these two entities again . Mildew and filth on tub corners, towel rack not usable