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Upper House

2.5 star property
Hotel with 2 outdoor pools, near Clock Tower

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Upper House features a rooftop terrace and puts you within a 10-minute walk of Clock Tower. Guests can take a dip in one of 2 outdoor pools, and free perks include WiFi and continental breakfast daily between 7:00 AM and 10:00 AM. Also, Cartagena de Indias Convention Center and Bocagrande Beach are within a short drive.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Non-smoking

Main amenities (6)

  • Daily housekeeping
  • 2 outdoor pools
  • Rooftop terrace
  • Garden
  • Concierge services
  • Limited hour front desk

Feel at home (6)

  • Garden
  • Daily housekeeping
  • In-room climate control (air conditioning)
  • Cable TV service
  • Premium bedding
  • Bathrobes

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, free WiFi, bed sheets

Standard Room

8.0 out of 10
Very good
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, free WiFi, bed sheets

Deluxe Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, Balcony, Courtyard View

Premium bedding, in-room safe, free WiFi, bed sheets

Junior Room, Balcony, Courtyard View

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Balcony, Courtyard View

Premium Room, Balcony, Courtyard View | Premium bedding, in-room safe, free WiFi, bed sheets

Premium Room, Balcony, Courtyard View

  • Sleeps 2
  • 1 King Bed

View all photos for Premium House

A pool area with a stone wall, a balcony, and a ceiling with exposed beams.

Premium House

  • 700 sq m
  • 9 bedrooms
  • Sleeps 18
  • 9 King Beds

View all photos for Superior Double Room

Superior Double Room | Premium bedding, in-room safe, free WiFi, bed sheets

Superior Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
7-76 Cl. 37, Cartagena, Bolívar, 130001

What's nearby

  • Plaza de San Diego - 2 min walk - 0.2 km
  • Walls of Cartagena - 3 min walk - 0.3 km
  • Clock Tower - 6 min walk - 0.6 km
  • Cartagena de Indias Convention Center - 8 min walk - 0.7 km
  • Bolivar Square - 9 min walk - 0.8 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 14 min drive

Restaurants

  • ‪Pezetarian - ‬2 min walk
  • ‪Los Tacos Del Gordo - ‬1 min walk
  • ‪Mistura - ‬1 min walk
  • ‪Townhouse Rooftop - ‬1 min walk
  • ‪Tabetai Sushi Bar - ‬1 min walk

About this property

Upper House

Upper House features a rooftop terrace and puts you within a 10-minute walk of Clock Tower. Guests can take a dip in one of 2 outdoor pools, and free perks include WiFi and continental breakfast daily between 7:00 AM and 10:00 AM. Also, Cartagena de Indias Convention Center and Bocagrande Beach are within a short drive.

At a glance

DONE

Hotel size

    • 9 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 9:30 PM
    • Check-out time is noon
DONE

Special check-in instructions

    • The front desk is open daily from 8:00 AM - 9:30 PM
    • Front desk staffed during limited hours
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Parents must have child's birth certificate and photo ID*
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7:00 AM–10:00 AM

Services

  • Front desk (limited hours)
  • Concierge services

Facilities

  • Rooftop terrace
  • Garden
  • 2 outdoor pools
  • Outdoor furniture

Room amenities

Be entertained

  • 45-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Bathrobes

Sleep well

  • Hypo-allergenic bedding
  • Premium bedding

Freshen up

  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 50+ Mbps)

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

Children & extra beds

  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property does not have lifts.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Property Registration Number 99135

Also known as

Upper House Hotel
Upper House Cartagena
Upper House Hotel Cartagena

Frequently asked questions

Is there a pool at Upper House?

Yes, there are 2 outdoor pools.

Are pets allowed at Upper House?

Sorry, pets aren't allowed.

Is parking offered on site at Upper House?

Sorry, there's no on-site parking at Upper House.

What are the check-in and check-out times at Upper House?

Check-in start time: 3:00 PM; check-in end time: 9:30 PM. Check-out time is noon.

Is there an on-site casino at Upper House?

No, this hotel doesn't have a casino, but Rio Cartagena Casino (7-min drive) is nearby.

What is there to do at Upper House and nearby?

Upper House has 2 outdoor pools and a garden.

What's the area around Upper House like?

Upper House is in Cartagena Walled City, a short 5-minute walk from Clock Tower and 9 minutes' walk from Cartagena de Indias Convention Center.

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Reviews

Upper House Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Amenities

9.4

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was a highlight with options of North American or Colombian cuisine, served with fresh fruit and orange juice. (9 reviews)
  • The rooftop pool was wonderful, private, and available 24/7 with excellent amenities. (4 reviews)
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From real guest reviews summarized by AI.

