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Excel Sense Playacar Boutique Hotel

3.5 star property
Hotel with outdoor pool, near Quinta Avenida

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Excel Sense Playacar Boutique Hotel

Interior entrance
Property amenity
Outdoor pool
Deluxe Room | Premium bedding, in-room safe, iron/ironing board, rollaway beds
Premium bedding, in-room safe, iron/ironing board, rollaway beds

Reviews

7.0 out of 10

Good

Popular amenities

  • Airport transfer
  • 24/7 front desk
  • Pool
  • Non-smoking
  • Laundry facilities
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants
  • Outdoor pool
  • Rooftop terrace
  • Beach towels
  • Children's pool
  • 24-hour room service
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Garden

Feel at home (6)

  • Children's pool
  • Rollaway/extra beds
  • Private bathroom
  • Premium TV channels
  • Garden
  • Daily housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, iron/ironing board, rollaway beds

Deluxe Room

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
Iron/ironing board
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite, 1 Bedroom

Premium bedding, in-room safe, iron/ironing board, rollaway beds

Family Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Fridge
Flat-screen TV
Ceiling fan
Premium bedding
  • Sleeps 6
  • 6 Single Bunk Beds

View all photos for Luxury Double Room, 1 Bedroom

Luxury Double Room, 1 Bedroom | Premium bedding, in-room safe, iron/ironing board, rollaway beds

Luxury Double Room, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Fridge
Flat-screen TV
Ceiling fan
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Studio, Multiple Beds, Private Bathroom

Executive Studio, Multiple Beds, Private Bathroom | Premium bedding, in-room safe, iron/ironing board, rollaway beds

Executive Studio, Multiple Beds, Private Bathroom

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
Iron/ironing board
  • 36 sq m
  • Sleeps 4
  • 4 Single Bunk Beds

View all photos for Luxury Suite, 1 Bedroom

Premium bedding, in-room safe, iron/ironing board, rollaway beds

Luxury Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Fridge
Flat-screen TV
Ceiling fan
Premium bedding
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
Paseo Xaman Ha Manzana 16 Lote 16, Plaza Maya Pakal, Playa Car Fase 2, Playa del Carmen, QROO, 77717

What's nearby

  • Playacar Golf Club - 12 min walk
  • Quinta Avenida - 18 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk
  • Playacar Beach - 4 min drive
  • Playa del Carmen Main Beach - 8 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.5 miles/20.2 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Don Rafael - ‬5 min drive
  • ‪Casa Sofia - ‬12 min walk
  • ‪Rolandi's - ‬12 min walk
  • ‪Don Sirloin Playacar - ‬12 min walk
  • ‪Lara & Luca - ‬11 min walk

About this property

Excel Sense Playacar Boutique Hotel

Excel Sense Playacar Boutique Hotel features a rooftop terrace and puts you within a 15-minute walk of Playacar Golf Club. Guests can splash around at the outdoor pool or grab a bite to eat at the restaurant. A children's pool and a garden are other highlights.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 13 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
    • Free off-site parking nearby
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Barbecue grills
  • 24-hour room service

Travelling with children

  • Children's pool

What to do

  • Beach nearby
  • Scuba-diving nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bike hire
  • Beach towels

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Adjacent to a golf course
  • An outdoor pool

Accessibility

  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

On-site venue – This restaurant specialises in Mexican cuisine.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 2000 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for MXN 400.0 per night

Policies

This property accepts credit cards.

Also known as

Blue Bay Grand Esmeralda Mayan Riviera
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Esmerelda
Bluebay Grand Esmeralda Hotel
Excel Sense Playacar Boutique Hotel Playa del Carmen
Excel Sense Playacar Boutique Playa del Carmen
Excel Sense Playacar Boutique
Excel Sence Playacar Boutique Hotel
Excel Sence Playacar Boutique Hotel Playa del Carmen
Excel Sence Playacar Boutique Playa del Carmen
Excel Sence Playacar Boutique
BlueBay Grand Esmeralda Riviera Maya/Playa Del Carmen Mexico
Excel Sense Playacar Boutique
Excel Sense Playacar Boutique Hotel Hotel
Excel Sense Playacar Boutique Hotel Playa del Carmen
Excel Sense Playacar Boutique Hotel Hotel Playa del Carmen

Frequently asked questions

Is there a pool at Excel Sense Playacar Boutique Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Excel Sense Playacar Boutique Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Excel Sense Playacar Boutique Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Excel Sense Playacar Boutique Hotel?
Yes, an airport shuttle is available. The charge is MXN 2000 per vehicle one way.
What are the check-in and check-out times at Excel Sense Playacar Boutique Hotel?
You can check in starting at 3 PM. Check-out time is noon.
Is there an on-site casino at Excel Sense Playacar Boutique Hotel?
No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min drive) is nearby.
What is there to do at Excel Sense Playacar Boutique Hotel and nearby?
Have fun during the warmer months with activities nearby such as scuba-diving. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a picnic area and a garden.
Are there restaurants at or near Excel Sense Playacar Boutique Hotel?
Yes, there's an on-site restaurant that offers Mexican cuisine.
What's the area around Excel Sense Playacar Boutique Hotel like?
Excel Sense Playacar Boutique Hotel is a short 12-minute walk from Playacar Golf Club and 18 minutes' walk from Quinta Avenida.

