The Lakes Rookley Holiday Park

3.5 star property
Ventnor hotel with indoor pool and restaurant

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Photo gallery for The Lakes Rookley Holiday Park

Premium caravan 2 (Pet friendly) | Private kitchen | Fridge, microwave, oven, stovetop
Bed sheets
Premium Plus Caravan 3 (Hot tub) | Private spa tub
Lake
Fridge, microwave, oven, stovetop
On the shores of The Lakes, Rookley offers a haven with a garden and playground. Indulge in an indoor pool, unwind at the arcade/game room or stay connected with public WiFi. With perks like laundry facilities and helpful staff, this retreat is perfect for relaxation.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry facilities
  • Pet friendly
  • Free parking
  • Free WiFi

Main amenities (12)

  • Restaurant and bar/lounge
  • Indoor pool
  • Seasonal outdoor pool
  • Meeting rooms
  • Terrace
  • Garden
  • Arcade/game room
  • Snack bar/deli
  • ATM/banking services
  • Self-serve laundry
  • Picnic area
  • Playground

Feel at home (6)

  • Playground on site
  • Kitchen
  • Television
  • Garden
  • Terrace
  • Laundry facilities

Room options

Available filters for rooms
Showing 30 of 30 rooms

Exclusive Island Cottage 6 Berth 3 Bed with Hot Tub MS

Highlights

Private hot tub
Heating
Kitchen
Refrigerator
Flat-screen TV
3 bedrooms
2 bathrooms
Hair dryer
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

Premium Lakeside Cottage 2 (Hot tub)

Highlights

Private hot tub
Heating
Kitchen
Refrigerator
Flat-screen TV
2 bedrooms
Private bathroom
Hair dryer
  • 2 bedrooms
  • Lake view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Premium Cottage 2 (Hot tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Private hot tub
Heating
Kitchen
Refrigerator
Flat-screen TV
2 bedrooms
Private bathroom
Hair dryer
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Exclusive Island Cottage 6 Berth 3 Bed Pet Free MS

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
Hair dryer
Microwave
Oven
Electric kettle
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

Premium Lakeside Cottage 2

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
2 bedrooms
Private bathroom
Hair dryer
Microwave
  • 2 bedrooms
  • Lake view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Indulgent Island Cottage 4 Berth Pet Free

8.8 out of 10
Excellent
(5 reviews)

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
2 bedrooms
Private bathroom
Hair dryer
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

4 Berth Superior Caravan

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
2 bedrooms
Private bathroom
Hair dryer
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Premium Plus Caravan 3 (Hot tub)

Highlights

Private hot tub
Heating
Kitchen
Refrigerator
Flat-screen TV
3 bedrooms
2 bathrooms
Hair dryer
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

6 Berth Luxury Caravan 3 Bed with Hot tub

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Private hot tub
Heating
Kitchen
Refrigerator
Flat-screen TV
3 bedrooms
Private bathroom
Hair dryer
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

4 Berth Luxury Caravan with Hot Tub Pet Free

10.0 out of 10
Exceptional
(1 review)

Highlights

Private hot tub
Heating
Kitchen
Refrigerator
Flat-screen TV
2 bedrooms
Private bathroom
Hair dryer
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

6 Berth Superior Caravan 3 Bed Pet Free A

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
3 bedrooms
Private bathroom
Hair dryer
Microwave
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

4 Berth Luxury Caravan Pet Free A

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
2 bedrooms
Private bathroom
Hair dryer
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Superior Caravan 3

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
3 bedrooms
Private bathroom
Hair dryer
Microwave
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

4 Berth Superior caravan Pet Free

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
2 bedrooms
Private bathroom
Hair dryer
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

6 Berth Comfort Caravan 3 bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
3 bedrooms
Private bathroom
Hair dryer
Microwave
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

Superior Caravan 2 (Pet friendly)

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
2 bedrooms
Private bathroom
Hair dryer
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

6 Berth Superior Caravan 3 Bed A

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
3 bedrooms
Private bathroom
Hair dryer
Microwave
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

Exclusive Lakehouse

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
2 bedrooms
Private bathroom
Hair dryer
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Indulgent Island Cottage 4 Berth

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
2 bedrooms
Private bathroom
Hair dryer
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Indulgent Island Cottage 4 Berth with Hot Tub

Highlights

Private hot tub
Heating
Kitchen
Refrigerator
Flat-screen TV
2 bedrooms
Private bathroom
Hair dryer
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Exclusive Island Cottage 6 Berth 3 Bed MS

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
3 bedrooms
2 bathrooms
Hair dryer
Private bathroom
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

Premium Cottage 3 Hot Tub (Pet friendly)

