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Casa Balam Cancun

3.0 star property
Adults-only hotel with outdoor pool, near Las Palapas Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa Balam Cancun

Private kitchen
Point of interest
Outdoor pool
Habitacion 16 | View from room
Staircase

Reviews

6.2 out of 10

Good

Popular amenities

  • Parking available
  • Pool
  • Laundry facilities
  • Non-smoking
  • Air conditioning
  • Free WiFi
Main amenities
  • Housekeeping (on request)
  • Outdoor pool
  • Self parking
  • Terrace
  • Air conditioning
  • Garden
  • Front desk safe
  • Self-serve laundry
  • Tour/ticket assistance
Feel at home
  • Private bathroom
  • Garden
  • Terrace
  • Laundry facilities
  • Premium bedding
  • Self-parking (surcharge)

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Habitacion 17

Habitacion 17 | Premium bedding, individually furnished, desk, laptop workspace

Habitacion 17

Highlights

Individually furnished
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
Griddle
Digital channels
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for STUDIO 10

Premium bedding, individually furnished, desk, laptop workspace

STUDIO 10

Highlights

Individually furnished
Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for STUDIO 15

Premium bedding, individually furnished, desk, laptop workspace

STUDIO 15

Highlights

Individually furnished
Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Estudio 11

Estudio 11 | Premium bedding, individually furnished, desk, laptop workspace

Estudio 11

Highlights

Individually furnished
Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Estudio 14

Estudio 14 | Premium bedding, individually furnished, desk, laptop workspace

Estudio 14

Highlights

Individually furnished
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Private bathroom
Microwave
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

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7.6 out of 10, Good, (387)
The price is ฿818
฿1,119 total
includes taxes & fees
31 Dec - 1 Jan 2025
Hotel Jardin Cancun
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About the area

Map
Gladiolas, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 1 min walk - 0.1 km
  • Plaza 28 - 10 min walk - 0.9 km
  • Benito Juarez Municipal Building - 11 min walk - 0.9 km
  • Plaza Las Americas - 4 min drive - 3.2 km
  • Puerto Cancun Marina Town Center - 5 min drive - 3.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

  • ‪Hunter Bar Cancun: Address - ‬3 min walk
  • ‪Black Café - ‬4 min walk
  • ‪Pescaditos - ‬5 min walk
  • ‪Cocina Libanesa Sahara - ‬1 min walk
  • ‪El Crustáceo Cascarudo - ‬3 min walk

About this property

Casa Balam Cancun

At Casa Balam Cancun, you'll be a short five-minute drive from Plaza 28 and Plaza Las Americas. An outdoor pool, a terrace and a garden are other highlights.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 13 rooms
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: 8:00 PM
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is 10:00 AM
    • Contactless check-out
DONE

Special check-in instructions

    • There is no front desk at this property
    • Guests will receive an email 2 weeks before arrival with check-in instructions and key retrieval information; access will be through a private entrance
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • Guests will receive an email from the property with reservation deposit payment information at the time of booking. The deposit is payable via a secure link immediately after booking.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • On-site parking only available on request
    • Uncovered on-site self-parking (MXN 200 per day)
    • On-site carport
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Services

  • Tour/ticket assistance
  • Laundry facilities

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Well-lit path to entrance
  • Smooth flooring in room

Room amenities

Home comfort

  • Air conditioning

Sleep well

  • Hypo-allergenic bedding
  • Premium bedding

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)

More

  • Housekeeping (on request)

Fees & policies

Parking

  • Uncovered self-parking costs MXN 200 per day
  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 9:30 AM to 7:30 PM

Policies

This property does not have lifts.
This property accepts debit cards and mobile payments. Cash is not accepted.
Mobile payment options include: PayPal.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Palapas Suites Hotel Cancun
Palapas Suites Hotel
Palapas Suites Cancun
Cancun Palapas Suites Hotel
Palapas Suites
Balam
Cancun Palapas Suites
Casa Balam Cancun Hotel
Casa Balam Cancun Cancun
Casa Balam Cancun Hotel Cancun

Frequently asked questions

Does Casa Balam Cancun offer free cancellation for a full refund?
Yes, Casa Balam Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Casa Balam Cancun?
Yes, there's an outdoor pool. Guests have pool access from 9:30 AM to 7:30 PM.
Are pets allowed at Casa Balam Cancun?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Casa Balam Cancun?
Yes. Self-parking costs MXN 200 per day.
What are the check-in and check-out times at Casa Balam Cancun?
Check-in start time: 4:00 PM; check-in end time: 8:00 PM. Check-out time is 10:00 AM. Contactless social distancing and check-out are available.
Is there an on-site casino at Casa Balam Cancun?
No, this hotel doesn't have a casino, but PlayCity Casino (13-min walk) and Royal Yak Casino and Sports Book (3-min drive) are both nearby.
What is there to do at Casa Balam Cancun and nearby?
Casa Balam Cancun has an outdoor pool and a garden.
What's the area around Casa Balam Cancun like?
Casa Balam Cancun is in Downtown Cancun, a short 10-minute walk from Plaza 28 and 11 minutes' walk from Benito Juarez Municipal Building.

