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NH Collection Royal La Merced

3.0 star property
Boutique hotel with outdoor pool, near Bocagrande Beach

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Photo gallery for NH Collection Royal La Merced

Massage
Outdoor pool
Exterior
Minibar, free cots/infant beds, free WiFi, alarm clocks
Interior
In the heart of Cartagena, NH Collection Royal La Merced offers a stylish retreat. Unwind in the outdoor pool, connect with colleagues at the conference center, or indulge in a delicious meal at the restaurant. Previous guests praise this boutique hotel's convenient location near Bocagrande Beach and Clock Tower.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Pool
  • Free WiFi
  • Restaurant

Main amenities (7)

  • Restaurants
  • Outdoor pool
  • Conference centre
  • Airport shuttle
  • Front desk safe
  • Concierge services
  • Free newspapers in the lobby

Feel at home (6)

  • Free cots/infant beds
  • Private bathroom
  • Cable/satellite TV service
  • Espresso maker
  • Laundry service
  • Minibar

Room options

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  • Free WiFi
8.0 out of 10, Very good, (442)
The price is ฿4,321
฿4,321 total
includes taxes & fees
9 Mar - 10 Mar
NH Cartagena Urban Royal
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About the area

Map
Calle Don Sancho No 36- 165, Cartagena, Bolivar

What's nearby

  • Plaza Santo Domingo - 1 min walk
  • Walls of Cartagena - 1 min walk
  • Bolivar Square - 5 min walk
  • Clock Tower - 7 min walk
  • Cartagena de Indias Convention Center - 11 min walk

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 16 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Cafe La Manchuria - ‬3 min walk
  • ‪Pink Dolphin - ‬3 min walk
  • ‪Pastelería Mila - ‬3 min walk
  • ‪Cafe De La Mañana - ‬2 min walk
  • ‪Restaurante Robert Sazon Monposino - ‬2 min walk

About this property

NH Collection Royal La Merced

Located just 3.7 mi (5.9 km) from the airport, NH Collection Royal La Merced offers a shuttle (available 24 hours). The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Dona Carmen, which serves international cuisine and is open for breakfast, lunch and dinner. This boutique hotel is also within a short 10-minute walk of Walls of Cartagena and Clock Tower.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 9 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Parents must have child's birth certificate and photo ID*
WIFI

Internet

    • Free WiFi in rooms
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Property amenities

Food and drink

  • Restaurant

What to do

  • Bike rentals nearby

Working away

  • Conference centre

Services

  • Concierge services
  • Laundry service
  • Free newspapers in reception

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • An outdoor pool

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Minibar
  • Espresso maker

Sleep well

  • Turndown service
  • Alarm clock
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

Special features

Dining

Dona Carmen – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Optional extras

  • Airport shuttle service is offered for an extra charge of COP 50000 per vehicle (return)

Children & extra beds

  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Also known as

Merced Royal
Merced Royal Cartagena
Merced Royal Hotel
Merced Royal Hotel Cartagena
NH Collection Cartagena Merced Royal Hotel
Collection Merced Royal Hotel
NH Collection Cartagena Merced Royal
Collection Merced Royal
La Merced Royal
NH Collection Royal Merced Hotel Cartagena
NH Collection Royal Merced Hotel
NH Collection Royal Merced Cartagena
NH Collection Royal Merced
NH Collection Cartagena La Merced Royal
NH Collection Royal La Merced Hotel
NH Collection Royal La Merced Cartagena
NH Collection Royal La Merced Hotel Cartagena

Frequently asked questions

Is there a pool at NH Collection Royal La Merced?

Yes, there's an outdoor pool.

Is an airport shuttle service offered by NH Collection Royal La Merced?

Yes, an airport shuttle is available. The charge is COP 50000 per vehicle return.

What are the check-in and check-out times at NH Collection Royal La Merced?

You can check in starting at 3 PM. Check-out time is noon.

Is there an on-site casino at NH Collection Royal La Merced?

