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Grand Palladium Colonial Resort & Spa All Inclusive

4.0 star property
Kantenah beachfront property with 6 outdoor pools, spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Palladium Colonial Resort & Spa All Inclusive

6 outdoor pools, pool umbrellas, pool loungers
Beach bar
Private beach, white sand, sun-loungers, beach umbrellas
Couples treatment room(s), sauna, hot tub, steam room
Bar (on property)

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Free breakfast
  • Gym
  • Free parking
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurants and 2 swim-up bars
  • Full-service spa
  • 6 outdoor pools and 5 hot tubs
  • Free children's club
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Premium TV channels
The price is ฿14,020
฿16,964 total
includes taxes & fees
7 Jan - 8 Jan 2025

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Single use Garden View

View from room

Deluxe Single use Garden View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Down duvet
Rainfall showerhead
  • 37 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Connecting Suite

Down duvets, minibar, in-room safe, desk

Connecting Suite

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
2 bedrooms
Down duvet
Ceiling fan
  • 84 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Double Beds

View all photos for Junior Suite Poolside

Down duvets, minibar, in-room safe, desk

Junior Suite Poolside

Highlights

Furnished balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Down duvet
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

32-inch flat-screen TV with cable channels, TV, iPod dock

Junior Suite Garden View

Highlights

Furnished balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Sofa bed - single
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Villa Suite Poolside

Romance Villa Suite Poolside | Down duvets, minibar, in-room safe, desk

Romance Villa Suite Poolside

Highlights

Furnished balcony
Private hot tub
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Ceiling fan
Hairdryer
  • 58.4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Garden View

Down duvets, minibar, in-room safe, desk

Deluxe Triple Garden View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Down duvet
Rainfall showerhead
  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Garden View

Down duvets, minibar, in-room safe, desk

Deluxe Garden View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Down duvet
Rainfall showerhead
  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Similar properties

View from property

Grand Palladium Kantenah Resort & Spa All Inclusive

Pool
Free breakfast
Spa
Free parking
8.0 out of 10, Very good, (1001)
The price is ฿15,155
฿18,338 total
includes taxes & fees
22 Dec - 23 Dec
Grand Palladium Kantenah Resort & Spa All Inclusive
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About the area

Map
Carretera Chetumal-Puerto Juarez, KM 256-100, Kantenah, QROO, 77710

What's nearby

  • Cenote Azul - 7 min drive - 7.9 km
  • Akumal Beach - 10 min drive - 11.1 km
  • Yal-ku Lagoon - 14 min drive - 13.2 km
  • Half Moon Bay - 16 min drive - 12.2 km
  • Xel-Há Park - 17 min drive - 20.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive
  • Tulum Intl. Airport (TQO) - 73 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 23.6 miles/38 km

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Guacamayas Bar - ‬5 min drive
  • ‪Mezcal Lobby Bar - ‬8 min drive
  • ‪Beach Bbq - ‬5 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk

About this property

Grand Palladium Colonial Resort & Spa All Inclusive

Putting you within a 10-minute drive of Puerto Aventuras Marina, Grand Palladium Colonial Resort & Spa All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages and volleyball. 6 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. La Adelita serves Mexican cuisine and the 2 swim-up bars are great places to grab a cold drink. Other highlights at this all-inclusive property include a free kid's club, a beach bar and a fitness centre. The pool and helpful staff get good marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 425 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 2 swim-up bars
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Water slide
  • Mini golf
  • Playground
  • Babysitting (surcharge)
  • Children's games
  • Lifeguard on-site

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Racquetball/squash
  • Archery
  • Mini golf
  • Segway hire/tours
  • Kayaking
  • Boat tours
  • Scuba diving
  • Evening entertainment
  • Shopping
  • Pool table
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Snorkelling nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Segway hire/tours

Facilities

  • 14 buildings/towers
  • Built in 2002
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 6 outdoor pools
  • Arcade/games room
  • Full-service spa
  • 5 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Handrails in stairwells

Room amenities

Be entertained

  • IPod docking station
  • 32-inch flat-screen TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita – This theme restaurant specialises in Mexican cuisine. Guests can enjoy drinks at the bar.
El Dorado – On-site steakhouse. Guests can enjoy drinks at the bar. Open daily.
Sumptuori – This sushi bar specialises in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.
Portofino – This restaurant specialises in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
La Lola – This restaurant specialises in Spanish cuisine. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • There is a service fee of USD 10

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • The spa is accessible for USD 35 per person, per day
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a security system on-site.
This property accepts credit cards and cash.

