On Galu Beach, Neptune Paradise Beach Resort & Spa offers an upscale retreat with a free breakfast buffet, 2 poolside bars, and a beach volleyball court. Enjoy the sun on your skin at the white sand beach or unwind with activities like snorkeling and archery. Previous guests rave about their stay.
Diani Beach Road, Diani Beach, Galu Kinondo, Diani Beach, 80400
What's nearby
Diani Beach - 4 min walk - 0.4 km
Galu Kinondo - 8 min walk - 0.7 km
Kaya Kinondo Sacred Forest - 8 min drive - 3.8 km
Chale Beach - 19 min drive - 9.6 km
Tiwi Beach - 41 min drive - 18.5 km
Getting around
Ukunda (UKA) - 21 min drive
Mombasa (MBA-Moi Intl.) - 93 min drive
Airport shuttle (surcharge)
Restaurants
Havana Bar, Diani Beach - 8 min drive
Nomad's Beach Bar And Restaurant - 6 min drive
Coast Dishes - 11 min drive
Kole Kole Restaurant - 4 min drive
Tandoori - 5 min drive
About this property
Neptune Paradise Beach Resort & Spa
At Neptune Paradise Beach Resort & Spa, you can hit the beach to enjoy the shade from a beach umbrella or play volleyball, plus you'll be within a five-minute walk of Diani Beach. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in massages, body wraps and manicures and pedicures. Peponi, one of 4 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights at this all-inclusive resort include 2 poolside bars, a free kid's club and a bar/lounge.
All-inclusive
This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages
All buffet meals, snacks and select beverages included
Languages
English, French, German, Swahili
At a glance
Hotel size
92 units
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Free supervised childcare
Free children's club
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Transfers
Airport shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 7 AM–9:30 AM
4 restaurants
2 poolside bars
Bar/lounge
Coffee shop
Snack bar/deli
Travelling with children
Free children's club
Children's pool
Playground
Free supervised childcare/activities
What to do
On the beach
Tennis
Beach volleyball
Archery
Scuba diving
Snorkelling
Windsurfing
Pool table
Golfing nearby
Windsurfing nearby
Working away
24-hour business centre
Meeting room
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Facilities
Safe-deposit box at front desk
Garden
Terrace
Library
Mosquito nets
An outdoor pool
Full-service spa
2 outdoor tennis courts
Sauna
Banquet hall
Room amenities
Be entertained
Television
Home comfort
Air conditioning (climate-controlled)
Ceiling fan
Coffee/tea maker
Electric kettle
Sleep well
Free cot/infant bed
Bed sheets provided
What to enjoy
Balcony or patio
Freshen up
Private bathroom
Shower only
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Fridge
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the resort's full-service spa, 5enses Sea Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Dining
Peponi – This buffet restaurant specialises in international cuisine and serves lunch and dinner.
Olive Kitchen – Overlooking the pool, this restaurant serves lunch and dinner. Open daily.
Deck Restaurant – Overlooking the ocean, this restaurant only serves dinner. Open daily.
Jungle Restaurant – This poolside restaurant serves lunch, dinner and light fare. Open daily.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
Policies
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.
Also known as
Beach Resort Paradise
Neptune Paradise Beach
Neptune Paradise Beach Resort All Inclusive Ukunda
Does Neptune Paradise Beach Resort & Spa offer free cancellation for a full refund?
Yes, Neptune Paradise Beach Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Neptune Paradise Beach Resort & Spa?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Neptune Paradise Beach Resort & Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Neptune Paradise Beach Resort & Spa?
Yes, there's free self parking.
Is an airport shuttle service offered by Neptune Paradise Beach Resort & Spa?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Neptune Paradise Beach Resort & Spa?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Neptune Paradise Beach Resort & Spa and nearby?
Have fun with on-site activities such as windsurfing, archery and snorkelling and improve your game at the on-site tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Neptune Paradise Beach Resort & Spa also has 2 poolside bars and a sauna, as well as a Turkish bath and a garden.
Are there restaurants at or near Neptune Paradise Beach Resort & Spa?
Yes, there are 4 on-site restaurants, featuring international cuisine, ocean views and poolside dining.
Does Neptune Paradise Beach Resort & Spa have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Neptune Paradise Beach Resort & Spa like?
Neptune Paradise Beach Resort & Spa is a short 4-minute walk from Diani Beach and 8 minutes' walk from Galu Kinondo.
