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Mirabello Bay Luxury Resort

5.0 star property
Agios Nikolaos beachfront hotel with 5 restaurants, free water park

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Photo gallery for Mirabello Bay Luxury Resort

Egyptian cotton sheets, premium bedding, memory-foam beds, minibar
Exterior
Private beach, sun-loungers, beach umbrellas, beach towels
Indoor wedding
Indoor pool, 3 outdoor pools, pool umbrellas, pool loungers
Experience the ultimate seaside retreat at Wyndham Grand Crete Mirabello Bay. Rejuvenate with a private beach, 5 on-site restaurants, and an attached winery while soaking up the sun at one of three outdoor pools or by enjoying sailing activities. The helpful staff has left a lasting impression on previous guests.
VIP Access

Reviews

8.2 out of 10
Very good

Popular amenities

  • Airport transfer
  • Bar
  • Free breakfast
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Winery
  • Marina
  • 5 restaurants and 2 beach bars
  • 3 poolside bars and 6 bars/lounges
  • Full-service spa
  • 3 outdoor pools and indoor pool
  • Free water park
  • Free children's club
  • 3 outdoor tennis courts
  • Health club

For families (6)

  • Free cots/infant beds
  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Garden

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Villa Ntelina

Villa Ntelina | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Villa Ntelina

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 10
  • 4 King Beds, 1 Large Single Sofa Bed and 1 Queen Sofa Bed

View all photos for Villa Agali

Villa Agali | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Villa Agali

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 3 King Beds and 3 Double Sofa Beds

View all photos for Family 1Bedroom Junior Suite

Family 1Bedroom Junior Suite | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Family 1Bedroom Junior Suite

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Villa Ksobli

Villa Ksobli | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Villa Ksobli

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 4
  • 2 Double Beds and 1 Large Single Sofa Bed

View all photos for Deluxe Sea View Room with Private Pool

Deluxe Sea View Room with Private Pool | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Deluxe Sea View Room with Private Pool

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
Smart TV
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite Sea View Jetted Pool

Deluxe Suite Sea View Jetted Pool | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Deluxe Suite Sea View Jetted Pool

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room with Private Pool

Deluxe Room with Private Pool | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Deluxe Room with Private Pool

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
Smart TV
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Room

Comfort Room | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Comfort Room

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Villa Lojetta

Villa Lojetta | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Villa Lojetta

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 10
  • 4 King Beds

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Deluxe Room, Garden View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Sea View

Deluxe Room, Sea View | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Deluxe Room, Sea View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Bungalow Junior Suite Sea View

Bungalow Junior Suite Sea View | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Bungalow Junior Suite Sea View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Family Suite

Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Deluxe Family Suite

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Deluxe Junior Suite Indoor Jacuzzi Private Pool

Deluxe Junior Suite Indoor Jacuzzi Private Pool | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Deluxe Junior Suite Indoor Jacuzzi Private Pool

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Penthouse 1Bedroom Suite Sea View Private Pool

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Bungalow Junior Suite Private Pool

Bungalow Junior Suite Private Pool | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Bungalow Junior Suite Private Pool

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family 1Bedroom Junior Suite Private Pool

Family 1Bedroom Junior Suite Private Pool | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Family 1Bedroom Junior Suite Private Pool

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
Smart TV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Villa 2 Bedroom Maisonette Sea View Private pool

Villa 2 Bedroom Maisonette Sea View Private pool | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Villa 2 Bedroom Maisonette Sea View Private pool

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
Smart TV
  • Sea view
  • Sleeps 4
  • 2 King Beds

View all photos for Villa, 2 Bedrooms (Maisonette)

Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Villa, 2 Bedrooms (Maisonette)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sea view
  • Sleeps 4
  • 2 King Beds

View all photos for Bungalow Junior Suite

Bungalow Junior Suite | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Bungalow Junior Suite

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Villa Raeti

Villa Raeti | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Villa Raeti

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 3 King Beds, 3 Double Sofa Beds and 1 Large Single Sofa Bed

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About the area

Map
Epar.Od. Agiou Nikolaou - Vrouchas, Haviana, Agios Nikolaos, Crete, 72100

What's nearby

  • Agios Nikolaos Archaeological Museum - 20 min walk - 1.7 km
  • Lake Voulismeni - 5 min drive - 2.6 km
  • Port of Agios Nikolaos - 6 min drive - 3.1 km
  • Elounda Windmills - 9 min drive - 7.9 km
  • Voulisma Beach - 18 min drive - 14.7 km

