This hotel is not a five star, more like a four star. The staff are not trained well, no cordination with each other and Rude! I had called to upgrade my room to a triple a month before, they said fine and when I got there they had no nolige of the call and thought I was lying. We had to wait another hour for the room to be adjusted. The rooms were very small, I don't know why they would call them bugalows when there wasn't a kitchen, not even a coffe maker! When it came time to check out the computer printer was not worker and I was told to wait 2 minutes, but 20 mins later I went up to ask for my receipt and they said "oh it's been ready for a long time" I asked why I wasn't informed and they said "Don't get mad"!!! I'm sorry that's not fivr star customer service! Besides there are too many stairs to get to our room and the car service was slow. The breakfast eggs were cold because they would be sitting in trays which were cooked hours before! The view and pools were the only good thing about this hotel, but it was very difficult to get service at the pool as well, two waiters serving three pools.