In the heart of Hakata, Sutton Hotel Hakata City combines modern convenience with a warm welcome. Take advantage of dry cleaning services, dine at the on-site restaurant and stay connected with in-room WiFi. Previous guests rave about this hotel's helpful multilingual staff.
Reviews
8.08.0 out of 10
Very good
Popular amenities
24/7 front desk
Air conditioning
Free WiFi
Restaurant
Main amenities (9)
Daily housekeeping
Restaurants
24-hour front desk
Coffee/tea in a common area
Air conditioning
Front desk safe
Vending machine
Multilingual staff
Luggage storage
For families (6)
Children stay free
Fridge
Private bathroom
Television
Daily housekeeping
Lift
The current price is ฿1,713
฿1,713
฿2,073 total
includes taxes & fees
16 Mar - 17 Mar
Room options
Available filters for rooms
Showing 6 of 6 rooms
View all photos for Hollywood Twin, Non Smoking
Hollywood Twin, Non Smoking
Highlights
Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Bidet
Private bathroom
Shower/bath combination
20 sq m
Sleeps 2
2 Large Single Beds
View all photos for Superior Twin Room, 2 Single Beds, Non Smoking
Superior Twin Room, 2 Single Beds, Non Smoking
Highlights
Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Bidet
Private bathroom
Shower/bath combination
20 sq m
Sleeps 2
2 Single Beds
View all photos for Standard Double Room, 1 Double Bed, Non Smoking
Standard Double Room, 1 Double Bed, Non Smoking
Highlights
Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Bidet
Private bathroom
Shower/bath combination
17 sq m
Sleeps 2
1 Double Bed
View all photos for Deluxe Single Room, Non Smoking
Deluxe Single Room, Non Smoking
Highlights
Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Bidet
Private bathroom
Shower/bath combination
15 sq m
Sleeps 2
1 Double Bed
View all photos for Family Suite, Non Smoking
Family Suite, Non Smoking
Highlights
Air conditioning
Heating
Fridge
Flat-screen TV
Sofa bed - twin
Hairdryer
Bidet
Private bathroom
37 sq m
Sleeps 4
2 Double Beds
View all photos for Deluxe Double Room, Non Smoking
At Sutton Hotel Hakata City, you'll be a short five-minute drive from Canal City Hakata and Port of Hakata. For a bite to eat, guests can visit Yakitori Sumiyoshi, which serves Japanese cuisine and is open for breakfast. Also, Tenjin Underground Mall and Hakataza Theatre are a short five-minute drive away. Public transportation is only a short walk: Kushida Shrine Station is 12 minutes and Gion Station is 13 minutes.
Languages
Chinese (Mandarin), Japanese
At a glance
Hotel size
162 rooms
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: 11 PM
Check-out time is 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
One child (10 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Off-site parking within 33 ft (JPY 1400 per night)
Other information
Designated smoking areas
Property amenities
Food and drink
Restaurant
Coffee/tea in a common area
Travelling with children
Children stay for free (see details)
Children's menu
Working away
Co-working spaces
Services
24-hour front desk
Luggage storage
Multilingual staff
Facilities
Safe-deposit box at front desk
Accessibility
Lift
Room amenities
Be entertained
32-inch flat-screen TV
Digital TV channels
Home comfort
Air conditioning and heating
Slippers
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Shower/bath combination
Bidet
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Fridge
More
Daily housekeeping
Special features
Dining
Yakitori Sumiyoshi – This bistro specialises in Japanese cuisine and serves breakfast and light fare. A children's menu is available.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A city tax will be collected at the property. The city tax ranges from JPY 200–500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.
Parking
Parking is available nearby and costs JPY 1400 per night (33 ft away)
Policies
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing that there's a smoke detector on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property charges a daily storage fee for 2 or more pieces of luggage or packages.
Also known as
Hakata City Hotel
Sutton Hakata
Sutton Hakata City
Sutton Hakata City Fukuoka
Sutton Hotel Hakata
Sutton Hotel Hakata City
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel Fukuoka
Frequently asked questions
Does Sutton Hotel Hakata City offer free cancellation for a full refund?
Yes, Sutton Hotel Hakata City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Sutton Hotel Hakata City?
Sorry, pets aren't allowed.
What are the check-in and check-out times at Sutton Hotel Hakata City?
Check-in start time: 3 PM; check-in end time: 11 PM. Check-out time is 11 AM.
What is there to do at Sutton Hotel Hakata City and nearby?
Recommended spots to visit include Canal City Hakata (8-min walk) and Port of Hakata (1.9 mi), along with Marine Messe Fukuoka (2.1 mi) and Ohori Park (2.6 mi).
Are there restaurants at or near Sutton Hotel Hakata City?
Yes, Yakitori Sumiyoshi offers Japanese cuisine.
What's the area around Sutton Hotel Hakata City like?
Sutton Hotel Hakata City is in Hakata Ward, a short 4-minute drive from Fukuoka (FUK) and 8 minutes' walk from Canal City Hakata.
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Sutton Hotel Hakata City Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0/10
Cleanliness
8.2/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
8/10 Very good
8 Nov 2024
Close to Hakata station.
Great breakfast with friendly staff.
John
John, 2-night trip
10/10 Exceptional
31 May 2024
very good price, location and service
Verified traveller
1-night trip
10/10 Exceptional
17 Nov 2024
Clean property but old
Michael
Michael, 1-night trip
10/10 Exceptional
10 Jan 2024
Spacious, within walking distance from Hakata station.
Tsz Wai
Tsz Wai, 1-night trip
2/10 Poor
1 Dec 2024
Rooms has central air conditioning only, ie you can't control how cool or hot in your room. If they have heat on, your room can be very uncomfortablely hot like an apartment building with heat on in the winter months.
Michael
Michael, 2-night trip
4/10 Fair
12 Aug 2024
Not Great
You cannot control the A/C so it gets VERY hot.
There is no parking, you have to pay for extra pillows and the Internet is pretty much useless at times, even at 6am.
not great
Greg
Greg, 1-night trip
8/10 Very good
11 Feb 2024
Very poor WiFi
Good:
#1, size, more spacious than regular Japan hotel rooms
#2, location, walkable distance from Hakata Station
#3, shower, bigger bathtub
Bad:
#1, WiFi, horrible signal
#2, breakfast, just so so
#3, windows, locked so no fresh air or ventilation
Verified traveller
2-night trip
2/10 Poor
5 Dec 2023
So surprised at various things
I've never seen these kind of hotels...
How can the air conditioner&heater not in the room?
And the sheet of the wall looks so old.
And no microwave...
JUNYOUNG
JUNYOUNG, 1-night trip
4/10 Fair
5 Aug 2024
Fancy looking but that's about it...
This hotel looks like it's going to be one of them fancy ones... but it's not.
First of all the Internet is terrible. They have a note on each floor about "rush hour" but really, it's hit and miss. A lot of miss...
The A/C, even on high wasn't enough for 37C outside and we were sweating inside the room so we had to request a fan for the room.
If you want an extra pillow that's Y200, I don't know for you, but I never paid for an extra pillow before (they only provide 2 per bed, so 1 each, in our situation)
The staff is really nice and friendly and speak some English.
Shower is small but good.
Laundry is also very efficient and convenient.
There is no parking, they said we could stop in front of the hotel, but the traffic was heavy and felt like it would be mean to others so we went to the (super cheap) parking behind the hotel and carried our stuff.