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Hotel Maya Turquesa - Playa del Carmen

3.0 star property
Fuel up for your day at the beach with international cuisine and enjoy local exploration made easy with tour assistance and multilingual staff.

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Photo gallery for Hotel Maya Turquesa - Playa del Carmen

Front of property
Lobby
Courtyard
Standard Studio | In-room safe, iron/ironing board, free WiFi, bed sheets
Family Room | In-room safe, iron/ironing board, free WiFi, bed sheets
Near Playa del Carmen Main Beach, Hotel Maya Turquesa - Playa del Carmen offers a warm welcome with breakfast, a daily manager's reception and an inviting terrace. Connect to high-speed WiFi, unwind by the outdoor pool or explore the nearby nature reserve. The helpful staff has left a lasting impression on previous guests.

Reviews

6.8 out of 10
Good

Popular amenities

  • Free breakfast
  • 24/7 front desk
  • Pool
  • Non-smoking
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants
  • Outdoor pool
  • Beach cabanas
  • Free beach club nearby
  • Children's pool
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Car hire on-site
  • Snack bar/deli

Feel at home (6)

  • Children's pool
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Outdoor swimming pools
The current price is ฿1,520
฿1,933 total
includes taxes & fees
27 Feb - 28 Feb

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Suite

Superior Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Suite

Highlights

Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
2 bedrooms
Private bathroom
Rainfall showerhead
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed

View all photos for Economy Studio

Economy Studio | In-room safe, iron/ironing board, free WiFi, bed sheets

Economy Studio

Highlights

Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Private bathroom
Rainfall showerhead
Microwave
  • Sleeps 4
  • 2 Double Beds

Standard Room

  • Sleeps 6
  • 2 Queen Beds OR 2 Single Beds

View all photos for Family Suite

Family Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Suite

Highlights

Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
2 bedrooms
Private bathroom
Rainfall showerhead
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
In-room safe
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Quadruple Room

Bathroom sink

Standard Quadruple Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
In-room safe
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Junior Suite

Highlights

Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
2 bedrooms
Private bathroom
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
In-room safe
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Studio

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Studio

Highlights

Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Private bathroom
Rainfall showerhead
Microwave
  • Sleeps 2
  • 1 Double Bed

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฿1,841 total
includes taxes & fees
27 Mar - 28 Mar
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About the area

Map
Calle 8 Norte, s/n, entre Av 10 y Av 15 Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk
  • Central Square - 2 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Playa del Carmen Maritime Terminal - 10 min walk
  • Mamitas Beach - 12 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.7 km

Restaurants

  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Babe’s Noddle & Bar New Location - ‬3 min walk
  • ‪Mexican Taco - ‬1 min walk
  • ‪Burro Playero - ‬1 min walk

About this property

Hotel Maya Turquesa - Playa del Carmen

When you stay at Hotel Maya Turquesa - Playa del Carmen, you'll be in a great location, within a short 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Epazzote, which serves international cuisine and is open for breakfast and lunch. Other highlights include a children's pool, a snack bar/deli and a terrace. Fellow travellers love the helpful staff.

Languages

English, Italian, Spanish

At a glance

DONE

Hotel size

    • 40 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 1:00 AM
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • This property's beach club is 600 yards (550 metres) away.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free self-service breakfast each morning 7:00 AM–11:30 AM
  • Restaurant
  • Free daily reception
  • Snack bar/deli

Travelling with children

  • Children's pool

What to do

  • Free beach club nearby
  • Beach nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car hire
  • Luggage storage
  • Multilingual staff
  • Beach cabanas (surcharge)

Facilities

  • 3 buildings/towers
  • Terrace
  • An outdoor pool

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Hairdryer (on request)
  • Towels

Stay connected

  • Complimentary wireless Internet access (speed of 500+ Mbps (good for 6+ people or 10+ devices))

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Epazzote – This restaurant specialises in international cuisine and serves breakfast, lunch and light fare.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 10 PM

Policies

Noise-free guestrooms cannot be guaranteed.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Maya Turquesa
Hotel Maya Turquesa Playa del Carmen
Maya Turquesa
Maya Turquesa Playa del Carmen
Hotel Maya Turquesa Riviera Maya/Playa Del Carmen, Mexico
Maya Turquesa Playa l Carmen
Hotel Maya Turquesa
Maya Turquesa Carmen Carmen
Hotel Maya Turquesa Playa del Carmen
Hotel Maya Turquesa 50 Metros 5TH AV
Hotel Maya Turquesa - Playa del Carmen Hotel
Hotel Maya Turquesa - Playa del Carmen Playa del Carmen
Hotel Maya Turquesa - Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Hotel Maya Turquesa - Playa del Carmen offer free cancellation for a full refund?

Yes, Hotel Maya Turquesa - Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Maya Turquesa - Playa del Carmen?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 10:00 AM to 10 PM.

Are pets allowed at Hotel Maya Turquesa - Playa del Carmen?

Sorry, neither pets nor service animals are allowed.

What are the check-in and check-out times at Hotel Maya Turquesa - Playa del Carmen?

Check-in start time: 3:00 PM; check-in end time: 1:00 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

Is there an on-site casino at Hotel Maya Turquesa - Playa del Carmen?

