4/10 Fair
16 Nov 2024
Luxury Hacienda My Ass!
Photos can be very deceiving and so can customer reviews! Our one night stay at the Hacienda Kaan Ac was by far one of the worst stays on our entire trip to the Yucatan. I have stayed in wonderful centuries old villas in Italy and Spain in the past so I thought I knew what I was getting into but I was seriously mistaken.
1. The GPS on our phones does not take you to the entrance to the hacienda. It took us forever to figure out how to get inside because of the GPS and lack of signage.
2. The guard at the gate who let us in was standing by during the day with the gate down but left the entrance unattended and the gate wide open after dark.
3. There was no one to help us with our bags down several flights of wet and slippery outdoor steps to our basement level, cave like room, The staff left mid afternoon and it seemed no one was on the premises except us until the next morning. The receptionist did take us to the room but did not give us a tour or a map of the rather larger property. We had to figure that out on our own.
3, When we did encounter various issues, there was no staff to be found. We needed extra towels, the water pressure was barely more than a trickle. We did not have enough pillows or towels and had to use our one bath towel as an improvised pillow that evening. No wifi was available unless outside. The mattress was as hard as a rock.
I could go on and on but I’ll just say don’t stay there!
David
David, 2-night trip
Verified Hotels.com guest review
