Some of the staff were quite helpful and the location of the hotel was central which was what we wanted. However, when we first arrived we seemingly were not expected.
After booking this hotel we received a message thanking us. On their website we were asked to let them know if we were due to arrive after midnight. We did this and received no acknowledgement so we messaged a second time and still no acknowledgement!
Our safe was broken, we had no adapter plug for the kettle, a light was on the inside of the wardrobe constantly and there was no way of switching this off.
Admittedly when we informed staff about the safe and the kettle, these issues were dealt with immediately.