Excel Sense Playacar Boutique Hotel Reviews

Reviews

7.0

Good

7.2/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Good

It was not as they showed in pictures, the room I booked was not the one I booked through Expedia
3-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff were exceptionally gracious and helpful. The hotel is a lovely, well maintained building. The rooms aren’t fancy but they are clean and comfortable.
Alison, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Quiet, clean, spacious rooms. The staff was very friendly. The onsite restaurants were exceptional. There was a rooftop pool no one used but us.
3-night romance trip
Verified Expedia guest review

2/10 Poor

Very dirty all over the place. Broken light bulbs. Dusty doors. Beds are made of nailed pieces of cheap wood put together. Not even a chair in the room. Stained bed sheets with hairs. Rude personnel. Run away from this place.
Ed, 6-night family trip
Verified Expedia guest review

6/10 Good

3-night trip
Verified Expedia guest review

2/10 Poor

Property was very dirty dirty sheets dirty towels no air conditioning dirty water in the pool
Aldo, 5-night trip
Verified Expedia guest review

8/10 Very good

Nice hotel in playacar, which means security sunce all access to playacar have security gates
1-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent, I liked the small pool for my children he is 5 years old and my Daugther is 8 years old perfect for them because they don’t know how to swing
7-night trip
Verified Expedia guest review

6/10 Good

Uncomfortable beds, non-existent service, shower with no pressure, noisy street whole night, no pool, bathroom smells very bad even with window open whole day. When we asked for a taxi, it was at least 15 years old Nissan, while all taxis on street were decent shape. We were looking for middle priced place to stay but this one is on cheap end. At least we got clean bed sheets.
Verified Hotels.com guest review

8/10 Very good

A nice hotel in an excellent location. The staff were very helpful and friendly.
scott, 1-night trip
Verified Expedia guest review

4/10 Fair

Bad place
This "resort" is a run-down property. Grounds are not well kept, food is bad, service is worst. I blame management, not the employees.
camarariess, 1-night trip
Verified Expedia guest review

4/10 Fair

Cluttered & had musty smell. Location & area: 10
Needs remodeling- just get rid of all the junk! Needs to be open spaces & clean lines, less clutter. Must get rid of all extra fabrics, carpets, curtains that hold musty smells. Location & area are a 10! Make it clean & modern! Kitchen was perfect. Beds had old covers- just use white sheets, no covers! Get rid of tacky clutter- better if open clean spaces. Why Asian style in Mexico? Receptionist was great. Dog barked incessantly out livingroom window. Great potential if cleaned out with just modern white linens.
1-night romance trip
Verified Hotels.com guest review

8/10 Very good

Quaint and charming
Just a quick overnight before our condo wss ready. Overall impression quite satisfied
Adam, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Simple but GOOD
Great value for money. They were making some repairs (hence the condition assessment), but nothing that affected our stay. The staff was nice and the place was clean. Area is GREAT.
1-night business trip
Verified Hotels.com guest review

6/10 Good

I was not able to get the room that i requested because of a overbooking mistake. But overall service was great. The rooms super clean and nice.
Lukasz, 1-night romance trip
Verified Hotels.com guest review

6/10 Good

Great Personnel, good location, disappointing hote
The staff were awesome- friendly, helpful, courteous and responsive to our needs. The hotel itself, not as good, lacking the basic necessities/expectations in some cases.
David, 8-night business trip
Verified Hotels.com guest review

6/10 Good

Great and inexpensive place but...
I love the place. It is cozy and breakfast at the roof restaurant was very good. My room was clean and nice, I liked it very much for the price. I love the theme, Hindu style. Unfortunately the girl attending the reception was rude. She had a terrible bad attitude that ruined my last day, even though I gave her nice present with a value of $30 US dollars. I would love to return but not with people like her. She needs training and treat guests better. :(
Marcela, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location.
Stayed two nights to visit Xcaret. Location was awesome, in gated community, felt really safe. Xcaret about a 10 minute drive away. Beach and 5th avenue also just minutes away. Highly recommend this hotel. Just one warning, address is listed incorrectly on booking website. Call the hotel for directions.
fernando, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

If I have to stay again I probably think twice.
It's a small hotel and the restaurant around take all the parking space I have to wait 30 mins for parking. Also the bars under the hotel stay on till 3:00 am and the make a lot of noise.
Miguel A, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Will stay again
Good
Raul, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

My room wasn't ready then I have to drive the recepcionist to a different location like 2 miles down the road I wanted I room with a king side bed, I ended up in crappy apartment
Verified Expedia guest review

2/10 Poor

Bad place to stay
To much stairs They don't know nothing about póliza regulations Bad service to tourist people The hotel don't have elevator No service for handicaps
Verified CheapTickets guest review

10/10 Exceptional

Good
Overall pretty good service and room. The only thing is that it's in a private area and there aren't much things to do around.
Verified Hotels.com guest review

10/10 Exceptional

It was great!
Verified Hotels.com guest review

2/10 Poor

The room we had was the worst I had in my 45 years
The room we had was horrible. The floors were so dirty, the moment we put our feet on the floor, they became filthy and black. The furniture was also very old and dirty. The kitchen was a disgrace to human kind. The beds were not changed when we arrived, the sheets had body hair and have cigarette burns and wholes. It was obvious to me that the cleaning ladies only pulled the covers back on the bed throughout our stay as the same stains on the sheets were apparent every day. We had to ask to change the sheets and towels, if not nothing was done. The bathroom shower door was broken, I had to fix it myself. When we flushed the toilet, we has to pour water at the same time for it to flush properly. The safe was broken, never was fixed. The fridge was rusted and discusting. The microwave made me sick it was so filthy. One burner out of the two worked. Little to no kitchen equipment, not to mention also very dirty. The roof top pool was disgusting, me and my wife had to clean it and put chlorine in the water as we found it from looking around. All the garbage were continuously full and rerely emptied. We came back one day to find our room door unlocked and a brand new bottle of rhum miising from our room STOLEN !!! Believe me I could of used it.
Verified Expedia guest review