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Neptune Paradise Beach Resort & Spa Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
9.0/10
Staff & service
7.0/10
Amenities
8.4/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
12 Jun 2024
Amazing place to go to, facilities and the staff were amazing, the beach was beautiful during the day and night, comfortable accommodation and food was in abundance and the drinks, all in all 5* from me
Peter
Peter, 7-night trip
10/10 Exceptional
7 Apr 2024
Trizah
Trizah, 3-night trip
10/10 Exceptional
28 Dec 2023
Andrea
Andrea, 4-night trip
8/10 Very good
12 Nov 2021
Paradis på Neptune
Dette var igjen et fantastisk opphold. Servicen var upåklagelig, renholdet var likeså. Maten var også bra. Ikke så bra som tidligere opphold, men tipper at når hotellene generelt i Kenya slutter å blø på grunn av Coronaen så blir det nok samme standard som tidligere. Gleder meg allerede til å komme tilbake.
Ronny
Ronny, 6-night trip
4/10 Fair
26 Jun 2019
Beautiful looking. Clean pools. Friendly and welcoming staff. Amazing white sand beach. Aggressive monkeys. Appalling food hygiene - got ill on 2nd day. Left on 4th morning when I was well enough to travel. Hot food not actually hot. Orange juice watered down so it was a pale yellow colour. Flies everywhere in the food pavilion in and around the buffet. A lot of food not covered. Salads etc not kept in cool cabinet, just out in the open. Tablecloths filthy and not changed while we were there. Ridiculous pre booking required for pizzeria including ordering food 24 hours in advance.
Verified traveller
8-night trip
8/10 Very good
1 May 2019
Verified traveller
5-night trip
6/10 Good
21 Mar 2019
Verified traveller
4-night trip
8/10 Very good
26 Jan 2019
Juha
Juha, 2-night trip
10/10 Exceptional
2 Sep 2018
Neptune Paradise holidays
Stunning beach, great location, spacious and very clean room, nice and friendly staff, just perfect holidays. I also did 2 days Safari in Tsavo East and day trip to Mombasa town and Haller Park where you can feed giraffes.Marco Polo agency is just accross the road.
Hana
Hana, 6-night trip
8/10 Very good
11 Aug 2018
Bon rapport qualité prix
Complexe sympa. Chambres moyennes mais bonne literie et au calme. Mention très bien à tout le staff restaurants et bars.
GREGOIRE
GREGOIRE, 10-night trip
10/10 Exceptional
30 Jul 2018
Diani beach is a gem
Amazing beach front ! white sands, clean and good food.
Verified traveller
1-night trip
6/10 Good
30 Jul 2018
The setting is amazing. The hotel, itself, is okay. The food needs improvement as do the quality of the included drinks. The rooms are average. The staff is wonderful. Overall, I would recommend this place, but it's definitely not a 4 star place.
Verified traveller
6-night trip
8/10 Very good
22 Mar 2018
All inclusive Hotel am weissen Sandstrand
Die Hotelanlage ist gepflegt und liegt an einem weissen, breiten Sandstrand. Der Service ist für afrikansiche Verhältnisse effizient und auch äusserst herzlich und zuvorkommend. Wir hatten All Inclusive gebucht und das Essen war abwechslungsreich. Es gab für jeden Geschmack immer etwas, frische Gemüse, Salate und verschiedene Fleischsorten. Wir haben uns sehr wohl gefühlt und kommen gerne wieder!
Chris
Chris, 7-night trip
10/10 Exceptional
12 Feb 2018
Gorgeous all-inclusive resort on pristine beach
Wonderful! Looking forward to staying at Neptune again.
Verified traveller
2-night trip
10/10 Exceptional
7 Jan 2018
Sentirsi a casa
abbiamo passato 6 bellissimi giorni in questo resort.Dal primo minuto ci siamo sentite a casa e coccolate.il personale è molto gentile e disponibile e l'animazione è super.tutto il giorno ci sono un sacco di attività divertenti e gli animatori ci hanno coinvolte con estrema gentilezza e professionalità.ci siamo divertite da subito e per tutta la vacanza facendo sempre cose diverse.ogni sera c'è uno spettacolo diverso.la camera era spaziosa e comodissima.i diversi bar e ristoranti danno la possibilità di avere in ogni momento quello che si desidera.la spa offre molti trattamenti ed è pulita e in una posizione strategica.la spiaggia è facilmente accessibile e molto sicura,sempre controllata.grazie a Happy John,Daniel,Ronnie,MK,Alibaba,Ken,Andy,Moses e tutti gli altri per la bellissima vacanza.