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 49 min drive
  • Sitia (JSH) - 75 min drive
  • Airport shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪Bolero - ‬6 min drive
  • ‪Καρναγιο - ‬5 min drive
  • ‪Ammoudi Cafe Club Resto Sand - ‬16 min walk
  • ‪Gioma Meze - ‬5 min drive
  • ‪Arc - ‬5 min drive

About this property

Mirabello Bay Luxury Resort

Mirabello Bay Luxury Resort offers a private beach where you can enjoy beach umbrellas, volleyball and sunloungers, plus you'll have access to on-site scuba-diving, snorkelling and sailing. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and manicures and pedicures. Amalthea Restaurant, one of 5 restaurants, offers a beachfront location and serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 beach bars, a winery and an indoor pool.

All-inclusive

All-inclusive room rates at Mirabello Bay Luxury Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included
Basic alcoholic drinks included
In-room minibar (all beverages included)

Languages

English, French, German, Greek, Russian, Spanish
VISIBILITY

At a glance

Hotel size

    • 343 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • This property enforces a strict dress code in the restaurant.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Supervised childcare*
    • Free children's club

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle on request (available 24 hours a day)*
    • Bus station shuttle*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 5 restaurants
  • 6 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • Coffee shop
  • Private dining
  • Room service (late night)
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Children's games
  • Lifeguard on-site

What to do

  • On a private beach
  • Tennis lessons
  • Beach volleyball
  • Sailing
  • Boat tours
  • Motor boating
  • Scuba diving
  • Snorkelling
  • Waterskiing
  • Concerts/live shows
  • Evening entertainment
  • Ping pong
  • Bike tour information
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Safari nearby

Working away

  • Business centre
  • 12 meeting rooms
  • Computer station
  • Conference centre (13993 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 1971
  • Garden
  • Terrace
  • Health club
  • 3 outdoor pools
  • An indoor pool
  • Free water park
  • Designer shops on-site
  • Bike parking
  • Full-service spa
  • Marina
  • Hot tub
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Winery on-site
  • Wine-tasting room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • Banquet hall
  • Reception hall
  • Walkway to water
  • Mediterranean architecture

Accessibility

  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Front entrance ramp
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 43-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Memory-foam mattress
  • Free cot/infant bed

What to enjoy

  • Furnished balcony
  • Individually furnished and decorated

Freshen up

  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • Local maps
STAR_OUTLINE

Special features

Spa

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Amalthea Restaurant – This beachfront buffet restaurant serves breakfast, lunch and dinner.
Elia Restaurant – This beachfront restaurant serves lunch and dinner. Open daily.
Kafenion Restaurant – This restaurant is located on the beach. Open selected days.
Marina Yacht Club – This bar is located on the beach. Open daily.
Thea Bar – This bar is located by the pool. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 15.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 90 per vehicle (one-way)
  • Bus station shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property is closed between 1 November and 14 April.

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cash transactions at this property cannot exceed EUR 500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 3567

Also known as

Wyndham Grand Crete Mirabello Bay Hotel Agios Nikolaos
Wyndham Grand Crete Mirabello Bay Hotel
Wyndham Grand Crete Mirabello Bay Agios Nikolaos
Wyndham Crete Mirabello Agios
Mirabello Bay Agios Nikolaos
Mirabello Bay Luxury Resort Hotel
Wyndham Grand Crete Mirabello Bay
Mirabello Bay Luxury Resort Agios Nikolaos
Mirabello Bay Luxury Resort Hotel Agios Nikolaos

Frequently asked questions

Is Mirabello Bay Luxury Resort currently open?

The property is closed between 1 November and 14 April.

Is there a pool at Mirabello Bay Luxury Resort?

Yes, there are 3 outdoor pools, an indoor pool and a children's pool.

Are pets allowed at Mirabello Bay Luxury Resort?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Mirabello Bay Luxury Resort?

Yes, there's free self parking.

Is an airport shuttle service offered by Mirabello Bay Luxury Resort?

Yes, an airport shuttle is available. The charge is EUR 90 per vehicle one-way.

What are the check-in and check-out times at Mirabello Bay Luxury Resort?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).

What is there to do at Mirabello Bay Luxury Resort and nearby?

Have fun with on-site activities such as sailing, waterskiing and snorkelling and improve your game at the on-site tennis courts. Additional recreation on-site includes volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Mirabello Bay Luxury Resort also has 3 poolside bars, 2 beach bars and a private beach, as well as a winery, a sauna and a steam room.

