Terrible Experience – Would Never Recommend
From the very first day, I requested daily room service for the entire duration of my stay, and the staff confirmed it would be noted. However, no service was provided. I called to remind them the same day, and they assured me again that it was arranged — but nothing happened.
The next day, I contacted a staff manager who told me they "didn't have time" to provide room service. I found this unacceptable, so I escalated the issue to the main manager, who repeated the same thing — no time, no service. Both managers were incredibly rude and unprofessional in their responses.
This was one of the worst hotel experiences I’ve ever had. Despite my repeated requests, room service was never done — not even once. Eventually, we decided to leave and change hotels.
I will be reporting these incidents as a violation of customer rights. This hotel has serious issues with management and basic guest service. Avoid at all costs.