ดอมอพาร์ทเมนท์ โคโลญจน์ซิตี้ อัลท์ซตัดท์

A good location but elements were disappointing

The managers for the apartments are lovely, very helpful and friendly, but they are working with accommodation that lets them down somewhat. During our stay we had little or no wifi, which they tried to fix but it still didn't work successfully, and the hot water supply to the apartment was intermittent, meaning showers and baths were hit and miss when the water just ran cold. We raised this also during our stay but the situation did not change. For these reasons I wouldn't return, although there is much to be positive about - the location is handy for the city and the apartment is clean with all catering facilities provided perfectly. It depends how much you value wifi and hot water!

ทริปกับครอบครัว 3 คืน, 16 ก.พ. 2020

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Nice staff in the reception , property is fair for the price , near central station

Omar, ทริปกับเพื่อน 4 คืน, 31 ม.ค. 2020

ความคิดเห็นจริงจากผู้เข้าพักของ Expedia

The property itself was very nice for the price, looked just like the pictures if not bigger and better. However the communication and access to the rooms completely ruined the experienced. They said we could check in till 10pm but when we got there at 9pm we got sent to a different check in and had no address of our hotel rooms so wandered around for about 20 mins before we realized they’d written a note in the packet of keys they gave us except the map print out was the wrong location. So it took us so long to find our apartments which were scattered all over the city. They also told us room 4 but gave the keys to room 8 so we didn’t even know 100% which room to try. Very bad experience and bad communication but the rooms were nice for cheap so that made it ok.

ทริปกับเพื่อน 1 คืน, 16 ม.ค. 2020

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The property was basic and provided somewhere to stay fairly centrally for 2 nights at a reasonable cost. It was no frills though and had little annoyances like light bulbs not working. Also, the location was not as advertised on Expedia - Marzellenstrasse is only the Reception - the property was quite a bit further away, the other side of the main station.

ทริปกับครอบครัว 2 คืน, 19 ธ.ค. 2019

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숙소 자체는 좋으나 리셉션 접근성은 별로

리셉션이 9시부터라고 되어있지만 10시에 오픈합니다 버스시간이나 비행기 시간에 차질 없도록 10시 이전에 체크아웃하는 방법 물어보세요

Seungsu, ทริป 2 คืน, 18 ธ.ค. 2019

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Not what it seems! If you have luggage beware.

We received an email stating checkin location changed. Had to call 2x to figure out where checkin was. A man had to go outside and wave us down. My wife went and checked us in as there was no place to park anywhere. She comes back with a two phased map and says parking is a 1/4 mile away from the room. We will need to huff our luggage in the pouring rain down a main street to where the room is on the map. I thought this is ridiculous surely we can drive to the lodging location and just unload there first.. so I drove us to where the room was on the map and found that there was absolutely no parking available anywhere. So I parked in the middle of the road with the hazards on and got the family out as quick as possible while blocking traffic. Not only was this embarrassing for us (for doing something we knew was idiotic), it also agitated the people trying to go down the road we were blocking. At least my family only had to go 20 feet in the pouring rain not 1/4 mile with luggage. Post exodus I drove to the parking location marked out. I found the area (for €15.00 per night) to be behind another building, down an alleyway then in an unlit dirt pit. My first thought was honestly... You gotta be kidding me is it even safe to get out? I walked back solo in the rain to the apt. When I got there I wanted a warm shower. I turned the water on and it smelled like raw sewage!! This happened more than 2x when starting water. We have been refused a refund by hotel. Be aware!

Tiffany, ทริปกับครอบครัว 2 คืน, 10 ธ.ค. 2019

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Great location but finishing a bit old

Room conditions was not that great, they even put on curtain which is not the size meant for the window. Bathroom shower was not working well. But staffs are friendly and responded to my complaint about shower quite immediately via email. Location is very good, which is closed by to main train station and is where Cologne Cathedral is.

Howard, ทริปกับครอบครัว 1 คืน, 4 ธ.ค. 2019

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This hotel was very good value. It was in a very good location and was very clean.

Carl, ทริป 2 คืน, 28 พ.ย. 2019

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I had very comfortable stay...very clean!...

Shah, เดินทางเพื่อทำธุรกิจ 2 คืน, 21 ต.ค. 2019

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Room for improvement

Reading a number of previous reviews about the lack of information that the reception had a different address, I'd been hesitating to book this apartment. There were in fact too many emails before arrival. Two emails within half an hour the day before arrival that the address of the reception had changed, and a separate message asking me to confirm the arrival time. Another message the day of arrival asking me to confirm the arrival time. Two automated messages within two minutes that day which said thank you for having stayed there ... before I even arrived. When I got there mid afternoon, the key to the apartment was not available yet. I was thus offered an upgrade to a larger department. This was clean and the kitchen was well equipped. Wifi however was pretty much non existant throughout my one-night stay. The noise level from the street outside the apartment calmed down some time after midnight. I kept the bathroom window closed over night to block out the noise and was greeted with a rather unpleasant smell coming up from the sewers in the morning. The receptionist provided good customer service but I guess her life could be made easier if other aspects improved.

ทริป 1 คืน, 18 ต.ค. 2019

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