Are there restaurants at or near Mirabello Bay Luxury Resort?

Yes, there are 5 on-site restaurants, featuring beachfront dining and pool views.

Does Mirabello Bay Luxury Resort have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Mirabello Bay Luxury Resort like?

Mirabello Bay Luxury Resort is a short 20-minute walk from Agios Nikolaos Archaeological Museum and 16 minutes' walk from Ammoúdi.

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Mirabello Bay Luxury Resort Reviews

Reviews

8.2

Very good

8.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Fantastic stay, would definitely visit again
Fiona, 7-night trip

10/10 Exceptional

Nice access to safe beach with sun lounges.Very extensive breakfast and good selection of dining options within resort. Night time music and other shows to enjoy.
Stavros, 2-night trip

8/10 Very good

Alot of good options of the things to do… Nice beaches… Great breakfast to start the day… A wonderful water park…
JAMES, 7-night trip

10/10 Exceptional

Beautiful
Leah Marie, 7-night trip

8/10 Very good

The room was nice.The kids enjoyed the water park. The food was good.The beverage and especially the coffee was excellent
Israel, 6-night trip

10/10 Exceptional

Clearly the best hotel that I have stayed in my Greece trip.
Bhavani, 2-night trip

10/10 Exceptional

Fantastic facilities - the pools, beach and aqua park were excellent. Because of so many options even though the hotel was fully booked it never felt too busy. The beach is excellent, soft sand for kids and very calm waters. Food was largely Greek/european so not much variety however good quality. Hotel room was nicely fitted out and very comfortable for a family of four. Best part was they had children’s shows every night which were a great way to end the day for small kids. Overall we really enjoyed our stay and would visit again.
Mitesh, 10-night trip

8/10 Very good

The resort offers many options for a vacation, starting with many pools, a water park, private beach and diverse children's activities. the location is quiet and restful, close to the city, a few minutes away by car. The hotel was full of guests and it seemed sometimes that they were unable to meet the service standard due to the overload, The food in the dining room is not very varied and in fact remains the same every day, so if you are coming for a long stay take this into account
shay, 5-night trip

4/10 Fair

Poor service at the bars and really poor service at meal times. Room excellent
Dean, 10-night trip

6/10 Good

The facilities (a la carte restaurants) are overly marketed compared to the actual quality of the facilities. Likewise the main buffet restaurant has very little in terms of dish variation and the drinks available as part of the all inclusive are very basic.
Robbie St John, 7-night trip

10/10 Exceptional

A great place to stay
The facilities, location, property that includes two small beaches and many restaurants, and especially the wonderful staff, made this a great place to stay.
Patrick, 10-night trip

10/10 Exceptional

Nicely situated. Lovely beach
Derek, 6-night trip

4/10 Fair

A family of four travelled to Crete and paid $1700 per night for an all inclusive package at Wyndham. The quality of food and drinks for such a high price was well below average. The buffet had barely any new food repeating the same dishes for 3 days for lunch and dinner. We also had to buy our drinks to get a better quality. Compared to all inclusive resorts in Turkic or Mexico, the Crete one was over priced and over rated.
Mojdeh, 3-night trip

6/10 Good

The waterpark and beach were good but entailed going down four flights of stairs or crossing a road - so tricky with small children. The staff were clearly overwhelmed by the number of guests and service was poor in general. We were there in August. There was often a shortage of utensils in the buffet or else plates were dripping wet. Pretty gross… Reception was unhelpful. We won’t be going back
Judith, 3-night trip

8/10 Very good

A nice, modern hotel with clean and comfortable rooms. Nice pools and beach access. Lots and lots of stairs everywhere though and while there are carts, they are hard to find and never around when you need one.
Andrew, 4-night trip

8/10 Very good

Nice place, but no insulation or sound protection between the rooms. We could hear the room next to us perfectly - One morning we were woken up very early by crying children in the room next door. I’m obviously not blaming the poor crying children, but the hotel for not properly sound proofing the place.
2-night trip

8/10 Very good

My recent stay at the hotel in Crete was quite pleasant. The property offers a tranquil escape, but it’s worth noting that it’s quite far from most conveniences or attractions. If you’re seeking a peaceful retreat away from everything, it’s a good choice. However, the distance might be a factor to consider for those looking to explore the area.

