The gentleman at reception was very helpful and even was able to upgrade our room upon my request. The booking site advertised this hotel as having a view toward the sea, which it does, but they don't tell you that, besides facing the sea, it is also above a very busy, major thoroughfare of Ortigia. Although Ortigia is quaint and characteristic, it is also very busy with lots of traffic. This hotel is located on the sunrise side of the island, while the nicer side of the island is on the west, toward the sunset (e.g. where the Fontana Artusia is located). The hotel was supposed to serve breakfast, but they told us there was a problem with their kitchen, so they sent us, with vouchers, to "Cafe Centrale" on the Piazza Archimedes, about a 5 min. walk away. We didn't mind the walk, but that Cafe isn't particularly good. The hotel is in a very old building, which with some restoration, could have been quite lovely. Instead it is a little shabby, the art work on the walls is shlocky and cheap looking, and the dining rooms are painted a very garish bright blue which doesn't keep with an "old building" style. They provide wifi, but only in some public areas, such as in the lobby next to the reception desk. We could not get wifi in our room. There was a good supply of hot water in the shower, but the shower stall was sort of falling apart as it had very decrepit sliders on the bottom. The location was very good for the price, and Jonny (the day-time reception person) was very nice and helpful. I would recommend this hotel for short stays in Ortigia at a budget price. But if you absolutely must have internet in your room, you may want to think about investing in a "chiavetta" , that is, a "dongle," a USB device that you can buy from an italian phone store such as TIM or others. It usually comes with about 100 hrs or more (for a limited number of months) of internet access and you can use it anywhere, no wifi needed. But you may want to have your laptop with you when you buy it, as it is tricky inserting the SIM card into the device. We needed extensive internet access, as my husband teaches courses online.