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The Hermitage Hotel Mount Cook

4.5 star property
Mountain hotel with 2 restaurants, near Te Wahipounamu

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Hermitage Hotel Mount Cook

Bar (on property)
Aerial view
Point of interest
Premium Double or Twin Room, Mountain View | Soundproofing, free WiFi, bed sheets, wheelchair access
Point of interest

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Non-smoking
  • Laundry facilities
  • Free parking
  • Free WiFi
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Reception fireplace
  • Front desk safe
  • Snack bar/deli
  • ATM/banking services
  • Self-serve laundry
Feel at home
  • Playground on-site
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Premium Double or Twin Room, Mountain View

Premium Double or Twin Room, Mountain View | Soundproofing, free WiFi, bed sheets, wheelchair access

Premium Double or Twin Room, Mountain View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hydromassage showerhead
Hairdryer
Private bathroom
Shower/bath combination
  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double or Twin Room, Mountain View

Signature Double or Twin Room, Mountain View | Soundproofing, free WiFi, bed sheets, wheelchair access

Signature Double or Twin Room, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Bathrobes
Hydromassage showerhead
  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Twin Room, Mountain View

View from room

Superior Twin Room, Mountain View

Highlights

Furnished balcony or patio
Soundproofed
Flat-screen TV
Hydromassage showerhead
Hairdryer
Private bathroom
Separate bath and shower
Coffee/tea maker
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
89 Terrace Road, Mount Cook National Park, Mount Cook, 7999

What's nearby

  • Sir Edmund Hillary Alpine Centre - 1 min walk - 0.2 km
  • Mount Cook National Park - 1 min walk - 0.2 km
  • Aoraki / Mount Cook Visitor Center - 4 min walk - 0.4 km
  • Kea Point Walk - 18 min walk - 1.6 km
  • Tasman Lake - 10 min drive - 9.0 km

Getting around

  • Christchurch International Airport (CHC) - 123.5 miles/198.8 km

Restaurants

  • ‪Old Mountaineers' Cafe, Bar and Restaurant - ‬4 min walk

About this property

The Hermitage Hotel Mount Cook

The Hermitage Hotel Mount Cook offers a fantastic location, putting you only steps from Mount Cook National Park. The bar is a great place to grab a drink, and guests looking for a bite to eat can visit Alpine Restaruant, one of 2 restaurants, which serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include a snack bar/deli, a terrace and a garden. Fellow travellers love the helpful staff.

Languages

English, French, German, Japanese

At a glance

Hotel size

  • 164 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 10:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The property charges 2 per cent for credit card payments
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Playground

What to do

  • Hiking/biking trails

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bike hire

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in reception
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairwells
  • Low-height worktop and sink
  • Grab bar near toilet
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Electric kettle

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge (on request)

More

  • Daily housekeeping

Special features

Dining

Alpine Restaruant – This buffet restaurant serves breakfast, lunch and dinner. Reservations are required.
Panorama Room – On-site restaurant. Reservations are required. Open daily.
Snowline Bar – On-site bar. Open daily.
Sir Edmund Hillary Cafe – On-site café. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Credit card charges are subject to an extra charge of 2 per cent

Children & extra beds

  • Rollaway beds are available for NZD 28.0 per night

Policies

Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Hermitage Hotel Mount Cook
Hermitage Mount Cook
The Hermitage Mount Cook
The Hermitage Hotel Mount Cook Hotel
The Hermitage Hotel Mount Cook Mount Cook
The Hermitage Hotel Mount Cook Hotel Mount Cook

Frequently asked questions

Are pets allowed at The Hermitage Hotel Mount Cook?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Hermitage Hotel Mount Cook?
Yes, there's free self parking.
What are the check-in and check-out times at The Hermitage Hotel Mount Cook?
Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Check-out time is 10 AM. Contactless check-out is available.
What is there to do at The Hermitage Hotel Mount Cook and nearby?
Have fun during the warmer months with activities such as hiking. The Hermitage Hotel Mount Cook also has a garden.
Are there restaurants at or near The Hermitage Hotel Mount Cook?
Yes, there are 2 on-site restaurants.
What's the area around The Hermitage Hotel Mount Cook like?
The Hermitage Hotel Mount Cook is a short 1-minute walk from Mount Cook National Park and 18 minutes' walk from Kea Point Walk.

