We had an outstanding stay at this beautiful resort. The staff members are helpful and friendly. The rooms and bathrooms are clean and tastefully decorated. There are many activities at the resort, including an adventure course with zip line, yoga, painting, cooking class, dance performance, games room. Wish we had spent a couple more days at this resort.
purnima
purnima, ทริปกับครอบครัว 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
6/10 ดี
26 ธันวาคม ค.ศ. 2024
This hotel is falsely advertised as a 5-star property. At the most, this is a 3-star property. Installing whirlpool baths in rooms does not mean that you now have a 5-star hotel.
Personnel wants to offer a good service but they lack proper training and the end result is that customers receive a bad service.
The property is also not properly maintained, already worn down, and poorly fusnirshed and decorated. It also feels like everything is dirty.
Food is also an issue: there is no variety and everything looks subpar.
Theworst part is that this is a "dry" hotel and no alcohol is served at all. Water, coffee, tea or Pepsi are essentially the alternatives.
In conclusion, this is a shame this hotel is advertised as a 5-star property. But if I have to rate it as a 5-star hotel, this is huge failure and almost a train wreck in slow motion,