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The Golden Bay Hotel Batam

3.5 star property
Family-friendly hotel in Batam with water park and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Golden Bay Hotel Batam

Exterior detail
Cafe
Interior entrance
View from property
Superior Queen | In-room safe, desk, blackout drapes, iron/ironing board

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Airport transfer
  • Spa
  • Air conditioning
  • Laundry facilities
  • Free parking
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Water park
  • Breakfast available
  • Free area shuttle
  • Free shopping center shuttle
  • Waterslide
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Conference center
  • Business center
For families
  • Children stay free
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Twin

Superior Twin | In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Private bathroom
Coffee/tea maker
Free bottled water
Cable channels
Desk
  • 226 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Queen

Superior Queen | In-room safe, desk, blackout drapes, iron/ironing board

Superior Queen

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Private bathroom
Coffee/tea maker
Free bottled water
Cable channels
Desk
  • 226 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Double Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Jalan Bengkong Laut, Golden City, Bengkong, Batu Ampar, Batam, 29433

What's nearby

  • Nagoya Hill Mall - 6 min drive - 5.6 km
  • Batam Centre Ferry Terminal - 6 min drive - 5.6 km
  • Batam Centre - 7 min drive - 5.5 km
  • Harbour Bay Ferry Terminal - 8 min drive - 6.3 km
  • Grand Batam Mall - 9 min drive - 8.1 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 31 min drive
  • Singapore Changi Airport (SIN) - 13.8 miles/22.2 km
  • Seletar Airport (XSP) - 21.4 miles/34.5 km
  • Free area shuttle
  • Airport shuttle (surcharge)
  • Free shopping center shuttle

Restaurants

  • ‪De'sands - ‬7 min walk
  • ‪Moro Kangen Toko - ‬2 min drive
  • ‪Cuppa Café - ‬1 min walk
  • ‪Ayam Bakar Chaniago - ‬3 min drive
  • ‪Golden View Bar - ‬1 min walk

About this property

The Golden Bay Hotel Batam

At The Golden Bay Hotel Batam, you'll be within a 10-minute drive of Batam Centre Ferry Terminal and Harbour Bay Ferry Terminal. Guests can indulge in massages and enjoy international cuisine at Cheng Ho, which is open for breakfast, lunch, and dinner. A water park, a bar/lounge, and a snack bar/deli are other highlights.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

At a glance

Hotel size

  • 124 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in start time: 2 PM; Check-in end time: 9 PM
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (7 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (during limited hours)*

Offsite

  • Free area shuttle
  • Free shopping center shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Water park access (surcharge)
  • Free local shuttle

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Picnic area
  • Water park access (surcharge)
  • Spa services
  • Waterslide
  • Banquet hall

Accessibility

  • Wheelchair-accessible parking

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Cheng Ho - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Refundable deposits

  • Deposit: IDR 200000.0 per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 50000 for adults and IDR 25000 for children
  • Airport shuttle service is offered for an extra charge of IDR 120000.00 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for IDR 125000 per night

Policies

This property accepts credit cards.

Also known as

Golden Bay Hotel Batam
Golden Bay Batam
Golden Bay Hotel
The Golden Bay Batam Batam
The Golden Bay Hotel Batam Hotel
The Golden Bay Hotel Batam Batam
The Golden Bay Hotel Batam Hotel Batam

Frequently asked questions

Does The Golden Bay Hotel Batam offer free cancellation for a full refund?
Yes, The Golden Bay Hotel Batam does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Golden Bay Hotel Batam?
Sorry, pets aren't allowed.
Is parking offered on site at The Golden Bay Hotel Batam?
Yes, there's free self parking.
Is airport shuttle service offered by The Golden Bay Hotel Batam?
Yes, an airport shuttle is available. The charge is IDR 120000.00 per vehicle one way.
What are the check-in and check-out times at The Golden Bay Hotel Batam?
Check-in start time: 2 PM; Check-in end time: 9 PM. Check-out time is noon.
What is there to do at The Golden Bay Hotel Batam and nearby?
The Golden Bay Hotel Batam has a waterslide and spa services, as well as a picnic area.
Are there restaurants at or near The Golden Bay Hotel Batam?
Yes, Cheng Ho offers international cuisine.

Reviews

7.6

Good

7.6/10

Cleanliness

8.2/10

Staff & service

4.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Good

Azura, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

1-night trip
Verified Expedia guest review

8/10 Very Good

Provide shuttle service to Nagoya Hill Mall & BCS. Breakfast provided are very basic, only few dishes. It's opposite GO CART & abt 10mins walk to Golden Prawn Seafood Restaurant.
3-night family trip
Verified Expedia guest review

2/10 Poor

Bad Experience… During my visit at Golden Bay Hotel dated 26 Oct 2019. Upon arriving at the hotel at 1000hrs, my friends and I was told by the concierge that there’s no room for us. The rooms were not ready due to rectification works. They should have inform us in advance about it so that we could make the necessary arrangement as not to waste our time. After an hour two of waiting, we were told that they will get us our room but we need to share rooms in order to accommodate, but we decline the offer as we have already paid our stay in full. They sent us from one hotel to another and make us look like bumbling idiots. Then they told us they got 3 rooms which is like a chalet, so we went back to Golden View hotel to view this "chalet" which is located near the swimming pool. This chalet looks like a chicken coup and smells of cow dung, it looks like someone got murdered in that chalet (yes its that bad), it was quiet and haunting, the chalet looks like it has not been occupied since Japan invaded Asian in WW2, I kid you not, there was a bed on the floor, a very musty smell and only us around and no one else!! Do we seriously look like some barn yard animals or someone looking for an outdoor adventure?? Look, if the hotel would have give us 2 or 3 weeks notice that the hotel is fully booked then maybe we could have could have planned to go somewhere else but this is not the case, who wouldn't get angry?? We were treated like idiots running here and there looking for a god
2-night trip
Verified Expedia guest review