The Hermitage Hotel Mount Cook Reviews

Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Fair

Jasjeet, 1-night trip
Verified Hotels.com guest review

2/10 Poor

This hotel claims to be 4-star, but it falls far short of those expectations. The location and views are wonderful, but in Mt. Cook, that’s not unique to this property. Our room, meant for four, had two queen beds and no seating at all. It felt like the hotel expected us to eat elsewhere or spend a fortune in their overpriced restaurant ($83 per person), instead of providing even basic amenities like chairs. The mattress was so soft I was constantly rolling off, and the pillows were of very poor quality. Despite claiming the mattress was new, it offered little support, making sleep uncomfortable. The paint in the room was peeling, the bathroom lacked a heater, and overall, the hotel failed to provide the comfort and quality one would expect from a 4-star. It’s disheartening to pay such exorbitant prices for minimal amenities. Not enoguh parking as well. They seem to be capitalizing on the lack of alternatives in the area. I hope another option opens up for future visitors.
Sheersh, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Dexter, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Had a wonderful time. When we were snowed in the hotel was very accomodating with a room for another night and made us feel very welcome. Would stay here again and recommend it to others also
Alison, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Darrin, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Alvin, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Such beautiful scenery and beds were super comfy. Alpine restaurant had lots of variety and the beef and pork were superb.
Janene, 1-night trip
Verified Wotif guest review

10/10 Exceptional

You need more dining options, laundry service stopping at 5.30pm is unhelpful. But spectacular views, comfy room, buffet dinner was lovely albeit pricey and no alternative.
Lyndal, 1-night family trip
Verified Expedia guest review

2/10 Poor

Stay away. Do your day trip to mount cook instead. The buffet at alpine restaurant was terrible. The room and hotel look like it hasn’t been upgraded since the 1980s. There are stains on the floor carpet and you can hear the spring from the mattress when you sleep. Not a good experience at all, avoid at all cost. Not worth it even at half the room rate.
Kwok Wei, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Good place to have a getaway from urban living Abit costly but good to some quiet time midway to queenstown from Christchurch or vice versa. Get here via great sights tour if needed
Lee Xin Zhan, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

The hotel to stay at Mount Cook. Nice facility at the base on Mount Cook with beautiful views. Friendly staff and all you need to enjoy nature around Mount Cook.
horacio, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent service
Daniel, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Weekend break
Great
Julian, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Beautiful spot- views were amazing. An older hotel but nicely appointed.
1-night family trip
Verified Hotels.com guest review

4/10 Fair

Building is overpriced for what it is, same as the restaurants, they take seriously that they are the only facility in Mount cook and take advantage to rip people off, buffet dinner for guests still extra $79 which is ridiculous. The hotel is old and smells, the TV has 0 signal and it was impossible to watch anything which is bad considering there is nothing to do at night around the area. The place should at least have smart tvs. The bathrooms are small. For 3 people we paid $999 for 2 nights which for that price I would have expected so much more. I would definitely not stay again in this place Don’t let yourself fool by the pictures online, it’s nothing like that. Only positive part is staff was friendly and the view of the hotel was nice.
Catalina, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

Great views but an ageing hotel
Sudhir, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Wonderful stay..
Amazing location with superb staff - buffet dinner was fabulous.
Lisa, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

The two ladies at the reception were very nice and helpful. As it was raining hard, we could not go to the park, so they helped us to move into our room quickly. The hotel has two restaurants, both have more than two hours wait list. Both have set menus and fixed, high price. No a la carte. There is no room service available. So hotel guests are forced into captives of the restaurants.
Mei, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Great hotel at Mt. Cook!
The location is perfect! The room is with great views! One can gaze stars right out of the building! The buffet dinner is high quality!
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing location
Location was spectacular! Our room wasn’t ready when we arrived so we went for a hike. The room was pretty standard and the bathroom a little dated but the view made you forgot about all that. Not sure you would get a view like that anywhere in the world!
Abbie, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Our room was clean and in good condition. However, the common areas were worn out and not in good condition.
Ravi, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Good
kanchana, 2-night trip
Verified Expedia guest review

10/10 Exceptional

yujing, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Overall is ok.
Lim, 2-night trip with friends
Verified Expedia guest review

2/10 Poor

We had a bad impression from the moment we met with reception. We checked in, greeted by a blunt staff member. As we entered the lobby where our room was located, it became immediately apparent the decor is dated, and in need of repair. The carpet was heavily stained, and it felt like a dirty, dark and dingy motor in, not a $500 per night hotel. The room we had had a nice view. It too was heavily dated. Rusty fittings on the toilet, a broken window in the hallway, and to top off our first impression a pamphlet on the bed welcoming our feedback was bent and tossed carelessly on the bed. A clear indication that management doesn't motivate their staff to take pride in the presentation of rooms. Come 430 pm we felt like having a wine and watching the sunset over the mountains on the balcony (best seat in the house) - however this is accessibile via the cafe that closes at 4pm... The bar area was nice for a wine in front of the window with the mountain view, though located on the ground floor. Come dinner, there is only 1 option. The buffet - $65pp. There were some elements of the buffet that were okay, however there were some concerning, unsafe food practices that was off putting. The beef sitting in a bay-maree that was cold, bbq pork ribs coming out "fresh" however being cold and chewy - these too in the bay-maree which should be keeping them at a safe temperature. A glass of wine costing minimum $15-$16 (the same whole bottles available from a supermarket for that price).
Daniel, 1-night romance trip
Verified Expedia guest review