4/10 Fair

Nice staff - but mass tourism
Needs to be renovated asap. Service was kind - specially the woman in the parking area amazing person and very helpful. Breakfast very easy done and not 5 star like - also food quality should be better for this standard. There was also a wedding at the time we were there people were nice but i guess other guest should be informed beforehand as this could be disturbing for a calm holiday. I would not book it again as it is mass tourism without any love to detail. However staff was nice and friendly which was the biggest plus here
1-night trip

6/10 Good

This hotel should not be a five start, should be 3.5 or 4 at the most
Abdellah, 4-night trip

8/10 Very good

It was a wonderful stay. I loved the 2 bay areas one was safe for children and the other deep enough to enjoy a swim. All the staff were extremely friendly and went out of their way to help you a very good professional front of house. The only negative was having to pay €1.50 per coffee capsule for your in room coffee machine after you had used the 2 complementary ones. The buffet was a bit of a scrum. A bit hit or miss with the cava. One day we had cava then nothing for 2 days and you had to be light on your toes to get any. Very popular. Maybe a maitre-d to welcome you show you to a table get you your coffee/tea order and make you feel welcome rather than grab and run.
Susan, 11-night trip

10/10 Exceptional

While some reviews are negative, that was not our experience at all. We have been to many all inclusive resorts and this may have been our favourite: amazing ocean view, updated rooms, buffet options, water park. We were given an upgrade on our room - from a deluxe suite with pool to a bungalow with pool and ocean view. The pool was so relaxing and beautiful, I would say we spent half of our time there. We did the all inclusive package and were not disappointed- the options at the buffet were plentiful, fresh, and delicious. However, all inclusive in Europe is different than all inclusive in the Caribbean - included drinks end at 11:30 pm, you can only dine at ala carte restaurants if you want to pay or if you stay a minimum 4 nights (one ala carte meal is included), not all the bars include your drinks (we were at the waterpark and got two bottles of water and were asked for our room number to charge them to, which was fine), 3 meals are served per day at designated times, and there is a small snack bar- but nothing crazy. The shuttle from the airport is not included and costs €85 each way by taxi and takes about 60 mins. Everyone was friendly and helpful! We spent an afternoon in town (€8 euro taxi from the hotel) and it was even better - the people, the shopping, cannot say good enough things about the people of Crete/ Agios Nikolaos. Nothing is crazy overpriced and they are happy when you are happy! Would love to return. Thank you for an unforgettable vacation!
Morgan, 3-night trip

4/10 Fair

Warning! To anyone booking this hotel through Expedia. Upon arrival we were escorted to the front to check in. We had payed for 3 night( all inclusive) a Deluxe Sea View Room with a walk out pool. We were told we had an upgrade to the main hotel. It was a 10x10 room with a bed, small balcony and small, leaky hot tub- facing the parking lot. I refused the room. I was sent to the main desk. The front staff were completely rude and dismissive. The front lady had not other options for us or would give us a refund. They said it was ‘ EXPEDIA’s problem. We asked to talk to the manager. After the manager tried to manipulate us into believing we payed $1000 CAN per night for a small dingy room in the main hotel. We asked to look at the hotel rates for that room and there other most impressive rooms across the hotel in the villas. She refused to show us- and then eventually after arguing agreed to put us in a two bedroom suite with a pool. Which was downstairs. Not walk-out. The next day another manager contacted me about my room. I said it was good. She offered to book us free dinner reservations at the resort. They were already free to book. A free bottle of wine. Which was already free to take The property is stunning, food absolutely amazing. Service staff incredible. The main hotel staff left a bad taste in my mouth. I felt like I was being taking advantage. The following days weren’t met with smiles. Book directly through the hotel. Know what you are getting!
Angela, 3-night trip

10/10 Exceptional

Piekny , nowoczeny hotel, pieknie polozony. Dwie plaze, baseny, duzy , przepiekny ogrod z niesamowitymi widokami na morze. Bardzo mila obsluga hotelowa. Zdecydowanie jest to hotel 5* !
Monika, 3-night trip

4/10 Fair

Elizaveta, 6-night trip

4/10 Fair

Hôtel très bruyant Aucun service Arrivé au buffet le serveur ne veut pas dresser la table Personne pour s occuper de nous avec nos valises lors de notre arrivé à l hôtel. On est bien loin du standard d un hôtel 5 étoiles. Les portes qui claquent dans les couloirs. Les femmes de ménages qui parlent au téléphone à 7h du matin devant la porte de notre chambre. À fuir
Thomas, 11-night trip