My friend and I are extremely unhappy with our stay here. The wifi worked off and on at a very slow speed, we were on level one of the building, closest to the router, so good luck to anyone staying on the upper levels.
The staff member at check-in was unfriendly, lazy and possibly uninformed. I asked if there were two beds at check in to double check a request I had made, she said "I don't know let me check" and rolling her eyes with an exasperated sigh went upstairs to check. Why that wasn't confirmed beforehand, I don't know, why it was such a problem for her to check, I also don't know. She also failed to tell me about the laundry facilities or any of the other features at check-in. Because of this, we were waiting for room service. We needed our bedding changed and the trash is taken out. There was only one very small trash can in the room. Again I have no idea if there was somewhere to empty the trash as we were waiting on room service that never came. The heater in our room didn't work so the duration of our stay was chilly.
The 2 bedside lights did not work, nor did the light in the hallway. This was very unsafe as we are two female travelers often coming back at night so we were often standing in the dark and using our phones to light the way, which is ridiculous. We ran out of toilet paper during our stay but there was never an employee at the front desk to ask for help.
I saw a maid servicing a room and asked her to put towels in ours. She asked, "You need mor