Gaylord Opryland Resort & Convention Center - 36 min drive - 53.5 km
Opry Mills - 37 min drive - 55.9 km
Grand Ole Opry - 38 min drive - 54.2 km
Getting around
Nashville International Airport (BNA) - 43 min drive
Restaurants
Portland Pizza & Pub - 8 min drive
Sonic Drive-In - 8 min drive
McDonald's - 8 min drive
McDonald's - 7 min drive
H G Hills Food Store - 8 min drive
About this property
Surestay Plus Ht By BW Portland Route 52 West
Enjoy your visit to Portland with a stay at Surestay Plus Ht By BW Portland Route 52 West. Guests can visit the fitness centre for a workout or grab a bite to eat at Brewsters Bar and Grill, which serves American cuisine and is open for dinner.
Languages
English
At a glance
Hotel size
60 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 21
Check-out time is 11 AM
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
Children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in rooms
Parking
Free on-site self-parking
On-site parking is limited
Other information
Designated smoking areas
Property amenities
Food and drink
Free continental breakfast 6:00 AM–9:00 AM on weekdays and 6:00 AM–10:00 AM on weekends
Restaurant
Travelling with children
Children stay for free (see details)
Working away
Business centre
Computer station
Services
24-hour front desk
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Multilingual staff
Facilities
Built in 2009
ATM/banking
Communal living room
Fitness centre
Banquet hall
Outdoor entertainment area
Traditional architecture
Accessibility
Lift
Room amenities
Be entertained
32-inch flat-screen TV
Premium satellite channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Freshen up
Private bathroom
Bath or shower
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Full-sized fridge/freezer
Microwave
More
Daily housekeeping
Special features
Dining
Brewsters Bar and Grill – This family restaurant specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Fees & policies
Refundable deposits
Deposit: USD 100 per accommodation, per stay
Optional extras
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Guests must contact this property in advance to reserve cots/infant beds
Policies
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Also known as
Comfort Suites Hotel Portland
Comfort Suites Portland
Portland Comfort Suites
Comfort Suites Portland Hotel Orlinda
Comfort Suites Portland Orlinda
Frequently asked questions
Are pets allowed at Surestay Plus Ht By BW Portland Route 52 West?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Surestay Plus Ht By BW Portland Route 52 West?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Surestay Plus Ht By BW Portland Route 52 West?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Surestay Plus Ht By BW Portland Route 52 West?
No, this hotel doesn't have a casino, but Kentucky Downs (6-min drive) is nearby.
What is there to do at Surestay Plus Ht By BW Portland Route 52 West and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Surestay Plus Ht By BW Portland Route 52 West?
Yes, Brewsters Bar and Grill offers American cuisine.
What's the area around Surestay Plus Ht By BW Portland Route 52 West like?
Surestay Plus Ht By BW Portland Route 52 West is located a short 3-minute walk from Sumner Crest WInery.
Surestay Plus Ht By BW Portland Route 52 West Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.6/10
Staff & service
7.6/10
Amenities
8.4/10
Property conditions & facilities
Reviews
8/10 Very good
14 Mar 2021
Verified traveller
2-night trip
Verified Travelocity guest review
2/10 Poor
12 Feb 2021
don't stay there
Verified traveller
1-night trip
Verified Hotels.com guest review
4/10 Fair
6 Feb 2021
Nope not at all
The stay would have been better and I wouldn’t have checked out the same night if the hallway hadn’t been exposed unfinished drywall, the bathroom mirror was cracked, dirty towels, barely hot water too. My room was apparently next to a loud couple and over the bar so I got to hear arguing from the room next door and a bunch of drunks yelling in and outside. I won’t stay again.
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 Jan 2021
It was a nice stay. There was an issue with the reservation and the room that I wanted was overbooked. But I only gave them a 24 hour notice so it wasn’t a big deal. They had another room available and agreed to refund my money from my first reservation. The staff was friendly and helpful.
Tim
Tim, 1-night trip
Verified Hotels.com guest review
4/10 Fair
13 Jan 2021
Had to change rooms 3 times and discount next door was no good
Danny
Danny, 1-night trip with friends
Verified Hotels.com guest review
4/10 Fair
3 Dec 2020
The room was disgusting! Stains on the walls, stains on the bed skirt, black spots in the tub, hair in the tub. I appreciate the guy at the front desk getting as a couple beers after a twelve hour drive, that’s the only good thing I could say. No one on the staff wore masks. Obviously they weren’t doing extra cleaning for guests safety. Coffee was bad. Stay somewhere else.