No, this hotel doesn't have a casino, but Riviera Gran Casino (3-min walk) is nearby.

What is there to do at Hotel Maya Turquesa - Playa del Carmen and nearby?

Hotel Maya Turquesa - Playa del Carmen has an outdoor pool and beach cabanas.

Are there restaurants at or near Hotel Maya Turquesa - Playa del Carmen?

Yes, Epazzote offers international cuisine.

What's the area around Hotel Maya Turquesa - Playa del Carmen like?

Hotel Maya Turquesa - Playa del Carmen is in Downtown Playa del Carmen, a short 2-minute walk from Quinta Avenida and 7 minutes' walk from Playa del Carmen Main Beach.

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Hotel Maya Turquesa - Playa del Carmen Reviews

Reviews

6.8

Good

6.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Exceptional

The staff was great
Mario, 3-night trip

8/10 Very good

They offered free breakfast; but only toast and coffee
robert c, 8-night trip

10/10 Exceptional

The staff is awesome
Mario, 2-night trip

6/10 Good

Older hotel not as clean but the location is great!
Danielle N, 6-night trip

10/10 Exceptional

Nice pool
Mario, 9-night trip

4/10 Fair

Staff members are not friendly
Jorge, 1-night trip

10/10 Exceptional

Great Hotel! Suited my purpose and needs...
Alvin, 9-night trip

2/10 Poor

They replaced me to a hotel in front of 5th (very very very loud until 4am) the toilet flush is not working, the shower is awful, and the breakfast was only a toast bread with butter and coffee, I stayed in a hostel call by maya monkey Cancun, but I swear I had the best experience ever I could meet so many people from everywhere, the food was amazing (breakfast as well) they have a bar for you enjoy but close early for you rest it was a lot funnn!!! And same price I highly recommend it (THE HOSTELLLL) not this one
Evellyn, 3-night trip

6/10 Good

Close to fifth avenue they don’t have parking you have to park on the street and pay for parking on the weekend a lot of noise, in our room the water closet in the toilet didn’t work when you flush the tank would not fill up with water or it will take a long time to filled up the door had a hole an you could see into the room and the shower if you open the hot and cold water only hot water would come out so we end up using cold water the rooms were clean the receptionist was really nice she was really helpful they offer free breaks fast but it’s only toast with coffee tea or agua de Jamaica when it rains the floors are really slippery
juan casas, 2-night trip

8/10 Very good

It’s in the middle of Playa Del Carmen.

4/10 Fair

Dirty bathroom, holes in the ceiling
Jose, 1-night trip

8/10 Very good

I have no complaints. My stay was peaceful and would come here again.
Christian, 10-night trip

6/10 Good

Flush is not working and staff can do nothing about it but staff are super nice. This is whatbyou get for cheap price so not complaining much.
Venu, 4-night trip

8/10 Very good

Close to the 5 ave and the beach

10/10 Exceptional

The best service and nothing bad.
Francisco, 3-night trip

6/10 Good

Good enough for the short stay. Water pressure was not enough in the faucet and to flash toilet. There was no ice.
Marina, 1-night trip

10/10 Exceptional

The staff
Francisco E, 2-night trip

8/10 Very good

The staff was super friendly and helpful. The room was nice, but the building is old, so expect cracks and dirt and some rusty faucets and repairs needed. The breakfast was good, but very slow service, so expect to be there for a while. Only one thing more to say: there is a rooftop bar right behind the hotel, so expect noise all night every night. If you can sleep through it, the beds are comfy. If you can't, try and find a hotel a couple blocks away from the center of town.
JAYDA, 8-night trip

4/10 Fair

Old and not clean at all Kitchenette without any ustensils, plates or pots. No water provided

2/10 Poor

Extremely poor service, rooms dirty, zero customer service, noisy, bad odors, unprofessional, I would NEVER go back to that hotel. Maya Turquesa.

8/10 Very good

Not once did they change my towels. I stayed there for 3 nights. And in the morning after I bathe I put my dirty towels on the floor to only find them hanging back up.
kimberly, 3-night trip

2/10 Poor

No daily housekeeping stayed 3nights. Only One outlet in the room. Paid for a queen got a full, no queens available in the hotel per front desk. Breakfast is a joke you can only choose from their daily selection and everything else is additional even milk for coffee. Killed two roaches in the room.
Sandra, 3-night trip

2/10 Poor

STAY AWAY! Cockroaches were in our room the day we arrived and more after housekeeping swept the first round away. Pool smelled of urine and no staff can speak English. We left and went to another resort which was the best thing we did. DO NOT STAY HERE!
Susan, 5-night trip

2/10 Poor

I will never know because we were told we would not be able to stay at Hotel Maya Turquesa due to a broken air conditioner and moved to another hotel but this one did not have a swimming pool.
Thomas, 2-night trip

8/10 Very good

The location was the reason that I stayed here. Right in the middle of the action. The room was very basic but just what I needed. It would be great if there was a fridge in the room or at least an ice machine on property. Also I asked for an iron twice but each time someone else was using it. You get what you pay for I guess.