Highlights

Private hot tub
Heating
Kitchen
Refrigerator
Flat-screen TV
3 bedrooms
2 bathrooms
Hair dryer
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

6 Berth Comfort Caravan 3 bed, Pet free

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
3 bedrooms
Private bathroom
Hair dryer
Microwave
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

Premium caravan 2 (Pet friendly)

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
2 bedrooms
Private bathroom
Hair dryer
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Premium Lodge 2

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
2 bedrooms
2 bathrooms
Hair dryer
Private bathroom
  • 2 bedrooms
  • Lake view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

4 Berth Comfort Caravan

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
2 bedrooms
Private bathroom
Hair dryer
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

4 Berth Luxury Caravan with Hot tub

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
2 bedrooms
Private bathroom
Hair dryer
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

4 Berth Superior Caravan Accessible

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
2 bedrooms
Hair dryer
Microwave
Oven
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

4 Berth Superior Caravan Accessible Pet Free

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
2 bedrooms
Hair dryer
Microwave
Oven
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Exclusive Island Cottage 6 Berth 3 Bed with Hot Tub MS Pet Free

Highlights

Heating
Kitchen
Refrigerator
Flat-screen TV
3 bedrooms
2 bathrooms
Hair dryer
Private bathroom
  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

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About the neighborhood

Map
Main Rd, Rookley, Ventnor, England, PO38 3LU

What's nearby

  • Godshill Model Village - 4 min drive - 3.4 km
  • Seaclose Park - 8 min drive - 7.8 km
  • Shanklin Old Village - 13 min drive - 11.5 km
  • Ventnor Beach - 13 min drive - 11.9 km
  • Shanklin Beach - 14 min drive - 12.4 km

Getting around

  • Southampton (SOU) - 91 min drive
  • Bournemouth (BOH-Bournemouth Intl.) - 128 min drive
  • Shanklin Station - 17 min drive
  • Lake Station - 20 min drive
  • Ryde St John's Road Station - 23 min drive

Restaurants

  • ‪KFC - ‬7 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪The Garlic Farm - ‬7 min drive
  • ‪New Ming Garden - ‬6 min drive
  • ‪Tamarind Indian Restaurant - ‬6 min drive

About this property

The Lakes Rookley Holiday Park

The Lakes Rookley Holiday Park is a great choice for a stay in Ventnor. After splashing around at the indoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A seasonal outdoor pool and a snack bar/deli are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 58 rooms
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: 7:00 PM
    • Contactless check-in available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The front desk is open Monday - Sunday (9:00 AM - 5:00 PM)
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (dogs only, 2 total)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Snack bar/deli

Traveling with children

  • Playground

What to do

  • Archery

Working away

  • Meeting rooms

Services

  • Laundry facilities

Facilities

  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
  • An indoor pool
  • Seasonal outdoor pool
  • Arcade/game room

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Heating
  • Electric kettle

Sleep well

  • Bed sheets provided

Freshen up

  • Bathtub or shower
  • Hair dryer
  • Towels

Food and drink

  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Oven
  • Toaster
  • Cookware, dishes, and utensils

Fees & policies

Refundable deposits

  • Deposit: GBP 50.00 per stay

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 11 to February 8:
  • Swimming pool

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 60.00 per pet, per stay

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from May to September
  • Children under 16 years old are not allowed in the swimming pool without adult supervision

Policies

This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard

Also known as

Lakes Rookley Hotel Ventnor
Lakes Rookley Ventnor
Lakes Rookley
The Lakes Rookley Hotel
The Lakes Rookley Ventnor
The Lakes Rookley Hotel Ventnor

Frequently asked questions

Is there a pool at The Lakes Rookley Holiday Park?

Yes, there's an indoor pool and a seasonal outdoor pool.

Are pets allowed at The Lakes Rookley Holiday Park?

Yes, dogs are welcome, with a limit of 2 total. There's a charge of GBP 60.00 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at The Lakes Rookley Holiday Park?

Yes, there's free self parking.

What are the check-in and check-out times at The Lakes Rookley Holiday Park?

Check-in start time: 4:00 PM; Check-in end time: 7:00 PM. Check-out time is 10:00 AM. Contactless check-in and check-out are available.

What is there to do at The Lakes Rookley Holiday Park and nearby?

Have fun during the warmer months with activities such as archery. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a seasonal outdoor pool and an arcade. The Lakes Rookley Holiday Park also has a picnic area and a garden.

Are there restaurants at or near The Lakes Rookley Holiday Park?

Yes, there's an onsite restaurant.

Does The Lakes Rookley Holiday Park have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a toaster, cookware, and a refrigerator.