Peg
Peg, 3-night romance trip
Verified Orbitz guest review
8/10 Very good
22 Nov 2020
Rebecca
Rebecca, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
13 Oct 2020
James
James, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 Sep 2020
Great Stay
Very happy with our stay. The room was clean, no leaks in the bathroom, fridge was cool. We had to get help with the TV and the clerk was upstairs really quick. Also had problems with room keys, those were solved quickly. Breakfast was nice. Only complaint in our two queen beds room. One of the beds had a sink hole in the mattress lol. The hotel was very nice.
Rae
Rae, 2-night trip
Verified Hotels.com guest review
4/10 Fair
1 Sep 2020
The air conditioner doesn't allow you to set it cool enough to make the room comfortable. I've stayed here twice and both rooms were like this. The TV in the roos are a small 32 in TV which is way to small for the room size. House keeping tried to come in my room while knocking instead of giving me time to respond . The pool is closed due to covid-19. I've been to several hotels pools all open. This is a sorry excuse to not have the pool open. It was very clean, no bed bugs, bathroom was very clean but the toilet leaked water onto the floor. I may stay here again because on it being close to the family I was visiting but I will be asking to see the room before I book my next stay here. There's a restaurant bar below the hotel that is really nice and food is excellent.
Heather
Heather, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
31 Aug 2020
Verified traveller
2-night trip
Verified Expedia guest review
6/10 Good
11 Aug 2020
I’ve stayed here several times... but the bed this time was awful... 216 needs a new mattress...
TNGirl
TNGirl, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
5 Aug 2020
Henry
Henry, 3-night trip
Verified Hotels.com guest review
2/10 Poor
4 Aug 2020
The signage for this property still shows as Comfort Suits. The hallway carpets are stained- dirty. Walls have marks on them, not sure what it is. We didn't dare eat anything from this hotel. Only stayed cause we were visiting family. This hotel also has a restaurant/bar attached it to. At night it was hard finding parking, cause of all the bar patrons.
KD
KD, 3-night family trip
Verified Travelocity guest review
4/10 Fair
29 Jul 2020
The hotel was not very clean. There was a bag of trash in the hallway for more than a day, the stairway was littered with trash and there was gum stick on the wall of our room. When the maid cleaned my room she left the door ajar, luckily nothing was taken.
Verified traveller
4-night family trip
Verified Expedia guest review
10/10 Exceptional
24 Jul 2020
Verified traveller
1-night trip
Verified Expedia guest review
10/10 Exceptional
24 Jul 2020
Heine
Heine, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
22 Jul 2020
Very disappointed in the rating said 4.1! The place was a dive. Holes on the ceilings, buckets to catch water along the hallway. Got the jetted room. The handles for the jetted tub were off soon a wrench next to it. There was a big water damage in the ceiling as well. Stains on the couch, went to take shower the floor towel was stained yellow and one towel had hair in it. I had a really bad migraine the whole time being in hotel and was sneezing. The smell was horrible. I'm so surprised that it had good reviews, otherwise I would of went elsewhere!! Definitely would like my money back from that horrible place. Do not recommend at all.
Verified traveller
1-night trip
Verified Expedia guest review
10/10 Exceptional
8 Jul 2020
Susan G
Susan G, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
30 Jun 2020
Ken
Ken, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Jun 2020
Very convenient right off the interstate.
Verified traveller
1-night family trip
Verified Orbitz guest review
10/10 Exceptional
21 Jun 2020
Very nice motel and friendly staff!
Daniel
Daniel, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
9 Jun 2020
Friendly staff
Wonderful staff, pleasant stay
Patricia
Patricia, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
7 Jun 2020
Disappointed, Outraged, Disgusted.
The gentleman at the front desk was very helpful and friendly. Thats about all I have positive to say. I was in town for a wedding. The hotel and hallways were sweltering, the rooms were dirty and smelled of smoke, the air conditioner freezes and shuts off then drips water on the floor so gross and also leaves a musty smell in the room. Housekeeping knocks on your door even when you have the Do Not Disturb sign on the door. The things that makes me the angriest is that the day we were to check out, we were going to clean and gather decorations and food from the brides room for her, she left the DND sign on her door but because the housekeeper didn’t hear anyone when she knocked she proceeded to go in and throw all of our decorations away and stole the food. Her answer was “sorry” and a shrug of her shoulders for the decorations and 100% denial of taking anything but we all know it was there. We were told to call the general manager and that’s all we got. I guarantee you I will be calling and expect a refund. We had 7 rooms total for this wedding. Disgusted doesn't describe it. I would never recommend this hotel and will encourage every person in our party to write an honest review. So very disappointed.