Mercure Ponta Delgada Azores offers a fantastic location, putting you a short five-minute walk from Ponta Delgada City Gates and Santuário do Senhor Santo Cristo dos Milagres. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, body scrubs or body treatments. Other highlights include an indoor pool, an outdoor pool and a bar/lounge.
Rua Machado dos Santos 82, Ponta Delgada, Azores, 9500-083
What's nearby
Ponta Delgada City Gates - 3 min walk - 0.3 km
Santuário do Senhor Santo Cristo dos Milagres - 5 min walk - 0.5 km
Ponta Delgada Marina - 7 min walk - 0.6 km
University of the Azores - 9 min walk - 0.8 km
Antonio Borges Garden - 9 min walk - 0.8 km
Getting around
Ponta Delgada (PDL-Joao Paulo II) - 10 min drive
Restaurants
Louvre Michaelense - 2 min walk
Nonnas Teeth & Tomatoes - 2 min walk
Cervejaria Portas da Cidade - 2 min walk
A Tasca - 4 min walk
Cantinho dos Anjos - 2 min walk
About this property
Mercure Ponta Delgada Azores
Mercure Ponta Delgada Azores offers a fantastic location, putting you a short five-minute walk from Ponta Delgada City Gates and Santuário do Senhor Santo Cristo dos Milagres. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, body scrubs or body treatments. Other highlights include an indoor pool, an outdoor pool and a bar/lounge.
At a glance
DONE
Hotel size
75 rooms
Arranged over 5 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is noon
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
Babysitting*
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING
Parking
No on-site parking
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast 7:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
Restaurant
Bar/lounge
Coffee shop
Travelling with children
Children's pool
Babysitting (surcharge)
What to do
Sailing nearby
Scuba-diving nearby
Working away
Meeting room
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
Built in 2025
Safe-deposit box at front desk
Television in common areas
An outdoor pool
An indoor pool
Spa services
Massage/treatment rooms
Steam room
Banquet hall
Reception hall
Traditional architecture
Accessibility
Lift
Lift door width (centimetres): 80
Wheelchair-accessible public bathroom
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Well-lit path to entrance
Step-free path to entrance
Tile flooring in public areas
Hardwood flooring in public areas
Hardwood flooring in room
Cobblestone flooring in public areas
Room amenities
Be entertained
55-inch LCD TV
Cable TV channels
Home comfort
Air conditioning and heating
Minibar
Espresso maker
Sleep well
Blackout curtains
Soundproofed rooms
Bed sheets provided
What to enjoy
In-room massage
Freshen up
Shower only
Bidet
Soap and shampoo
Hairdryer
Towels
Toilet paper
Stay connected
Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
Food and drink
Meal delivery service
More
Daily housekeeping
Connecting/adjoining rooms available
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, sports massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 13 years of age.
Children & extra beds
Babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard, American Express
Does Mercure Ponta Delgada Azores offer free cancellation for a full refund?
Yes, Mercure Ponta Delgada Azores does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mercure Ponta Delgada Azores?
Yes, there's an indoor pool, an outdoor pool and a children's pool.
Are pets allowed at Mercure Ponta Delgada Azores?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure Ponta Delgada Azores?
Sorry, there's no on-site parking at Mercure Ponta Delgada Azores.
What are the check-in and check-out times at Mercure Ponta Delgada Azores?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Mercure Ponta Delgada Azores and nearby?
Have fun with nearby activities such as boat tours, fishing and powerboating. Additional recreation nearby includes casino gaming. Enjoy a swim in the indoor and outdoor pools after a day out and about. Mercure Ponta Delgada Azores also has a steam room and spa services.
Are there restaurants at or near Mercure Ponta Delgada Azores?
Yes, there's an on-site restaurant.
What's the area around Mercure Ponta Delgada Azores like?
Mercure Ponta Delgada Azores is a short 10-minute drive from Ponta Delgada (PDL-Joao Paulo II) and 19 minutes' walk from Ponta Delgada Harbour.