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Reviews

The Lakes Rookley Holiday Park Reviews

8.6

Excellent

8.4

Cleanliness

8.4

Location

8.8

Staff & service

8.6

Eco-friendliness

8.6

Property conditions & facilities

What guests liked

  • The hot tub was a highlight of the stay, providing a relaxing and enjoyable experience for guests. (6 reviews)
  • The pool was lovely and warm, with both indoor and outdoor options available. (5 reviews)
  • The spa facilities, including hot tubs and pools, were a highlight of the stay, providing a relaxing and peaceful experience. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Islands
Restaurant
Cottage
Accomodation Type
Location
Hot Tub
Parks
Lodge
Bar

Reviews

10/10 Exceptional

Pleasantly surprised at the overall quality of the site and cabin, a little rough round the edges ie slight bit of mold in the shower, chairs need a deep clean but it was livable and we enjoyed our stay
Robert, 5-night trip

8/10 Very good

Family had a fun time

Great stay overall but the place needs a bit of TLC. Sofas ripped and the floors very dirty.
Ahmed, 3-night trip

10/10 Exceptional

Clean and lovely place

Really clean and spacious caravan, very pretty setting. The only mark down on cleanliness was for the pool and changing areas, it was a nice pool but there wasn't really anywhere to change and leave stuff, and the general changing area/ toilets could've done with more regular cleaning. The caravan and everywhere else was very clean though, we had a lovely stay and would return.
Madeleine, 4-night trip

10/10 Exceptional

Lovely place to stay. Dog friendly.
Georgina, 3-night trip

10/10 Exceptional

Couples holiday

An amazing stay as usual. Me and my partner have been coming for 4 years now 3 times a year. We love it there the peace and quiet. The cottages are lovely and have everything you need. The staff are friendly and helpful the food at the restaurant is lovely too. Great place for a family too.
Stacey, 6-night trip

10/10 Exceptional

Amazing stay

Amazing! Simply the best
lizanne, 3-night trip

10/10 Exceptional

Special place

It was a lovely place to stay on the island thoroughly enjoyed it beautiful facilities and nice and quiet. I highly recommend it for families and couples that just want a short break the hot tub made it perfect 👍
Jenny, 3-night trip

10/10 Exceptional

The lake house was really good value for money. Clean, decorated well and basic essentials all provided. Would stay again
Catherine, 3-night trip

10/10 Exceptional

Our luxury caravan (with hot tub) was simply adorable, furniture good, beds comfy, loaded with lovely duvet! Included in the van: Washing machine Dishwasher (couple of tablets provided) Wine cooler Gas hob (seperate) Gas oven Built in "glowing" fire Full central heating Unfortunately no WiFi We will be booking again
lesley, 3-night trip

10/10 Exceptional

All good , reception staff all good
Hardik, 2-night trip

10/10 Exceptional

Mini break

Well positioned on the island for getting around. Relaxed area and quite
Andrew, 4-night trip

10/10 Exceptional

Definitely recommend

Was a lovely stay. Really peaceful and relaxing especially in the hottub. Staff always helpful and polite. Cottage was lovely and clean. Can not fault the stay. Me and my partner have been here 3 times so far and will definitely keep coming back 2/3 times a year as we live on the isle of wight.
Stacey, 4-night trip

10/10 Exceptional

Ideal for a short getaway. Clean, tidy and warm. Excellent grounds. Staff very welcoming. Only downside was the WiFi only being available in the main building and not in the accommodation itself.
Richard, 2-night trip

8/10 Very good

Nice place to stay

The caravan was well presented and clean. The resort was an ideal place to base our holiday and was within easy reach of all the places of interest we wanted to visit. Facilities at the resort were good but if you want to use the swimming pool book your slot when you arrive as there is limited availability. The co-op store just across the road from the resort is extremely useful for those essentials you have either forgotten or need. I advise taking some oven gloves if you intend to cook as these are not supplied.
Julie, 3-night trip

8/10 Very good

Property was nice and very clean. There were few trees outside the property which made uncomfortable for us to sleep at night.
Adeel, 3-night trip

4/10 Fair

The Caravan was nice enough with the hot tub and nice view, but we had a oven tray that some one had left dirty in the oven and the TV kept going off, the restaurant was closed and no utilities open apart from the bar that closed at 8pm
Christine, 4-night trip

10/10 Exceptional

Exceptional Staff & Service

High standards set for our first Self Served Accommodation. The luxury caravans were incredibly clean, comfortable, and extremely affordable. We had boiler issues on the first morning, but the Guest Services staff were incredibly proactive and were radioing the maintenance team as we spoke to them. We had someone out to remedy the situation by the time we arrived back at our caravan. Would absolutely choose this location again, and would consider Away Resorts in other locations around the UK.
Jack, 3-night trip