Casa Balam Cancun Reviews

Reviews

6.2

Good

7.4/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Good

4-night trip with friends
Verified Hotels.com guest review

2/10 Poor

When we reached there they told us that they already informed expedia in November that their AC is not working and they cancelled all the reservation. But I found many people still coming in and getting room. We got a cheap deal from expedia so they thought why not make more money by telling us any lie and letting come-serve customers in for more money. They put us in one of their Airbnb far away further into downtown with bare minimum facilities. It was a really poor experience.
4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The staff were all amazing!! At check-in (I cant remember her name) but she was so warm and welcoming and helpful!! Boy did I make a perfect choice in place to stay. Can’t wait to come back again 😊🎒
Ty, 5-night romance trip
Verified Expedia guest review

6/10 Good

Quirky hotel downtown
An unusual place. No hotel sign outside Just a bar and coffee shop ... hotel is in back. Pros: Room is new and great. Kitchenette with induction cooktop. Big smart TV. Cons: Room is humid, window to corridor which was brightly lit - thin curtains so room was not dark at night. Stayed two nights, room was not cleaned. No front desk.
ANDREW, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Personal pija estúpida que no se entera. Web horrosa donde no ponen dirección. Difícil de ubicar. Mal señalizado. Absurdo e-mail en inglés he tenido que responder a 10 e-mail para una estancia de dos noches. Olor por todo el hotel y habitaciones. No funciona televisión ni pilas en mando de aire water sin tapa
JOSE, 2-night trip with friends
Verified Expedia guest review

6/10 Good

Karen, 2-night trip
Verified Expedia guest review

2/10 Poor

Mal desde un inicio
Mi experiencia fue muy mala. Primero, el lugar no está bien identificado, pareciera una casa por lo que perdimos tiempo y recursos en encontrarlo. Segundo, llegamos y no tenían la reservación, a pesar de que en la app ya aparecía como reservado. Me indica que se comunicaron conmigo para realizar el pago pero no fue así, en otras oportunidades he recibido mensajes de los hoteles cuando tienen alguna notificación por correo electrónico y ellos nunca me notificaron. Cuando eres extranjero requieres del apoyo de alguien que esté en el hotel para apoyarte con esos problemas, pero ahí casi nunca se mantiene nadie. Finalmente, nos proporcionaron una habitación pero a pesar de que si aceptan tarjeta de crédito, por ser domingo no nos quisieron proporcionar el enlace de pago, por lo que nos complicaron la situación teniendo que conseguir el dinero de la reserva en efectivo y dejándonos sin nada de efectivo. Adicional, nos cobraron más por la habitación, a pesar de que en el sitio web de hoteles.com ya está fijado un precio.
Jorge, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Jannik, 2-night trip
Verified Hotels.com guest review

4/10 Fair

I stayed there for almost 2 weeks and everyday there was an issue, although all of them were minor, none of them were managed the right way. Customer service is non existent, rooms are extremely humid, the wifi signal is super weak. Is conveniently located and the rooms look good but overall my experience was not good.
luis, 1-night trip
Verified Expedia guest review

4/10 Fair

Alan, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

Me pase 4 horas buscando el hotel marque a el numero y nadie contesto nunca
1-night trip
Verified Expedia guest review

4/10 Fair

2-night trip
Verified Expedia guest review

2/10 Poor

Michela, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Excelente en todos los aspectos, higiene, atencion, queda muy cerca de la parada del bus, es una zona muy tranquila y confortable...
Jose, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Muy cómodo y buena atención lo recomiendo ampliamente
4-night trip
Verified Expedia guest review

10/10 Exceptional

agradable,comodo limpio precio exelente personal muy amable si vienen a cancun estas suites perfectas para hospedarse
7-night trip
Verified Expedia guest review

10/10 Exceptional

exelente lugar muy centrico, todo a la mano cercano a la zona hotelera, la atencion muy buena exelente para quien quiera pasarla bien y por un exelente precio RECOMENDABLE
4-night trip
Verified Expedia guest review

10/10 Exceptional

Excelente hotel, instalaciones modernas y nuevas, muy cerca de la zona hotelera y a unos pasos de plaza palapas. Cuenta con cocineta y frigobar, la piscina con buenísimas instalaciones y está en el segundo piso. Ampliamente recomendado
1-night trip
Verified Expedia guest review