4/10
Apartment itself is fine. But... Lots of things didn't match the description. No TV box, no tea, no washing powder, iron turns your clothes black. Also, no access card, took an hour to get one from downstairs. Bathroom door is broken so if your kid shuts it from inside you'll need to jimmy the lock. Plus, there was an additional cleaning fee asked for on check in. When I queried it, rather than discussing it and looking at my invoice, they simply demanded I agree to pay before giving me the key, leaving me on the street for 30 mins. Then when they realised so many things were missing they stopped communicating with me. I didn't hear from them again until check out, with no effort to fix the issues (although the additional fee magically disappeared). They need to look up the definition of both 'hospitality' and 'plush'.
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