The hotel was under construction and had the parking garage shut down, which created serious issues for anyone trying to check in or depart. They were understaffed and when I arrived there was one fellow trying to do bellman, valet and guest services at the same time. He had no necessary backup but was doing the best he could with a professional demeanor. That being said, it took over an hour for me to get checked in, and when I left it took 45 minutes for the valet to bring my vehicle. This is absurd for a place like Omni Royal Orleans, which has always been in my top 3 favorite hotels in the Quarter.
This aside, my room was solid and the pillows were excellent, as usual, as was the quality of the linens. If I were you I would call to verify if they are still under construction before booking. If they are my suggestion would be to take a cab or uber to them and not rely on their valet team to accommodate you properly.