Check-in time is 4:00, got there at 5:00 and our room wasn't ready. The gentleman working the front desk waived the parking fee for the night (yes, they charge a $12/nt parking fee) for the inconvenience, and we only had to wait about 15 minutes so it was no big deal. He called me to let me know the room was ready. The room itself was clean, very spacious, and the beds were comfortable. The only real issue I had was that I booked this hotel based on them advertising that they have an outdoor hot tub (I have a bad knee and after a long day of walking around with my kids I was looking forward to the relief it would bring), only to find out it wasn't in operation. I get that it's the summer, but clarify that your hot tub is seasonal or remove it altogether during the times it's not in use. Other than that, we enjoyed our stay and would book again despite the minor inconveniences.