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Reviews
Mercure Ponta Delgada Azores Reviews
10
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10
Cleanliness
9.8
Amenities
9.8
Staff & service
9.8
Property conditions & facilities
Guest review summary
What guests liked
Breakfast offered a good variety of options and was often described as rich, tasty, and delightful. (11 reviews)
The pool area was beautiful, gorgeous, and perfect, offering a unique and relaxing experience. (5 reviews)
From real guest reviews summarized by AI.
Reviews
Verified
10/10 Exceptional
9 Sep 2025
Hotel is in the city center, 3 minutes walk to main attractions and restaurants. Clean room, friendly and accommodating staff. Great breakfast and pool and spa on the premises.
Lyubov
Lyubov, 5-night trip
Verified
10/10 Exceptional
7 Sep 2025
Great hotel and location
Incredible stay and location. Definitely recommend. Staff was super kind.
Verified traveller
3-night trip
Verified
10/10 Exceptional
27 Oct 2025
Fantastic stay. Staff is amazing. Youre going to ponta delgada...the mercure is where you want to stay. Downtown location is great for all restaurant and walk everywhere.
Mike
Mike, 7-night trip
Verified
10/10 Exceptional
12 May 2025
New property, centrally located with friendly helpful staff.
Iris
Iris, 1-night trip
Verified
10/10 Exceptional
28 Jul 2025
This hotel is new and beautiful,very clean, the food is great, the location is perfect, walkable to so many good restaurants and shops. The staff are so helpful and kind, thank you to Nuno for going above and beyond to help me and my friend with anything with needed, also Bianca and Carina were great. Definitely will stay there again.
Elisangela
Elisangela, 4-night trip
Verified
10/10 Exceptional
17 Jan 2026
Our experience at the hotel was fabulous. The staff are all so friendly and welcoming. I can say I didn't encounter any staff who weren't great. The room was spotless and a good size. Our balcony overlooked downtown and the harbour beyond. The breakfast included fruit, cheese and bread along with items such as omelettes cooked to order. We also, enjoyed our stop at the bar/restaurant. Overall, a very enjoyable visit to Ponta Delgada. We would definitely stay at this hotel again.
John
John, 3-night trip
Verified
10/10 Exceptional
1 Oct 2025
The hotel itself was great - beautiful rooms, the comfiest beds, the pool area was perfect! Carina was fabulous - though we were only there for a night in between islands, she helped make our transition smooth and stress free! The location was awesome and in walking distance to the attractions too. My only regret was that we only had one night here. We will be back!
Alicia
Alicia, 1-night trip
Verified
10/10 Exceptional
1 Sep 2025
The hotel staff was among the nicest helpful and most professional i have encountered. The hotel was beautiful and extremely clean. Pool area was gorgeous and the restaurant top tier. Catarina and Maria at the restaurant went above and beyond the call of duty to take care of us. The hotel was convenient to everything and is highly recommended. Delicious breakfast!
Nargiza
Nargiza, 4-night trip
Verified
10/10 Exceptional
31 May 2025
We had such an amazing time! A BIG thank you to all the staff — so friendly, so polite. The location is perfect, and the restaurant and breakfast were rich and tasty. An unforgettable holiday! We highly recommend this vacation to anyone wanting a high-quality holiday. Pools were clean , souna , steamroom. You cant expect more , our kids were so so happy.
George
George, 7-night trip
Verified
10/10 Exceptional
21 Sep 2025
One of nicest hotels that i stayed.
Originally I booked room with out terrace, but without any problem i was given room with terrace looking over pool area.
Food is excellent, breakfast was delightful, great choice of hot and cold food.
Restaurant is serving lunch and dinner and choice is good.
Rooms are good size with nice bathroom.
Overall hotel is in excellent condition,5 minutes from harbour and lot of restaurants in walking distances.
Only little thing is there is not enough parking spaces it first come first served.
