4/10 Fair
15 Dec 2024
Downgrade room
Where do I begin. When I checked in, the front desk was not so friendly. I was given a room Only to find out I was downgraded , I payed extra for a refrigerator and a microwave. The room didn’t have one. I took it. The following day I went to the front desk to ask for the right booked room I payed for. I was given a different room with refrigerator, microwave and cockroaches 😡 I declined the new room and stayed in the room Given at first. It wasn’t until the third day I came to the room and found a refrigerator and a microwave. They didn’t want to refund me for the extra cost and the microwave was filthy. Didn’t even use it. I will not come back to this place again.
jonathan
jonathan, 5-night trip
Verified Hotels.com guest review