I brought my mum who is 75 years old and my 2 teenage kids to Hanoi and stayed in Icon 36 Hotel and Residences. I am impressed with the good services provided both the reception staff (unfortunately I did not get her name) who was helpful, understanding and bubbly, and also her manager Mr Thien, who was very polite and accommodating. He was so good and kind in helping out with a major misunderstanding of an ugly episode with the cyclo service, my hats off for him. You have indeed displayed a professional hotel manager's role, being calm and composed. Thank you very much. Overall, my stay in this hotel, was fantastic and I will definitely stay here again.