6/10 Good
22 Oct 2024
I have stayed at Matahari on 2 prior occasions - this time I upgraded to a Deluxe Queen Pool Room. I was put on Level 2 instead of the ground floor - couldn't even see the pool let alone be a "Pool Side Room" the Bed was absolutely terrible - I didn't sleep properly for the who 7 nights - 2 single beds tied together to make a queen size bed only to have a 25cm gap between mattresses... no amount of "fixing" made this better. No power points to plug your phone in to charge in the room - charging had to be done at the front door near the kettle. The shower was broken as was the bath.
Really disappointed considering the substantial cost increase from a standard room that I would normally use to a Deluxe suite.
Rebecca
Rebecca, 7-night trip
Verified Wotif guest review