No, this hotel doesn't have a casino, but Rio Cartagena Casino (6-min drive) is nearby.

What is there to do at NH Collection Royal La Merced and nearby?

Have fun during the warmer months with activities nearby such as cycling. NH Collection Royal La Merced also has an outdoor pool.

Are there restaurants at or near NH Collection Royal La Merced?

Yes, Dona Carmen offers international cuisine.

What's the area around NH Collection Royal La Merced like?

NH Collection Royal La Merced is a short 1-minute walk from Walls of Cartagena and 7 minutes' walk from Clock Tower.

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NH Collection Royal La Merced Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

10/10 Exceptional

JUSTO LO QUE NECESITABA
Excelente atención, muy tranquilo y buena ubicación
Andreina, 2-night trip

10/10 Exceptional

Felicidad y alegría en nuestra estancia!
Heidi Elisabeth, 5-night trip

8/10 Very good

Local excelente pirém o serviço deve melhirar
O ar condicionado estava quebrado e tive que trocar de apt
Maria Adelia, 4-night trip

8/10 Very good

MARIA, 4-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Localização ótima
Ótima localização, um atendimento carinhoso. Hotel bem pequeno com apenas 9 quartos. Piscina pequena sem muito espaço...
4-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

EXCELENTE ESTANCIA
MUY BUEN SERVICIO Y EXCELENTE UBICACION, LO RECOMIENDO AMPLIAMENTE
VICTOR , 3-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

INSTALACIONES
EL HOTEL NO CUENTA CON SERVICIO DE BAR O DESAYUNO BUFFETTE. PESIMO WI FI.
FRANCISCO, 2-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Perfect location, perfect stay
Right in centro of the walled city. Staff was incredibly nice and helpful. We were on our honeymoon, so the staff decorated our new one night with roses shaped in a heart. Would highly recommend
6-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Excellent location. Charming little hotel with great service. Our room was not the best in it, on the small side and condition could be better, but deficiencies made up with common areas, including the top floor terrace and the swimming pool in the lobby.
Rafael, 3-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Ficamos no melhor quarto .Inconveniente subir 3 lances de escada.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Amazona staff, great location.
I went for a wedding and Leonel and Karen went out of their way to help us in every possible way. I needed a hair dresser and make up artist and Leonel made it happen with no hesitation at all. I also needed 4 gigantic balloons to be blown with helium and between Karen and Leonel they made it happen. Lovely small hotel in an excellent location. It's all about the sercive and everyone was so nice and readily available to help. Fernando at the "restaurant" also was friendly and spoiled us with a delicious breakfast.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Hotel bien ubicado y con excelente atención
Excelente atención por parte de todo el personal del Hotel, siempre pendientes de ofrecer recomendaciones y brindar atenciones. La ubicación del hotel es otro aspecto a destacar, vista al mar desde su terraza, cercano a diversas áreas de entretenimiento sin sufrir de congestión o ruidos.
This review was submitted before 2018 and has not been verified.

6/10 Good

Nice. But looks more better in pictures that in reality. Theyou say it has pool and what they have is not a pool. Location is great. Thare are so many things near
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Was was perfect for our needs
Located in the old town, close to museums, transportation at our doorstep Did a tour of city with a guide, which was great
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Amazing !!!!
Just returned from our 7 day Cartagena trip! We booked 4 rooms from the boutique hotel! Staff was amazing !!!breakfast amazing!! Everything was fabulous! The staff seriously went out of their way to make sure we were always taken care of! By the end of our trip, we felt like we were saying bye to our family .. Very emotional leaving this place! Would defiantly return! Amazing experience ! while in Cartagena check out. Havana club!!!!! Also visit the arepa guy outside the hotel! Best cheese arepas!
This review was submitted before 2018 and has not been verified.