8/10 Very Good

Provide free shuttle transport to BCS & Nogoya Mall. Walking distance to Golden Prawn Seafood Restaurant.
RONNIE, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great value hotel.
Super friendly, helpful staff. Clean and comfortable room. Good breakfast. Highly recommended as long as you're ok taking taxis into main areas.
Matt, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The place was listed as a 3 star but it was definitely a 1 star. Smokey, dirty ashtrays in the lobby area. A karaoke place next door that was very loud and went until 6 am. DO NOT STAY THERE!!!! Waste of money
4-night family trip
Verified Expedia guest review

6/10 Good

water is inconsistent, you get burn. If you turn on hot, otherwise too cold
Lynn, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Ayang, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Very Friendly Staff
Over all stay is very good with all the friendly staff, Front office clerks, housekeeping staff and restaurant associates. However the wardrobe was dusty every time we stay. The so call personal safe is so difficult to use, be the location, method of keying the passwords, the words of instruction are invisible to follow.................... cannot be used is the word.
CLEMENT, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Poor maintenance, Heater is not consistent, got burn if adjusted hot. otherwise too cold. Bed linen smell from not dry properly
lynn, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Super good
1st impressions...the staff..Nona ( Hope I'm correct) Speak to us in mandarin when she look at our passport. This make me feel at home. She then politely inform us the room is not ready and quickly highlight to us on the free shutter bus to the two major shopping mall. 2nd impression... when we checked in the room ,WOW again..the room was clean and fresh. The tower and bedsheets was soft and have nice smell, so it was bless to checked in just after cleaning up. 3rd impressions.. Whenever we are in and out of the hotel the staff will always greet and open the door for us. So we are paying 3.5 stars price but receiving 5 stars service. No problem all on their location and sowhat if they are away from shopping malls ,strongly recommend to stay on this hotel when visiting Batam.
Chia, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Kugan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Didier, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Chesp hotel with no frills
Local area has some restaurants nearby.
4-night trip with friends
Verified Hotels.com guest review

6/10 Good

Hot water not consistent
Hot water is not consistent, even though we set. Afraid little kids can get burn
Lynn, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Nice comfortable hotel
Nice comfortable table. Good service and at 50000rup, a reasonable breakfast to keep you going till lunch in town. Service is good, from reception to restaurant staff to shuttle drivers, all are courteous and well trained. Can just walk to the attractions at Golden Batam which the day tours bring you to, but a waste of time . Free shuttle service to city centre is useful, especially after the horror stories I read on Trip advisor about the taxi system there. But time taken to reach n return plus waiting time means those who like shopping should consider more expensive equivalent hotel in centre. Inconsiderate guests talking at 1am in the corridor and stupid tour guides shouting in the corridors at 5am waking up the tourists for early morning call spoiled my last night there. This wasn't the hotels fault but perhaps they can inform tour groups about unacceptable behaviour Overall, those looking for cheap clean hotel, and just a quiet place to relax bum around, this is a good place.
mikael, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Value for money with best services
Nice and enjoyable stay, friendly and helpful staff, value for money
Yuet Wah, 1-night romance trip
Verified Hotels.com guest review

4/10 Fair

Could be better
Overall, it's an average hotel if you need a place to reside in batam. For the price you're paying, you shouldn't expect something out of the ordinary. I feel that the cleanliness of the hotel and the rooms could be massively improved. Stains in the toilet. Doesn't smell fresh. (And there was soap on the floor when I came in for the first time). The condition of the room could be improved too. Having stayed at other hotels in batam within the same rating and price, this hotel is behind the rest of them. Breakfast is alright. Nothing much to choose from. But it keeps you full if you're able to eat something off the selection. There are a few eateries within walking distance so if you need to, go get a bite outside. There's a minimart just right down the road too. Distance to major places in batam center is alright. Within 15 minutes drive. However it could be quite far if you're planning to visit attractions in sekupang, harbour bay or maybe even barelang. All in all, it's decent for a short stay. But not a place to impress your crush or scandal you're bringing over to stay with you.
Shan, 1-night trip
Verified Expedia guest review

8/10 Very Good

Nice hotel
The room is clean and nice.
Enik, 6-night business trip
Verified Hotels.com guest review

8/10 Very Good

Can’t get anything cheaper for a good 3-star hotel
Just opposite the go-kart and other adventure places. Free Shuttle service provided to go BCS And Nagoya Hills. Best value for money. Like the firm pillows and bed, just need to work on the hot-cold water. It gets either really hot or cold, despite the direction you turn the mixer tap. Ask for room away from the foodcourt...
Judy, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

value for money, big clean room, good eats walking distance
Didier, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Solo traveler
The room was nice and clean.. Only the A/C is not cool..
jeff, 1-night trip
Verified Expedia guest review

4/10 Fair

Feel dissapointed.need to wait 1 hour then i get my room.inside the room,the bed is ok.comfortable but the toilet is not so clean.only body soap given.no shampoo.aircon also not so strong.then the breakfast is not satisfactory.no variety.
saat, 1-night trip
Verified Expedia guest review

2/10 Poor

No toilet paper, no body lotion, power trip.
When I arrived at the hotel ard 2pm I have to wait for the staff to allocate to me a room as they say they were full yesterday. Is that my problem? I have to wait for half an hr for my room. On top of that the body lotion and toilet paper the staff simply never top up. When I call the housekeeping dept they also say they will bring but waited for so long and nobody came.
1-night trip
Verified Expedia guest review