Also known as

Colonial Grand Palladium
Colonial Palladium
Grand Colonial Palladium
Grand Palladium Colonial Resort All Inclusive
Grand Palladium Colonial All Inclusive Kantenah
Grand Palladium Colonial Resort
Grand Palladium Colonial All Inclusive
Grand Palladium Colonial Resort All Inclusive Kantenah
Palladium Colonial Resort
Palladium Grand Colonial
Grand Palladium Colonial Resort Spa All Inclusive
Pallaum Colonial Inclusive Ka
Grand Palladium Colonial Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium Colonial Resort & Spa All Inclusive offer free cancellation for a full refund?
Yes, Grand Palladium Colonial Resort & Spa All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Palladium Colonial Resort & Spa All Inclusive?
Yes, there are 6 outdoor pools and a children's pool.
Are pets allowed at Grand Palladium Colonial Resort & Spa All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Grand Palladium Colonial Resort & Spa All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Palladium Colonial Resort & Spa All Inclusive?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at Grand Palladium Colonial Resort & Spa All Inclusive and nearby?
Have fun with on-site activities such as kayaking, archery and volleyball and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, basketball and Pilates. Indulge in a treatment at the spa and soothe your senses in one of the 5 hot tubs. Grand Palladium Colonial Resort & Spa All Inclusive also has 2 swim-up bars, 6 outdoor pools and a private beach, as well as a sauna, a steam room and an arcade.
Are there restaurants at or near Grand Palladium Colonial Resort & Spa All Inclusive?
Yes, La Adelita offers Mexican cuisine.
Does Grand Palladium Colonial Resort & Spa All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.

Grand Palladium Colonial Resort & Spa All Inclusive Reviews

Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Had a fabulous time at this resort. Great beach great amenities. Was more family and children than I anticipated
Cristina, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lovely place
Andre, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Dan, 6-night trip
Verified Expedia guest review

10/10 Exceptional

I really liked everything about the hotel—the facilities, the restaurants—but I absolutely loved the beach; it’s simply divine. The staff were generally great, though I did have a small issue with the lobby supervisor and one of the people who answered the phone, as I was initially given the wrong room. However, everything was resolved by employees who truly understand what customer service is all about. One area that could use improvement is the attention to food quality at the sports bar. Also, the rooms in the Colonial section could benefit from some renovation, including the furniture, beds, etc. But the pool, beach, and restaurants were fabulous."
Laura, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Volveria a ir tiene mucha variedad
Rosa Ines Pullay, 4-night trip
Verified Expedia guest review

10/10 Exceptional

It was nice and clean
Juan Donato Solorzano, 4-night trip
Verified CheapTickets guest review

2/10 Poor

They offer pool side rooms which is a lie we were about a 4-5 minute walk to the pool. And when asked the people there were not apologetic at all just this is what you get attitude. Hard to get towels. Food was terrible and booking at restaurants was painful. The pool you could see that it had not be scrubbed as you could see the scum line.
Sonia, 5-night family trip
Verified Expedia guest review

8/10 Very good

Rooms could have been cleaner and better maintained, but the resort was great and had a very safe, peaceful and fun atmosphere
Jacob, 8-night family trip
Verified Expedia guest review

8/10 Very good

.
Bigyan, 4-night family trip
Verified Expedia guest review

6/10 Good

Kimberly, 3-night trip
Verified Expedia guest review

6/10 Good

Property is great! I would say the service is what needs improvement! they never refilled the mini fridges as they said they would even after I complained to front desk. Food quality was not what I expected! Out of the few restaurants I tried El Dorado was the best! It is family friendly!
Irma, 4-night family trip
Verified Expedia guest review

6/10 Good

Non-buffett dining options required reservations days in advance even though none of them were full each night. We were there 3 nights and managed to get into one restaurant that was not a buffet. Mangroves around property held stagnant water and produced an awful smell that infiltrated into the rooms. Beach area was small. Pool areas were nice. All inclusives have lost their luster. Good and drinks are mediocre at best. Bars are under staffed.
Neehar, 3-night family trip
Verified Expedia guest review