8/10 Very good

Beautiful rooms but lacks some basics

Very comfortable and beautiful rooms. Looked even better than the photos. Great having a private jacuzzi to use. Generally clean, though there was mold in the clothes washing detergent tray we had to clean out before using. Biggest glaring issues were 1) No in-room Wi-Fi; Wi-Fi only available in main area, which closes in the evening 2) Though there is a full kitchen, no basic condiments or supplies were provided. No paper or cloth towels, salt, pepper, dishwashing detergent, clothes washing detergent, nothing to clean with. There was a very nice welcome bag that included Prosecco, milk, tea, coffee and sugar, which was appreciated, but it would have been nicer to have other basic needs available. 3) No hairdryer in rooms; main desk charged a 5 pound deposit to borrow, which they waived when we weren't able to provide exact change.
Jennifer, 3-night trip

8/10 Very good

Good base, good location!

I was disappointed that we never had a jacuzzi as was advertised on booking, also no ferry discount as usually you get at b&b /hotels on the island. They advertise on their site but I received nothing via email. I paid single ferry to enquire of discount when I was there,but still wasn’t offered for my return. On arrival to the superior lodge that ended up being a caravan, there was no toilet rolls, in the bathroom,en-suite. Which was annoying .( We noticed on leaving the cleaners had them to put in when we left but we didn’t get any , is that normal?). The fireplace had an object stuck in it! Maintenance was called to sort out. The remote control stopped working for tv , I went and spoke to lady in restaurant and their rapid response was ace, and problem solved. The caravan was modern and comfortable we enjoyed our stay.
Karen, 4-night trip

10/10 Exceptional

Couples week away

Me & My partner stayed here on 8/7/24 - 14/7/24 6 nights. Check in was excellent and friendly staff. We had a brilliant stay the accommodation which was a caravan with a hot tub was so lovely, clean had everything we needed. The patio was well kept the view was lovely & the hot tub was at the right temperature when we arrived the caravan was roomy was really lovely. The Monday night we went to the Lakeside bar & eatery we both had a 3 course meal it was absolutely delicious definitely recommend the cocktails were amazing friendly helpful staff didn't have to wait long between each courses good value for money. We did kayaking a few of the days which was epic such a laugh the young lifeguards were friendly and helpful especially when my sister brought my Autistic Nephew they helped him and had a friendly talk and laughter at the end whilst getting our shoes on my nephew absolutely loved it especially talking to the lifeguards he absolutely loved kayaking unfortunately i didn't get the names of the lifeguards but they were the same ones each time when we went kayaking. I got a phone call the 2nd day to ask if everything was fine and if we needed anything which was really good of them to ask everything was fine and didn't need anything. We have been coming for the past two years. This is the 2nd time this year hopefully be coming again October. Thank you for such a lovely week away. I always recommend you guys to family/friends Brilliant place to stay 10+ stars on all services
Stacey, 6-night trip

10/10 Exceptional

Fabulous holiday

We had a fabulous stay. Only thing I didn’t understand was why pay more for a pet friendly caravan and then have to pay again for a dog? Surely it should be included in the price of a pet friendly caravan as they are generally more expensive than a non Pet friendly caravan? Other than that, I couldn’t fault the place, everyone was friendly, the service was next level. Would defo stay again.
Suzanne, 7-night trip

8/10 Very good

Family Stay

Good customer service and staff very responsive. Evening entertainment is funny and reps very positive/humorous. Accommodation: Static Caravan fine. Location: Very Central Pool indoor and outdoor, small but adequate. Downside: Drinks prices at the bar are very expensive! No shop on site, although co-op is only a 2 minute walk from yhe entrance.
David, 6-night trip

8/10 Very good

Knirschend gut

Im Allgemeinen hatten wir da einen guten Aufenthalt. Nur knirschte das ganze Haus, als es bloss ein bisschen wehte. Abgesehen davon war alles in Ordnung. Den Ort ist auch mit dem Bus leicht erreichbar
Richard, 3-night trip

10/10 Exceptional

This was our third time staying at the lakes rookley. Great accommodation friendly and helpful staff will definitely come back and stay again
Louise, 4-night trip

4/10 Fair

We asked for a easy access caravan, didn't get one, tried to get it changed but they said that there was none available, couldn't check in before 4pm, they wouldn't even tell me which caravan I was getting which seemed awkward, we paid for a luxury caravan, it wasn't, the carpets and settee, 6 dinning chairs were dirty and stained, the sink work top was stained and had mould around the edges, outside the decking was filthy, we had to walk down some steps despite asking for a easy access, my wife struggles walking, they didn't seemed bothered,
thomas, 5-night trip