Orhideja
Orhideja, 7-night trip
Verified
10/10 Exceptional
6 Jul 2025
Brand new hotel - super clean and modern. Pools were beautiful and loved the central location with easy parking options (hotel had a lot - first come first serve, but also public parking down the street.
Food was excellent - we ended up having larger lunches out, so opted for few dinners at the hotel itself with our younger kids. Never was disappointed in the service or the food itself. Beds were comfy. Only complaint was the shower design often caused a very wet bathroom floor…though that was not unaided by my children in the shower.
Erin
Erin, 5-night trip
Verified
10/10 Exceptional
3 Sep 2025
I recently stayed at this hotel and overall had a very pleasant experience. The location is convenient, making it easy to reach nearby attractions, restaurants, and shops. The rooms are comfortable, well-kept, and equipped with everything needed for a relaxing stay.
The staff were welcoming, attentive, and always ready to help with any requests. Check-in and check-out were smooth and efficient. The hotel facilities, including the lobby and dining areas, were clean and well maintained.
Breakfast offered a good variety of options, and the overall atmosphere of the hotel was calm and inviting. It is a great choice both for short stays and longer visits.
I would recommend this hotel to anyone looking for comfort, good service, and a convenient location.
Alina
Alina, 1-night trip
Verified
8/10 Very good
5 Sep 2025
New property that is modern and in a perfect area. I think it could use a few improvements on the basics that hotels should provide. No condiitoner, no body gel, no lotion, needs bath mats or something else so bathroom isn’t a concrete block. Other than that the relaxation of the pool is incredible and unique for the area. No gym which was shocking given other spa areas. Clean and new and has great potential. Friendliest staff!
Eve
Eve, 1-night trip
Verified
10/10 Exceptional
13 Jul 2025
Hotel is great, wonderfully renovated and
CHRISTIAN
CHRISTIAN, 6-night trip
Verified
10/10 Exceptional
4 Sep 2025
Really good breakfast
Patricia
Patricia, 3-night trip
Verified
10/10 Exceptional
28 Oct 2025
Every member of the staff was friendly and helpful.
Mark
Mark, 6-night trip
Verified
10/10 Exceptional
26 Aug 2025
Amazing staff!
Islah
Islah, 4-night trip
Verified
10/10 Exceptional
8 Sep 2025
Mercure was comfortable, eco friendly, and conveniently located. The staff at front desk was friendly and helpful. They even allowed us to check in early, which was nice after a red eye flight. We also enjoyed the variety of the breakfast buffet.
Carolyn
Carolyn, 3-night trip
Verified
10/10 Exceptional
16 Jul 2025
Elegant comfort
This property is absolutely beautiful. The room and bathroom and well-designed and extremely comfortable. The staff was excellent the entire time.
John
John, 3-night trip
Verified
10/10 Exceptional
26 May 2025
Very welcoming and modern property. One of our favourites..
Nelson
Nelson, 1-night trip
Verified
8/10 Very good
23 Sep 2025
Staff are very helpful, especially Beatriz and Carina at the front desk. Only giving it a 4 stars instead of 5 is the cleaning staff often missed giving all the towels each day after cleaning the room.
Helen
Helen, 7-night trip
Verified
10/10 Exceptional
24 Sep 2025
Very nice
sam
sam, 6-night trip
Verified
10/10 Exceptional
11 May 2026
Heel vriendelijk, behulpzaam petsoneel. Mooie, moderne kamer. Erg schoon.
Ontbijt was prima.
Wilko
Wilko, 1-night trip
Verified
10/10 Exceptional
7 Mar 2026
Nos volveríamos a alojar sin dudarlo por varias cosas: amabilidad del personal (Yara súper atenta y amable), las instalaciones del hotel son preciosas e impecables y la ubicación perfecta. Tuvimos la suerte de poder acceder al parking durante toda la estancia y fue la guinda del pastel. Gracias a todo el equipo.