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The Riviera Maya EDITION At Kanai

4.5 star property
Upmarket beachfront hotel with spa, near Maroma Beach

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Riviera Maya EDITION At Kanai

On the beach, white sand, beach cabanas, sun-loungers
2 outdoor pools, open 10:00 AM to 6:00 PM, pool cabanas (surcharge)
On the beach, white sand, beach cabanas, sun-loungers
Minibar, in-room safe, individually decorated, individually furnished
55-inch Smart TV with satellite channels, Netflix, streaming services

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Connecting rooms available
  • Pet-friendly
  • Bar
  • Pool
  • Non-smoking
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 poolside bars
  • 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach cabanas
  • Beach sunloungers

Feel at home (6)

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
The price is ฿17,887
฿24,561 total
includes taxes & fees
5 Jan - 6 Jan 2025

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Premier Room, 2 Queen Beds, Non Smoking (Private Pool)

Premier Room, 2 Queen Beds, Non Smoking (Private Pool) | Minibar, in-room safe, individually decorated, individually furnished

Premier Room, 2 Queen Beds, Non Smoking (Private Pool)

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 King Bed, Non Smoking (Private Pool)

Minibar, in-room safe, individually decorated, individually furnished

Premier Room, 1 King Bed, Non Smoking (Private Pool)

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Non Smoking, Terrace

Minibar, in-room safe, individually decorated, individually furnished

Superior Suite, 1 Bedroom, Non Smoking, Terrace

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 209 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (Terrace)

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, 2 Queen Beds, Non Smoking (Terrace)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Sky Rooftop Villa

Sky Rooftop Villa | Living room | 55-inch Smart TV with satellite channels, Netflix, streaming services

Sky Rooftop Villa

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 2499 sq m
  • Ocean view
  • Sleeps 9
  • 5 Double Beds

View all photos for Jade Suite

55-inch Smart TV with satellite channels, Netflix, streaming services

Jade Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 215 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds, Non Smoking, Ocean View (Private Pool)

Premier Room, 2 Queen Beds, Non Smoking, Ocean View (Private Pool) | Minibar, in-room safe, individually decorated, individually furnished

Premier Room, 2 Queen Beds, Non Smoking, Ocean View (Private Pool)

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Obsidian Suite

55-inch Smart TV with satellite channels, Netflix, streaming services

Obsidian Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 215 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 2 Bedrooms, Non Smoking, Ocean View

Minibar, in-room safe, individually decorated, individually furnished

Superior Suite, 2 Bedrooms, Non Smoking, Ocean View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • Sleeps 7
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, Ocean View (Private Pool)

Premier Room, 1 King Bed, Non Smoking, Ocean View (Private Pool) | Pool | 2 outdoor pools, open 10:00 AM to 6:00 PM, pool cabanas (surcharge)

Premier Room, 1 King Bed, Non Smoking, Ocean View (Private Pool)

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking (Private Pool)

Minibar, in-room safe, individually decorated, individually furnished

Suite, 2 Bedrooms, Non Smoking (Private Pool)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • Sleeps 7
  • 2 Double Beds

View all photos for Superior Suite, 1 Bedroom, Non Smoking, Ocean View (Terrace)

Minibar, in-room safe, individually decorated, individually furnished

Superior Suite, 1 Bedroom, Non Smoking, Ocean View (Terrace)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 209 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View (Terrace)

Minibar, in-room safe, individually decorated, individually furnished

Suite, 2 Bedrooms, Non Smoking, Ocean View (Terrace)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • Sleeps 7
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View (Terrace)

Minibar, in-room safe, individually decorated, individually furnished

Suite, 1 Bedroom, Non Smoking, Ocean View (Terrace)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 150 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Terrace)

Room, 1 King Bed, Non Smoking, Ocean View (Terrace) | Minibar, in-room safe, individually decorated, individually furnished

Room, 1 King Bed, Non Smoking, Ocean View (Terrace)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Private Pool

Minibar, in-room safe, individually decorated, individually furnished

Suite, 1 Bedroom, Non Smoking, Private Pool

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 136 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View

55-inch Smart TV with satellite channels, Netflix, streaming services

Suite, 2 Bedrooms, Non Smoking, Ocean View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • Sleeps 7
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Terrace)

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, 1 King Bed, Non Smoking (Terrace)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View (Terrace)

55-inch Smart TV with satellite channels, Netflix, streaming services

Suite, 2 Bedrooms, Non Smoking, Ocean View (Terrace)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • Sleeps 7
  • 2 Double Beds

View all photos for EDITION Suite

Minibar, in-room safe, individually decorated, individually furnished

EDITION Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 230 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

Similar properties

5 outdoor pools, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)

The St. Regis Kanai Resort, Riviera Maya

Pool
Spa
Pet-friendly
Free parking
9.4 out of 10, Exceptional, (64)
The price is ฿24,305
฿33,353 total
includes taxes & fees
10 Jan - 11 Jan 2025
The St. Regis Kanai Resort, Riviera Maya
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About the area