Reviews

Verified

8/10 Very good

Room was clean, staff was polite and breakfast was very good.
Dallas, 2-night trip
Verified

10/10 Exceptional

Staff were exceptional and the bed is beyond comfortable.
Tristan, 2-night trip
Verified

10/10 Exceptional

Excellent area and the staff was amazing
josefina, 3-night trip
Verified

10/10 Exceptional

Super nice place :)
Samuel, 4-night trip
Verified

10/10 Exceptional

The place is very beautiful, Angel was a very helpful person he was very kind and very helpful in everything
Yessica, 2-night trip
Verified

10/10 Exceptional

The property and staff were fantastic. The only reason for a 4 star on the property condition is that they were presently doing some maintenance on the property but that didn't get in our way. The staff was excellent and friendly, gave us tips on where to go and provided a laundry service for us. The breakfast was great. I would definitely stay there again.
Richard, 2-night trip
Verified

10/10 Exceptional

The property was recently renovated. It looks absolutely beautiful. The pool area is very nice beautiful lounges very nice area. Perfect for families to stay perfect for honeymooners. Area surrounding it is very walkable very nice.
Bjarne, 3-night trip
Verified

10/10 Exceptional

It's a gem in the walled city, walkable to all attractions and activities, yet in a very quiet setting. Rooftop swimming pool with jacuzzi and sunbathing area was excellent.
Oleg, 4-night trip
Verified

10/10 Exceptional

Amazing hotel! Everything was great. Location, clean and service.
Leida, 2-night trip
Verified

10/10 Exceptional

Cozy small hotel with roof terrace and swimming pool. Clean and pleasant staff. Perfect location in the old town. Good breakfast.
Geir, 2-night trip
Verified

8/10 Very good

Good rooms, great shower and water pressure. Walls a bit thin, noisy but good value at price
Christopher, 4-night trip
Verified

6/10 Good

I liked the location. But wifi did not work and there was no hot water.
John, 3-night trip
Verified

10/10 Exceptional

A great place, very peaceful. Only 9 rooms witch makes it very personal Great staff, very helpful. Awesome terrace with 2 pools
Catalina, 6-night trip
Verified

10/10 Exceptional

Everything perfect
Brent, 2-night trip
Verified

10/10 Exceptional

Awesome experience
Mojdeh, 4-night trip
Verified

10/10 Exceptional

Pros! Dining everywhere. Safe walking around at night. Property had two pools and a large jacuzzi pool on the rooftop. Very attentive on supplied wonderful breakfast. Con's! Stairs felt unsafe every time I walked on them..
James, 7-night trip
Verified

10/10 Exceptional

Incredible stay, location, staff etc

A really lovely stay here. The rooftop pool is wonderful and private away from the rooms. There’s no time restriction on when you can be there so it’s lovely to have a night swim if you like or early morning swim. Location is INCREDIBLE and so perfect for getting everywhere. It’s an intimate yet lovely vibe, with breakfast included being the best arepas we have had on our trip. The staff were like friends- letting us watch how to make arepas with the chef and talking us through how to have them in traditional ways. Overall such a good stay and a huge highlight. Thank you!!
Dylan, 4-night trip
Verified

8/10 Very good

Good experience but with a few important details : broken sun umbrella by the pool, window hublot in the room not clean, visible cleaning or logistics products next to my room..
Martin, 2-night trip
Verified

10/10 Exceptional

Good just need Check the rooms smells like old place all my dress smells like a old house and humedity
Bibiana, 2-night trip
Verified

6/10 Good

Bad breakfast. Door knob to my room was super loose. Shower was dirty
Robert, 5-night trip
Verified

8/10 Very good

Hard to find on the street. No signage. It’s Nice. Clean. Great bed and sheets. Love the L’Occitane toiletries. TV did not work. Breakfast was just basic toast and egg. Pool on rooftop was dirty and swarmed with birds using it as their pool. If you’re coming back to Upper House after a night of partying, it’s hard to enter the place, they don’t wake up to open the door right away. Nice and helpful staff.
Jezreel Gaius, 2-night trip
Verified

10/10 Exceptional

A Boutique hotel right in the heart of the walled City. Staff were wonderful, always smiling and nothing was too much trouble. While some were more fluent in English than others communication was never an issue, and their English was alway a great deal better than my Spanish. We particularly enjoyed the breakfast, it wasn't a large buffet but an option of a North American or Colombian option. Always served with fresh fruit and a large glass of fresh squeezed Orange juice. Breakfast was always served around a large communal dining table. It gave an opportunity to interact with other guests. This was nice and intimate given the small number of rooms in the hotel. We enjoyed our week and would not hesitate to return to the Upper House.
Robert, 7-night trip
Verified

8/10 Very good

The staff was friendly, the administrator Angel went out of his way to make us feel comfortable. Carmen prepared a lovely breakfast. My only disappointment was that I reserved a deluxe room with a king size bed and upon arrival was given a small room with a queen bed. I had to sleep in the small room the first night. The following day I found out that their was a suit available with a king size bed and I was not offered it the first night. They preferred compromising my comfort instead of having a happy guest. Most unfortunate.
Verified

10/10 Exceptional

Hotel Boutique, bem pequeno, poucos quartos, a cama é sensacional, enorme e muito confortável, localização excelente, longe do barulho, próximo à praça san Diego, com acesso fácil a todos os pontos turísticos, rooftops, restaurantes, com poucos minutos de caminhada. Amamos.
Jeniffer, 2-night trip
Verified

10/10 Exceptional

Excelentes funcionários, ambientes limpos, quarto aconchegante e fresco, mesmo no calor de 30 °C. A localização é excepcional e dá pra fazer quase tudo a pé. Há bons restaurantes, mercado, caixa eletrônico, lojas e farmácias próximos.
Maria Claudia, 5-night trip