Rebecca
Rebecca, 5-night trip
This review was submitted before 2018 and has not been verified.
10/10 Exceptional
29 Dec 2017
Relax e armonia estetica sull'Oceano Indiano
Mio marito e io ci siamo trovati molto bene, una settimana a cavallo di Natale 2017. Eravamo stanchi e volevamo solo riposarci in un bel posto all inclusive tra la natura. Così è stato!
Marina
Marina , 7-night trip
This review was submitted before 2018 and has not been verified.
10/10 Exceptional
24 Dec 2017
Awesome location and Excellent Service
I stayed at Neptune Paradise Hotel and Spa - I was very delighted with the service. The smiling and friendly staff made my stay at the hotel very pleasant. The range of activities available on site makes are fun and make the time fly by fast. I had a great time at the hotel and would definitely recommend it to all my friends and family.
Thank you Staff of Neptune Hotel for making my holiday awesome.
Marf
Marf, 10-night trip
This review was submitted before 2018 and has not been verified.
10/10 Exceptional
22 Dec 2017
Lovely hotel with beautiful grounds.
It was a very nice stay. Easy to get around and lots to do. We enjoyed the food and the whole ambience.
I would definitely recommend.
lilu
lilu, 4-night trip
This review was submitted before 2018 and has not been verified.
8/10 Very good
29 Aug 2017
Amazing hotel!
Beautiful hotel with clean white sand beach. The staff is very helpful and amazing. Beautiful ambience. I'm definitely coming back!
Winnie
Winnie, 2-night trip
This review was submitted before 2018 and has not been verified.
8/10 Very good
24 Jul 2017
Kanti
Kanti, 4-night trip
This review was submitted before 2018 and has not been verified.
8/10 Very good
6 Jun 2017
Empfehlenswert
Einziges Minus sind die nervigen Beach-Boys am Strand. Ansonsten eine wunderschöne Anlage mit tollem Service. Essen war nichts für Veganer und könnte auch ein bisschen abwechslungsreicher sein. Vor allem das Frühstück bot wenig Abwechslung. Wer jedoch Pancakes, Waffeln und Omelettes liebt, kommt hier auf seine Kosten.
Stephanie
Stephanie, 9-night trip
This review was submitted before 2018 and has not been verified.
10/10 Exceptional
30 Apr 2017
Texan's in Paradise
We stayed in the garden area in two upstairs rooms. Very clean and was comfortable with outside balcony. Basically just used the place for sleeping. If we didnt have anything planned for the day we spent time at the large pool with swim up bar. Douglas is a great guy and he took care of us while we were there. When the pool closes at 6 PM, we just headed over to the main bar and Gerald was the man of the hour. The Resort had entertainment at 9 PM every night that we were there and was awesome. All of the Resort staff was great to us and restaurants were very impressive.
Buffet style with all kinds things to try. The resort can make arrangements for fishing, snorkeling, scuba diving, etc.
Poppa Jones
This review was submitted before 2018 and has not been verified.
8/10 Very good
12 Mar 2017
Beautiful Grounds, excellent staff
The hotel was extremely welcoming and each staff member does their bit to make you feel welcome. The grounds are very pleasing and relaxing.
Zak
This review was submitted before 2018 and has not been verified.
4/10 Fair
7 Mar 2017
Fell well below my expectation
-Overall I would not come back here again, I was not impressed
Staff: Most of the staff in the restaurant were not attentive and were very slow in processing orders. The staff at the cooking station were not friendly. On the other hand, the security guards along the beach area were talkative to the point they would not leave us alone which I found to be very annoying when I travel so far away to relax, rather then to be constantly distrubed
Food Quality: The food quality was utterly disappointing to such an extent that I would not feed it to my pet. The food has absolutely no taste whatsoever and needs drastic improvement
Checking time: the checking time took way too long, approx 45 minutes
Room design: the rooms need to be renovated and updated. Toilet did not flush properly
Karl
This review was submitted before 2018 and has not been verified.
10/10 Exceptional
22 Jan 2017
Gem in gula beach
The location , the food, the servers, the beach!! Everything is incredible! This place is a gem! I want to go back !!