Nestled in a rural location, Holiday Express & Suites Portales offers the perfect blend of relaxation and fun. Guests can unwind in the spa tub or get active with a game room and indoor pool. Enjoy free breakfast, stay connected with WiFi, explore nearby attractions or take care of work at the business center.
Enjoy your visit to Portales with a stay at Holiday Express & Suites Portales by IHG. Guests can take a morning swim in at the indoor pool, and the Hot tub makes for a relaxing end to the day. The helpful staff and overall property condition get good marks from fellow travellers.
Languages
English, German, Greek, Hindi, Spanish
At a glance
Hotel size
65 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Express check-in/out available
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast
Working away
Business centre
Meeting room
Services
24-hour front desk
Laundry facilities
Facilities
Safe-deposit box at front desk
Television in common areas
Fitness centre
An indoor pool
Arcade/games room
Hot tub
Banquet hall
Accessibility
Braille/raised signage
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Free cot/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Shower only
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
Food and drink
Fridge
Microwave
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Fees & policies
Children & extra beds
Rollaway beds are available for USD 10.0 per night
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Also known as
Holiday Express Hotel Portales
Holiday Express Portales
Holiday Express Portales Hotel
Holiday Express Suites Portales
Express Suites Portales
Frequently asked questions
Does Holiday Express & Suites Portales by IHG offer free cancellation for a full refund?
Yes, Holiday Express & Suites Portales by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Holiday Express & Suites Portales by IHG?
Yes, there's an indoor pool.
Are pets allowed at Holiday Express & Suites Portales by IHG?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Holiday Express & Suites Portales by IHG?
Yes, there's free self parking.
What are the check-in and check-out times at Holiday Express & Suites Portales by IHG?
Check-in start time: 3:00 PM; check-in end time: 1:00 AM. Check-out time is 11 AM. Express check-in and check-out and contactless check-out are available.
What is there to do at Holiday Express & Suites Portales by IHG and nearby?
Holiday Express & Suites Portales by IHG has an indoor pool and a hot tub, as well as a fitness centre and an arcade.
What's the area around Holiday Express & Suites Portales by IHG like?
Holiday Express & Suites Portales by IHG is a short 16-minute walk from Al Whitehead Field and 13 minutes' walk from Eastern New Mexico University.
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Holiday Express & Suites Portales by IHG Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.8/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
21 Oct 2024
This is the second time I have stayed here. It’s very quiet and the staff is very nice. This is my go to place in Portales. Thank you
nancy
nancy, 2-night trip
10/10 Exceptional
20 Feb 2024
Nice, clean, comfortable hotel with great customer service.
Belinda
Belinda, 2-night trip
10/10 Exceptional
4 Aug 2024
Good stay
Staff was nice, beds were comfortable, only thing is bathrooms could be cleaner.
Robert
Robert, 1-night trip
10/10 Exceptional
28 Jul 2024
One of the better hotels in the area.
Clean room, newest facility in the area. Good lighting in parking areas. Comfortable bed.
Brian
Brian, 1-night trip
8/10 Very good
21 May 2024
The staff was very family oriented
Joel
Joel, 1-night trip
10/10 Exceptional
19 Jul 2024
Everything was nice
Elizabeth
Elizabeth, 1-night trip
10/10 Exceptional
18 Sep 2022
Great place
Leighann
Leighann, 2-night trip
10/10 Exceptional
14 Nov 2022
This is the second time we have stayed here and both times we had great service and friendly people on staff!
Mary Lou
Mary Lou, 1-night trip
10/10 Exceptional
6 Jan 2023
Nice friendly and great rooms
Michael
Michael, 1-night trip
10/10 Exceptional
4 Feb 2024
Staff was super helpful and friendly
Rick
Rick, 2-night trip
10/10 Exceptional
27 Jun 2023
Front desk staff very friendly and helpful.
Elizabeth
Elizabeth, 2-night trip
10/10 Exceptional
23 Mar 2024
It's a good hotel. It's clean, easy to find, and close to where I need to be tomorrow.
JoAnn
JoAnn, 1-night trip
10/10 Exceptional
3 Feb 2023
Really enjoyed the weekend here! Probably the nicest place to stay in Portales! Pool, hot tub, good breakfast, nice spacious room, and clean!
Lucas
Lucas, 2-night trip
10/10 Exceptional
21 Aug 2024
Great property. I’ll be back.
nancy
nancy, 2-night trip
8/10 Very good
11 Feb 2024
The staff are helpful and the rooms are big. This is a newer hotel and is well kept.
Kevin
Kevin, 4-night trip
10/10 Exceptional
28 Dec 2022
Nice clean motel
Rosa
Rosa, 1-night trip
10/10 Exceptional
14 Aug 2024
Nice
Graciela
Graciela, 1-night trip
6/10 Good
1 Dec 2024
Hotel was not as clean as other holiday inn express hotels we have staying in, in the past.
We needed more bath towels (only 2 in a room with 2 beds), they gave us pool towels. Indoor pool was cold. Hotel needs updated
Verified traveller
1-night trip
8/10 Very good
1 May 2023
My family and I only stayed one night, but I would stay here again, and I also recommend this hotel.
Rick
Rick, 1-night trip
10/10 Exceptional
25 Jul 2023
This hotel was the perfect destination of day 1 on our travels. It was clean and convenient to find from the highway.
Jerry
Jerry, 1-night trip
10/10 Exceptional
20 Jul 2024
The front desk was very courteous. Rooms were very comfortable and clean. Loved the shade to make the room dark. Changes to the soaps and lotions are a big improvement
Virginia
Virginia, 1-night trip
8/10 Very good
25 Oct 2022
I was in town for only one night but my stay was very comfortable.
Jose
Jose, 1-night trip
10/10 Exceptional
24 Apr 2023
Very nice hotel. Clean. Decent breakfast and nice pool.
Stephanie
Stephanie, 1-night trip
10/10 Exceptional
29 Apr 2024
The staff were all friendly and helpful. We enjoyed our time in the hot tub for a while. The breakfast was great. My kid loved the pancake conveyor belt. It as entertaining and delicious.
Verified traveller
1-night trip
6/10 Good
18 Oct 2024
No room service our working elevator, staff not helpful