8/10 Very good

Foi ótima pois os funcionários são muito atenciosos e solícitos. Menu do café da manhã diferenciado. A localização é ótima por estar dentro da muralha e próximo de tudo: restaurantes, museus,pontos turísticos de interesse ,cafeteria etc.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Muy buena opción en centro histórico
El trato del personal fue amable, la ubicación muy buena en el centro histórico. La vista en la terraza junto al jacuzzi es excelente!
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Un hotel inolvidable!!!
El hotel esta muy bien ubicado y es simplemente hermoso. Es una casona colonial transformada en hotel boutique pero conserva todo el encato y calidez que uno espera. Nos alojamos por 3 noches en la habitacion doña Merce y estuvimos super comodos. Tambien tiene una picinita en el medio del patio central y un jacuzzy en la terraza con una vista fantastica. El personal fue muy amable y demostraron estar siempre dispuestos a colaborar en todo para hacer que nuestra estancia sea lo mejor posible. Al señor Leandro, en especial lo recuerdo. Una persona muy amable y correcta. Usar el yacuzzy
This review was submitted before 2018 and has not been verified.

6/10 Good

Hotel bem localizado, próximo a excelentes restaurantes e aos principais pontos turísticos dentro da cidade amuralhada. O quarto é amplo, confortável e limpo. O serviço é fraco e pouco atencioso. O atendimento do café da manhã é extremamente demorado e os garçons desaparecem.
This review was submitted before 2018 and has not been verified.

8/10 Very good

Melhor localização
Hotel pequeno, acolhedor, atendentes gentis, bom quarto e localizado na cidade amuralhada em área próxima às principais atrações de Cartagena e de bons bares e restaurantes.
This review was submitted before 2018 and has not been verified.

2/10 Poor

Hotel falling into disrepair - doors don't lock
when I booked this hotel, I was excited, because the photos and reviews said such positive things. Having now stayed there, I feel that this property is being left to fall into ruin and disuse. The staff was really nice and tried hard to fix the problems, but it was obvious that this was beyond their power. The room we stayed in could not be locked! the battery for the automatic card lock had died, and no one could fix it. So, we spent one night in a room that could only be locked from the inside with the chain lock. There were no more free rooms that night to move us. The second day, we were upgraded to a very nice suite, BUT the room safe could not be locked, and the shower head was broken, and held in place with nails and screws. Plus, the water was cold. The hotel pool had a broken underwater light with loose wires hanging in the water. The jacuzzi upstairs was filled with green coloured smelly water. When we checked out, the front staff could not get the credit card machine to work and we spent 40 minutes waiting for them to get it to work. We almost missed our plane. The staff tried hard to make things work, but it was obvious that they were told to just try their best. I felt sorry for them, but I was very angry. the breakfast food was very good I have to say - super tasty. But, overall I have to say that you should not stay in this hotel - you can get better value at other places.
This review was submitted before 2018 and has not been verified.

2/10 Poor

Decepcionante
LLegamos a las 2 y 30 pm y nos dijeron que habían tenido problemas con sus calentadores y aires acondicionados que si queríamos nos fueramos a otro hotel, si nos quedabamos nos daban un descuento del 20%. Aceptamos quedarnos, pero una de las habitaciones la entregaron a las 4 y 30 pm porque, dijeron, la estaban arreglando. Estaba sucia, en especial el piso sin barrer. No había cocina, no se podía pedir nada de room service salvo si el portero lo hacía. El check out duró media hora, porque el señor de la recepción no sabía manejar el data phone, se le dijo que dividiera el pago de la tarjeta en tres cuotas y lo hizo solo en una, sin siquiera una disculpa. Al hotel le falta mantenimiento, pintura en general. Lástima.
This review was submitted before 2018 and has not been verified.

8/10 Very good

Nice hotel!
We had a short stay but it was pleasant and very comfortable. There was a problem with the Direct TV in our room, so no channels available but we didn't care becuase we were out most of the time visiting the beautiful walled city. Highly recommended!
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

ótima opção
Hotel agradavel, excelente localização, staff simpático, café da manhã incluido na diaria, quarto enorme e bem decorado.