2/10 Poor

Inedible food. Old facilities. Everything felt dirty.
Chelsea, 7-night romance trip
Verified Expedia guest review

4/10 Fair

Grand Palladium has been a favorite hotel resort for the last 7 years. However, the quality has taken a nosedive during our most recent visit. Starting with the pros; the bread was good, and was seemingly fresh, and there were more than enough beach chairs for everyone, lastly the Brazilian restaurant had better quality and variety of food. The good ends there. First off, the housekeeping, none of the staff speak English and are unable to meet the simplest of asks. One of the worst and most unbelievable experiences is when housekeeping left our door open TWICE after they finished cleaning. The minifridge was sparingly restocked, and never fully. Next the salad bar, it was constantly overcrowded with guests and tables but nowhere near enough staff.This led to 10 minute lines to even enter the salad bar, which I have never experienced in my over 18 of traveling to all -inclusives in Mexico. The variety of food was lacking/ not enough food prepared for the amount of guests. It was difficult and time consuming to make a reservation for any of the restaurants. The variety and quality was poor in the restaurants as well and was very bad at the Mexican restaurant.The alcohol that was supposed to be premium was extremely watered down and select alcohol was not available, or available at limited times. Lastly most disappointing, was the lack of accommodations for persons with disabilities. The public restroom was inaccessible, pathway to the beach was unsafe, minimal help from staff
ORESTA, 9-night trip
Verified Expedia guest review

8/10 Very good

Very good other than room cleaness
Changbong, 4-night family trip
Verified Expedia guest review

6/10 Good

Poor weather during our stay limited the beach and activity options so the room and dining options were really in focus. The first day (Monday) we were figuring out the lay of the land and went to La Hacienda for lunch as we waited for our room to be ready. Food quality there was very poor with items overcooked, tasteless, or cold. It was a very bad first impression. We didn't go back there again. For dinner all of the ala carte restaurants were full so we went to La Dalia buffet which was a much better service and food quality experience. We went to La Dalia for breakfast and lunch the rest of the trip with good results. Tuesday night we went to Bravo (upcharge) for dinner which was great food and entertainment. Wednesday night we went to Portofino (Italian) and it was terrible. 9 people with different dishes and they were all poor quality. I've had better meals out of a can. Thursday night was El Dorado (american steakhouse) and it was fantastic. The filet mignon was perfect and service was stellar. Best food of the trip. Friday night we ate at Bahia (Brazilian steakhouse) and it was very good. Service was stellar from Juan who kept us entertained with banter and tequila. We stayed in the Colonial section in the junior garden suite. The decor and furniture was a little dilipated. I recommend staying in the White Sands or Kantenah rooms instead. The Colonial lobby was great though and we spent a lot of our nights hanging out there with drinks and music.
Ryan, 5-night family trip
Verified Expedia guest review

2/10 Poor

The hotel ac went out through the entire resort and we had to sleep through that a few nights.
Mary Lou, 5-night family trip
Verified Expedia guest review

2/10 Poor

Rooms are very outdated. Staff are not nice and friendly. Customer service is non existent. Restaurant hours are ridiculous and not all open. Short staffed. I wont return.
Aghdas, 7-night family trip
Verified Expedia guest review

2/10 Poor

Nasseem, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing staff and cleanliness
Renato, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent stay. I will come back!
Francisco, 6-night romance trip
Verified Expedia guest review

2/10 Poor

Steven Clement, 6-night family trip
Verified Expedia guest review

8/10 Very good

This property holds a special place in our hearts as we were married here in 2017 and we return every year! This year we were a little disappointed with our room cleanliness and amenities. The property is beautiful as always but seemed a little less unkept compared to years prior. The resort also seems to become very lax with the smokers, allowing them to smoke in all areas. Chic is a must do. Also, visit the White Sands lobby bar, Roger makes the best drinks. We had something new every night!
Shanna, 8-night romance trip
Verified Expedia guest review

2/10 Poor

Cesar, 3-night trip
Verified Expedia guest review

6/10 Good

Front desk for check in did not treat me the same way prior and the check in process did not make me feel welcome. Very rude. Everyone else besides the colonial front desk was amazing.
Elle, 10-night trip with friends
Verified Expedia guest review