Map
Paseo Kanai 14, Solidaridad, Playa del Carmen, QROO, 77730

What's nearby

  • Maroma Beach - 1 min walk - 0.0 km
  • Paradise Beach - 11 min walk - 0.9 km
  • Tres Rios Ecopark - 15 min drive - 6.3 km
  • El Camaleón Mayakoba Golf Course - 15 min drive - 8.1 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 16 min drive - 11.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 14.8 miles/23.9 km

Restaurants

  • ‪Black & White - ‬16 min drive
  • ‪Beach Bar - ‬17 min drive
  • ‪Jaal-Ha - ‬17 min drive
  • ‪Pajarito - ‬15 min drive
  • ‪Chaya - ‬1 min walk

About this property

The Riviera Maya EDITION At Kanai

At The Riviera Maya EDITION At Kanai, you can spend time at the beach enjoying cabanas, beach umbrellas and beach massages, plus you'll only be steps from Maroma Beach. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Kitchen at EDITION, one of 3 restaurants, serves breakfast and dinner. Other highlights at this luxurious hotel include 2 poolside bars, a beach bar and a hot tub.

Languages

English, French, German, Portuguese, Russian, Spanish

At a glance

Hotel size

  • 182 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: noon
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests are required to download the property's Marriott Bonvoy mobile app before check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets stay for free (dogs and cats only)
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

  • Free secured, covered on-site valet parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–noon
  • 3 restaurants
  • 2 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Private dining
  • Private picnics

What to do

  • On the beach
  • Beach club (surcharge)
  • Beach volleyball
  • Snorkelling nearby
  • Whale watching nearby

Working away

  • 5 meeting rooms
  • Conference space (7678 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 3 buildings/towers
  • Built in 2023
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • 2 outdoor pools
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall
  • Reception hall
  • Dock
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 100
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 100
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Transfer shower
  • Step-free path to entrance
  • Pool access ramp on site
  • Area rugs in public areas
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Hardwood flooring in public areas
  • Gravel flooring in public areas
  • Cobblestone flooring in public areas

Room amenities

Be entertained

  • 55-inch Smart TV
  • Premium satellite channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Children's slippers

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished and decorated

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free newspapers
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Phone

Food and drink

  • Champagne service
  • Meal delivery service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Local maps

Special features

Spa

Spa at The Riviera Maya EDITION has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

Kitchen at EDITION – This restaurant serves breakfast and dinner.
SO'OL Beach Club – This beachfront restaurant specialises in seafood and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
KI'IS – Overlooking the garden, this diner only serves dinner. Reservations are required. Open selected days.
Pool Bar – This poolside cocktail bar only serves lunch. Guests can enjoy al fresco dining (weather permitting). Open daily.
Lobby Bar – Overlooking the pool, this lobby lounge specialises in international cuisine and serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 250 to 750 per person
  • Late check-out can be arranged for an extra charge

Children & extra beds

  • Rollaway beds are available for MXN 1775.0 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 6:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
This property accepts credit cards, debit cards and cash.

Also known as

The Riviera Maya Edition At Kanai Hotel
The Riviera Maya Edition At Kanai Playa del Carmen
The Riviera Maya Edition At Kanai Hotel Playa del Carmen

Frequently asked questions

Does The Riviera Maya EDITION At Kanai offer free cancellation for a full refund?
Yes, The Riviera Maya EDITION At Kanai does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Riviera Maya EDITION At Kanai?
Yes, there are 2 outdoor pools. Guests have pool access from 10:00 AM to 6:00 PM.
Are pets allowed at The Riviera Maya EDITION At Kanai?
Yes, cats and dogs stay free.
Is parking offered on site at The Riviera Maya EDITION At Kanai?
Yes, there's free valet parking.
What are the check-in and check-out times at The Riviera Maya EDITION At Kanai?
Check-in start time: 3:00 PM; check-in end time: noon. Check-out time is noon. Late check-out is available for a charge. Express check-in and check-out are available.
Is there an on-site casino at The Riviera Maya EDITION At Kanai?
No, this hotel doesn't have a casino, but Riviera Gran Casino (22-min drive) is nearby.
What is there to do at The Riviera Maya EDITION At Kanai and nearby?
Have fun during the warmer months with activities such as volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. The Riviera Maya EDITION At Kanai also has 2 poolside bars, 2 bars and a sauna, as well as a steam room, beach cabanas and a garden.
Are there restaurants at or near The Riviera Maya EDITION At Kanai?
Yes, there are 3 on-site restaurants, featuring al fresco dining, seafood and garden views.
Does The Riviera Maya EDITION At Kanai have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Riviera Maya EDITION At Kanai like?
The Riviera Maya EDITION At Kanai is a short 1-minute walk from Maroma Beach and 11 minutes' walk from Paradise Beach.

