Nice and clean, pretty good value, and well-located for Termini station and the best coffee in Rome (Faro - Illuminari del Caffe). But our bed was memory foam, and it took me two days for my back to recover. Staff also hung our towels in different places than we’d left them (whose is whose?), didn’t leave soap in the first place for one of our rooms, and then stole the soap we had been given without giving us more! Needed extra pillows too (to deal with the memory foam), but no one was available to help us whenever we were around. The owner Claudia was very nice but the housekeeping side could improve.