The Riviera Maya EDITION At Kanai Reviews

Reviews

9.6

Exceptional

10/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Susie, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bibi Azeeda, 6-night trip
Verified Expedia guest review

8/10 Very good

This is a brand spanking new hotel and as such it has all of the blessings (and a few of the kinks) that a new hotel has. To start, the property is gorgeous. Given it is new, we got it at an exceptionally low rate which I imagine will double soon. I preferred it to the St. Regis next door which just felt too big and mall-like. This is cozy yet grand, integrating the beauty of the natural environment. The architecture tells a story of how cenotes in the region were created, with a meteor hitting the land, the hotel radiating from this central "impact point." The food is exceptional and the service is decent (for the most part, with the exception perhaps one person at the front desk who was a bit snarky). While it doesn't have some of the perks that other hotels at this price point might (like a highly active Whatsapp concierge) it makes up for it in just being an attentive hotel. This is not really a hotel for folks who might want to go around an do a bunch of regional activities (the prices for activities were pretty high compared to what you can get in nearby playa del carmen) but it is perfect for folks who just want to comfortably lounge at an incredibly private and clean beach. The beach truly was well manicured and incredible -- no worries about seaweed here! Some of the rooms in our crew had some kinks in them (a weirdly functioning safe, clogged drains, etc) but they were quickly fixed. Also make your reservations in advance!
Danielle, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

BEAUTIFUL, ELEGANT HOTEL, 100X RECOMMEND TO ANYONE
5 STARS
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

john, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful and well run, especially for a brand new resort! The architecture was stunning, food was incredible, and staff was more than willing to go above and beyond to make our stay special. Joshua, our guest experience contact, was absolutely the best. He checked in with us frequently and made us feel like such VIPs. Would absolutely recommend the Edition at Kanai if you’re looking for a quiet, high quality, luxury stay in the Riviera Maya.
Rachael, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing property
norberto, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Zaily, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Absolutely stunning resort with exceptional staff.
April, 7-night family trip
Verified Orbitz guest review

8/10 Very good

New property. Clean rooms. Quiet property. Food could be improved. Service a bit too impersonal at the price point.
Kenneth, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Loved our stay!
The trip was just what we needed. The service was excellent and we truly enjoyed ourselves.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

This is one of the best resorts I have ever stayed! It rained most of our time here and I didn’t even care. Everyone needs to experience this magical place!!
Edugie, 3-night trip
Verified CheapTickets guest review

10/10 Exceptional

Amazing all around
Jesse, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay! Beautiful hotel and outstanding food, especially the Beach Restaurant. Very attentive staff.
Angel, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

This Hotel was much better than I imagined. The food was amazing, the beach was great but the service was espectacular. I will definitely go back pretty soon! Thank you so much for your kind and for being so helpful.
Sonia, 3-night romance trip
Verified Expedia guest review

4/10 Fair

Beautiful property but mixed experience
The property is stunning beautiful, but my experience didn't go well... as a corporate event planner, I travel a lot. It started with the TV in my room. It was not working. The hotel staff took a look at it next day, but could not fix it. They had to change my room. They offered me 2 options; an upgrade room with a plunge pool or the same category room with ocean view. Since the room with plunge pool was not ocean view, I took the same category room with my original room. I was communicating with concierge from WhatsApp. We packed our suitcases and sent message that we are ready to move. They were supposed to send a bellman with a new room key. Waited more than 20min and no response. I tried to call the front desk from a room phone which I found out it is not working either. I called Concierge from my app a few times, no answer. I went to downstair to talk to a hotel staff since it was already after 9pm at this point. Finally concierge called me back in app and bellman came. We wasted more than one hour for this. And all the sudden, a hotel technician walked into our room after 10pm without knocking or ring a bell! I was very surprised that no one from the hotel followed up on us next day. I had to ask to see a manager from customer service 2 days after, and he finally came and offered $200 credit. On our last day, our room key stopped working and had to go to the front desk again. $200 credit never showed up on our folio. I'm still dealing with the hotel
4-night trip
Verified Hotels.com guest review

8/10 Very good

Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Just opened - staff still learning. Beautiful place
Giovanna Maria, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful and immaculate resort
Tara, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Had a wonderful relaxing stay at the Edition Riviera Maya. Best part was the top notch service provided by their team. I would definitely recommend.
Tracey, 3-night trip
Verified Expedia guest review

6/10 Good

Brand new hotel, ambience and common areas of the hotel are great. Lot's of dinning options too, within the same "master plan" which you can move around in golf carts (driven by someone else). My only complaint is that food was extremely expensive, not even the best high end restaurants charge this much. $40 USD for a cheeseburger at the pool restaurant (with no sides) is an exageration. If you want to grab a quick lunch at the pool restaurant, your bill will be upward of $150 USD with no alcohol consumption
Enrique, 2-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Amazing experience ! Great property and service.
Lawrence, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Clara, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review